Sonoma wrecked Accordance

[A. Smith]

I installed Sonoma last night. Fired up Accordance this morning. Immediately met with 10,000 warnings that XYZ module is unavailable. When I go to the modules folder and open a specific module which Accordance says is not there, Accordance sends me the warning that this very module is unavailable to Accordance. I can’t find any way out of this. Disabling start up session does nothing. Usually when accordance can’t find a module simply opening that module directly resolved the issue. Not this time. 
 

Tell me why I knew this would be a problem. Despite reports from testers that it’s working great. Ugh. 

Edited September 27, 2023 by A. Smith

[A. Smith]

Rinstalled accordance. Clicked through all of the module warnings. Crashed. 

 

Accordance Crash Log
9/27/23, 11:26:26

Accordance 14.0.7 (14.0.7)
CPU: x86_64
MacOS 14.0.0 "Sonoma"

Message: Access violation
Address:   $0000000105850EC0

Backtrace:
0   acord                               0x0000000105850ec0 acord + 2051776
1   acord                               0x0000000105e14ee1 acord + 8097505
2   CoreFoundation                      0x00007ff812169836 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
3   CoreFoundation                      0x00007ff81216975a __CFRunLoopDoObservers + 493
4   CoreFoundation                      0x00007ff812168cdc __CFRunLoopRun + 850
5   CoreFoundation                      0x00007ff812168372 CFRunLoopRunSpecific + 557
6   HIToolbox                           0x00007ff81c9d49d9 RunCurrentEventLoopInMode + 292
7   HIToolbox                           0x00007ff81c9d4616 ReceiveNextEventCommon + 201
8   HIToolbox                           0x00007ff81c9d4531 _BlockUntilNextEventMatchingListInModeWithFilter + 66
9   AppKit                              0x00007ff8157700c5 _DPSNextEvent + 880
10  AppKit                              0x00007ff816061150 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1304
11  AppKit                              0x00007ff81576163a -[NSApplication run] + 603
12  acord                               0x00000001056eedfe acord + 601598

Binaries:
0x000000000565c000 /Applications/Accordance.app/Contents/MacOS/acord
0x0000000106894000 /Applications/Accordance.app/Contents/Frameworks/SSZipArchive.framework/Versions/A/SSZipArchive
0x0000000106d01000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x0000000107858000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial
 

[A. Smith]

No. It is not an issue of disk access, btw

[A. Smith]

Here's a new crash report. Slightly different. 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               acord [2889]
Path:                  /Applications/Accordance.app/Contents/MacOS/acord
Identifier:            com.OakTree.Accordance
Version:               14.0.7 (14.0.7)
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2023-09-27 11:38:41.6203 +0300
OS Version:            macOS 14.0 (23A344)
Report Version:        12
Bridge OS Version:     8.0 (21P365)
Anonymous UUID:        1583E471-677A-1DA9-0D8D-DC258726BA41

Time Awake Since Boot: 6900 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called

Kernel Triage:
VM - (arg = 0x3) mach_vm_allocate_kernel failed within call to vm_map_enter
VM - (arg = 0x3) mach_vm_allocate_kernel failed within call to vm_map_enter

Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib                0x7ff8120567a6 __pthread_kill + 10
1   libsystem_pthread.dylib               0x7ff81208ef30 pthread_kill + 262
2   libsystem_c.dylib                     0x7ff811fada4d abort + 126
3   acord                                    0x1023d60b1 0x101844000 + 12132529
4   acord                                    0x10212ac3a 0x101844000 + 9333818
5   CoreFoundation                        0x7ff8122765b4 __handleUncaughtException + 947
6   libobjc.A.dylib                       0x7ff811cda368 _objc_terminate() + 90
7   acord                                    0x10211ef3e 0x101844000 + 9285438
8   libc++abi.dylib                       0x7ff8120470cb std::__terminate(void (*)()) + 6
9   libc++abi.dylib                       0x7ff812049a97 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 27
10  libc++abi.dylib                       0x7ff812049a5e __cxa_throw + 116
11  libobjc.A.dylib                       0x7ff811cd2330 objc_exception_throw + 303
12  Foundation                            0x7ff8130e9f5a -[NSConcreteMutableData initWithLength:] + 364
13  Foundation                            0x7ff81310f4e5 +[NSMutableData(NSMutableData) dataWithLength:] + 33
14  acord                                    0x10189dbe8 0x101844000 + 367592
15  acord                                    0x101f37906 0x101844000 + 7289094
16  acord                                    0x1018d97d2 0x101844000 + 612306
17  AppKit                                0x7ff81608f602 _NSMenuPerformActionWithHighlighting + 185
18  AppKit                                0x7ff815a8cf8b -[NSMenu performActionForItemAtIndex:] + 113
19  AppKit                                0x7ff815a8cf11 -[NSMenu _internalPerformActionForItemAtIndex:] + 82
20  AppKit                                0x7ff8160857d7 +[NSCocoaMenuImpl _performActionForMenuItem:] + 54
21  AppKit                                0x7ff815e66375 -[NSMenuTrackingSession _performPostTrackingDismissalActions] + 381
22  AppKit                                0x7ff815e660d7 -[NSMenuTrackingSession startRunningMenuEventLoop:] + 1056
23  AppKit                                0x7ff815f2768b -[NSMenuBarTrackingSession _mouseDownEventHandler:] + 310
24  AppKit                                0x7ff815f2753f -[NSMenuBarTrackingSession handleEvent:] + 224
25  AppKit                                0x7ff815f27438 __61-[NSMenuBarTrackingSession _addMouseDownEventMonitorIfNeeded]_block_invoke + 200
26  AppKit                                0x7ff8159c18bc _NSSendEventToDequeuingObservers + 323
27  AppKit                                0x7ff8160617d5 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2973
28  AppKit                                0x7ff81576163a -[NSApplication run] + 603
29  acord                                    0x1018d6dfe 0x101844000 + 601598

Thread 1:
0   libsystem_kernel.dylib                0x7ff81204fa2e mach_msg2_trap + 10
1   libsystem_kernel.dylib                0x7ff81205de4a mach_msg2_internal + 84
2   libsystem_kernel.dylib                0x7ff812056b6e mach_msg_overwrite + 653
3   libsystem_kernel.dylib                0x7ff81204fd1f mach_msg + 19
4   acord                                    0x1021350aa 0x101844000 + 9375914
5   libsystem_pthread.dylib               0x7ff81208f202 _pthread_start + 99
6   libsystem_pthread.dylib               0x7ff81208abab thread_start + 15

Thread 2:: com.apple.NSEventThread
0   libsystem_kernel.dylib                0x7ff81204fa2e mach_msg2_trap + 10
1   libsystem_kernel.dylib                0x7ff81205de4a mach_msg2_internal + 84
2   libsystem_kernel.dylib                0x7ff812056b6e mach_msg_overwrite + 653
3   libsystem_kernel.dylib                0x7ff81204fd1f mach_msg + 19
4   CoreFoundation                        0x7ff81216a475 __CFRunLoopServiceMachPort + 143
5   CoreFoundation                        0x7ff812168ee5 __CFRunLoopRun + 1371
6   CoreFoundation                        0x7ff812168372 CFRunLoopRunSpecific + 557
7   AppKit                                0x7ff8158cd3e0 _NSEventThread + 122
8   libsystem_pthread.dylib               0x7ff81208f202 _pthread_start + 99
9   libsystem_pthread.dylib               0x7ff81208abab thread_start + 15

Thread 3:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib                0x7ff81204fa2e mach_msg2_trap + 10
1   libsystem_kernel.dylib                0x7ff81205de4a mach_msg2_internal + 84
2   libsystem_kernel.dylib                0x7ff812056b6e mach_msg_overwrite + 653
3   libsystem_kernel.dylib                0x7ff81204fd1f mach_msg + 19
4   CoreFoundation                        0x7ff81216a475 __CFRunLoopServiceMachPort + 143
5   CoreFoundation                        0x7ff812168ee5 __CFRunLoopRun + 1371
6   CoreFoundation                        0x7ff812168372 CFRunLoopRunSpecific + 557
7   CFNetwork                             0x7ff81749a459 0x7ff817254000 + 2384985
8   Foundation                            0x7ff8130f8edc __NSThread__start__ + 1013
9   libsystem_pthread.dylib               0x7ff81208f202 _pthread_start + 99
10  libsystem_pthread.dylib               0x7ff81208abab thread_start + 15

Thread 4:: caulk.messenger.shared:17
0   libsystem_kernel.dylib                0x7ff81204f9aa semaphore_wait_trap + 10
1   caulk                                 0x7ff81c6f3c7e caulk::semaphore::timed_wait(double) + 150
2   caulk                                 0x7ff81c6f3b98 caulk::concurrent::details::worker_thread::run() + 30
3   caulk                                 0x7ff81c6f38bc void* caulk::thread_proxy<std::__1::tuple<caulk::thread::attributes, void (caulk::concurrent::details::worker_thread::*)(), std::__1::tuple<caulk::concurrent::details::worker_thread*>>>(void*) + 41
4   libsystem_pthread.dylib               0x7ff81208f202 _pthread_start + 99
5   libsystem_pthread.dylib               0x7ff81208abab thread_start + 15

Thread 5:: caulk.messenger.shared:high
0   libsystem_kernel.dylib                0x7ff81204f9aa semaphore_wait_trap + 10
1   caulk                                 0x7ff81c6f3c7e caulk::semaphore::timed_wait(double) + 150
2   caulk                                 0x7ff81c6f3b98 caulk::concurrent::details::worker_thread::run() + 30
3   caulk                                 0x7ff81c6f38bc void* caulk::thread_proxy<std::__1::tuple<caulk::thread::attributes, void (caulk::concurrent::details::worker_thread::*)(), std::__1::tuple<caulk::concurrent::details::worker_thread*>>>(void*) + 41
4   libsystem_pthread.dylib               0x7ff81208f202 _pthread_start + 99
5   libsystem_pthread.dylib               0x7ff81208abab thread_start + 15

Thread 6:
0   libsystem_pthread.dylib               0x7ff81208ab88 start_wqthread + 0

Thread 7:
0   libsystem_pthread.dylib               0x7ff81208ab88 start_wqthread + 0

Thread 8:
0   libsystem_pthread.dylib               0x7ff81208ab88 start_wqthread + 0

Thread 9:
0   libsystem_pthread.dylib               0x7ff81208ab88 start_wqthread + 0

Thread 10:
0   libsystem_pthread.dylib               0x7ff81208ab88 start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007ff7be6b93c8  rdx: 0x0000000000000000
  rdi: 0x0000000000000103  rsi: 0x0000000000000006  rbp: 0x00007ff7be6b93f0  rsp: 0x00007ff7be6b93c8
   r8: 0x031dfff85567c3d1   r9: 0x00007ff81213b168  r10: 0x0000000000000000  r11: 0x0000000000000246
  r12: 0x0000000000000103  r13: 0x0000600001183cc0  r14: 0x00007ff855667e80  r15: 0x0000000000000016
  rip: 0x00007ff8120567a6  rfl: 0x0000000000000246  cr2: 0x00000001073e8000
  
Logical CPU:     0
Error Code:      0x020000b8 
Trap Number:     133

Binary Images:
       0x112154000 -        0x112157fff com.apple.audio.AppleGFXHDAHALPlugIn (300.1) <8c2ef2f5-47c1-3774-bfe7-b4fae3b0f989> /System/Library/Extensions/AppleGFXHDA.kext/Contents/PlugIns/AppleGFXHDAHALPlugIn.bundle/Contents/MacOS/AppleGFXHDAHALPlugIn
       0x108498000 -        0x1084a7fff libobjc-trampolines.dylib (*) <c43ce21c-a026-37b5-95ee-ef39fd2196de> /usr/lib/libobjc-trampolines.dylib
       0x102a7c000 -        0x102aa7fff org.cocoapods.SSZipArchive (2.2.3) <b359e866-a150-391a-9387-fd1ef984453d> /Applications/Accordance.app/Contents/Frameworks/SSZipArchive.framework/Versions/A/SSZipArchive
       0x102f01000 -        0x102f54fff org.sparkle-project.Sparkle (1.24.0 a-67-g0e162c98) <1aaa2191-6ea6-35d4-ba37-24c404ce4c29> /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
       0x103a58000 -        0x103c2bfff org.cocoapods.ObjectiveDropboxOfficial (3.0.3) <2aef65d2-36c9-3d8d-b522-41d2dd5b324f> /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial
       0x101844000 -        0x102513fff com.OakTree.Accordance (14.0.7) <c776e436-cac6-3463-a06b-8c7b8e7d5a4e> /Applications/Accordance.app/Contents/MacOS/acord
    0x7ff81204e000 -     0x7ff812088ff7 libsystem_kernel.dylib (*) <3690c1fc-599f-39ff-bbdb-85422e9a996c> /usr/lib/system/libsystem_kernel.dylib
    0x7ff812089000 -     0x7ff812094fff libsystem_pthread.dylib (*) <33c43114-85f0-3f32-86d7-8e6a2403d38c> /usr/lib/system/libsystem_pthread.dylib
    0x7ff811f2e000 -     0x7ff811fb5fff libsystem_c.dylib (*) <3e9a5bfa-50c0-3a96-9291-4826c62d1182> /usr/lib/system/libsystem_c.dylib
    0x7ff8120ee000 -     0x7ff812587ffc com.apple.CoreFoundation (6.9) <9daa29f3-fe48-39a9-a70d-1e0fd4750372> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7ff811cbe000 -     0x7ff811cfffc0 libobjc.A.dylib (*) <cb7ac98c-b998-3a03-a07d-6125de3391d1> /usr/lib/libobjc.A.dylib
    0x7ff812035000 -     0x7ff81204dfff libc++abi.dylib (*) <57e5ca48-db1f-370b-b4f3-7c924e4a600d> /usr/lib/libc++abi.dylib
    0x7ff8130a4000 -     0x7ff813ce1ffb com.apple.Foundation (6.9) <097dc90a-7059-3135-8fcb-74de290206a1> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7ff815731000 -     0x7ff816b32fff com.apple.AppKit (6.9) <70a55260-7bb1-3c07-aac3-402d42fa9913> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
    0x7ff817254000 -     0x7ff817600ff6 com.apple.CFNetwork (1.0) <60db8937-857a-3ecb-aa18-0a15117a2e2d> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x7ff81c6f2000 -     0x7ff81c717ff3 com.apple.audio.caulk (1.0) <2fa94fa9-2cc7-3d7e-b680-46f46aa084c8> /System/Library/PrivateFrameworks/caulk.framework/Versions/A/caulk

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=890.6M resident=0K(0%) swapped_out_or_unallocated=890.6M(100%)
Writable regions: Total=987.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=987.5M(100%)

                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework               256K        2 
Activity Tracing                   256K        1 
CG image                         130.2M       50 
ColorSync                          232K       28 
CoreAnimation                     4700K      313 
CoreGraphics                        56K        8 
CoreUI image data                 4616K       33 
Foundation                         808K        8 
Image IO                            24K        5 
Kernel Alloc Once                    8K        1 
MALLOC                           815.8M      193 
MALLOC guard page                   80K       20 
SQLite page cache                  384K        3 
STACK GUARD                       56.0M       11 
Stack                             13.1M       11 
VM_ALLOCATE                       21.3M      136 
__CTF                               824        1 
__DATA                            39.1M      611 
__DATA_CONST                      42.3M      402 
__DATA_DIRTY                      1766K      218 
__FONT_DATA                        2352        1 
__INFO_FILTER                         8        1 
__LINKEDIT                       185.0M        8 
__OBJC_RO                         70.6M        1 
__OBJC_RW                         2154K        2 
__TEXT                           705.6M      633 
dyld private memory                260K        2 
libnetwork                         128K        8 
mapped file                      237.4M      813 
shared memory                     1304K       19 
===========                     =======  ======= 
TOTAL                              2.3G     3543 

-----------
Full Report
-----------

{"app_name":"acord","timestamp":"2023-09-27 11:38:49.00 +0300","app_version":"14.0.7","slice_uuid":"c776e436-cac6-3463-a06b-8c7b8e7d5a4e","build_version":"14.0.7","platform":1,"bundleID":"com.OakTree.Accordance","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 14.0 (23A344)","roots_installed":0,"name":"acord","incident_id":"2E717BFB-C7D3-4065-B2C8-38AAE9699E4E"}
{
  "uptime" : 6900,
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro15,1",
  "coalitionID" : 2300,
  "osVersion" : {
    "train" : "macOS 14.0",
    "build" : "23A344",
    "releaseType" : "User"
  },
  "captureTime" : "2023-09-27 11:38:41.6203 +0300",
  "codeSigningMonitor" : 0,
  "incident" : "2E717BFB-C7D3-4065-B2C8-38AAE9699E4E",
  "pid" : 2889,
  "cpuType" : "X86-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2023-09-27 11:37:11.8881 +0300",
  "procStartAbsTime" : 6843948151888,
  "procExitAbsTime" : 6933675114927,
  "procName" : "acord",
  "procPath" : "\/Applications\/Accordance.app\/Contents\/MacOS\/acord",
  "bundleInfo" : {"CFBundleShortVersionString":"14.0.7","CFBundleVersion":"14.0.7","CFBundleIdentifier":"com.OakTree.Accordance"},
  "storeInfo" : {"deviceIdentifierForVendor":"59008280-62DC-5CF8-AC16-30BD38FF3713","thirdParty":true},
  "parentProc" : "launchd",
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Model: MacBookPro15,1, BootROM 2020.0.1.0.0 (iBridge: 21.16.365.0.0,0), 6 processors, 6-Core Intel Core i7, 2.6 GHz, 16 GB, SMC 
Graphics: Intel UHD Graphics 630, Intel UHD Graphics 630, Built-In
Graphics: Radeon Pro 560X, Radeon Pro 560X, PCIe, 4 GB
Display: Color LCD, 2880 x 1800 Retina, MirrorOff, Online
Display: LU28R55, 5120 x 2880 (5K/UHD+ - Ultra High Definition Plus), Main, MirrorOff, Online
Memory Module: BANK 0/ChannelA-DIMM0, 8 GB, DDR4, 2400 MHz, SK Hynix, HMA81GS6AFR8N-UH
Memory Module: BANK 2/ChannelB-DIMM0, 8 GB, DDR4, 2400 MHz, SK Hynix, HMA81GS6AFR8N-UH
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 10 2023 12:30:19 version 9.30.503.0.32.5.92 FWID 01-88a8883
AirPort: 
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB2.0 Hub
USB Device: USB-C Digital AV Multiport Adapter
USB Device: Extreme SSD
USB Device: USB3.1 Hub
USB Device: T2Bus
USB Device: Touch Bar Backlight
USB Device: Touch Bar Display
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Headset
USB Device: Ambient Light Sensor
USB Device: FaceTime HD Camera (Built-in)
USB Device: Apple T2 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 47.5
Thunderbolt Bus: MacBook Pro, Apple Inc., 47.5
 

[A. Smith]

please don't say I shouldn't have installed Sonoma. That's nonsense. Every other app on my machine is running fine. Every. Single. One. 

 

Yes. Logos, too. Actually, I'm now doing all of my work on logos because it is the only option available to me. It's a shame. 

 

There is no other app on my machine that has thrown the kind of errors that accordance does. They just work. Sometimes the crash. And then, like apple magic, the problem resolves and the app can start again. I don't know how. I don't want to know how. That's why I have a Mac. It just works. 

 

Accordance doesn't. This is a problem. I'm not leaving accordance. I won't leave accordance. But this is a problem and it should be prioritized. Majorly. The user experience is everything. And this experience is . . . . not great. 

Edited September 27, 2023 by A. Smith

[Philosophyfiend]

Yes, I have the same problem on my 2018 intel Mac Mini, but no problems noticed on my 2022 M1 MBP.

[Leopold Green]

Accordance doesn't crash for me but lots of module missing dialogues - it is really frustrating given Accordance had only recently returned to be consistent and free of v14 issues

 

I know it is 'my fault' for installing Sonoma but I had hoped that the beta of Accordance (which I use) would work with a major Mac OS update

[A. Smith]

6 minutes ago, Leopold Green said:

Accordance doesn't crash for me but lots of module missing dialogues - it is really frustrating given Accordance had only recently returned to be consistent and free of v14 issues

 

I know it is 'my fault' for installing Sonoma but I had hoped that the beta of Accordance (which I use) would work with a major Mac OS update

But you're still able to load a workspace?

[Lawrence]

@A. Smith

 

I wonder whether Accordance is relying on Rosetta to work. Apple silicon uses Rosetta for apps built for Intel silicon.

 

Try doing "Get Info" on Accordance and select "Open using Rosetta" if the option is available.

Source: https://support.apple.com/en-au/HT211861

 

If that doesn't work, try this:

- open a terminal

- type "softwareupdate --install-rosetta" (without quote marks)

Source: https://iboysoft.com/howto/macos-sonoma-issues.html#apps-not-workingcrashing-on-macos-sonoma

 

Edit: On second thoughts, even though the large bug dump mentions "legacy", it also says you're using Intel silicon, so Rosetta is probably irrelevant.

Edited September 27, 2023 by Lawrence

[A. Smith]

6 minutes ago, Lawrence said:

@A. Smith

 

I wonder whether Accordance is relying on Rosetta to work. Apple silicon uses Rosetta for apps built for Intel silicon.

 

Try doing "Get Info" on Accordance and select "Open using Rosetta" if the option is available.

Source: https://support.apple.com/en-au/HT211861

 

If that doesn't work, try this:

- open a terminal

- type "softwareupdate --install-rosetta" (without quote marks)

Source: https://iboysoft.com/howto/macos-sonoma-issues.html#apps-not-workingcrashing-on-macos-sonoma

 

Edit: On second thoughts, even though the large bug dump mentions "legacy", it also says you're using Intel silicon, so Rosetta is probably irrelevant.

 

Yeah. I'm using intel right now. And it seems that others with this problem are also on intel. 

[Leopold Green]

35 minutes ago, A. Smith said:

But you're still able to load a workspace?

yes... and should have said am on Intel Mac too

[Jordan Gowing]

4 hours ago, A. Smith said:

please don't say I shouldn't have installed Sonoma. That's nonsense. Every other app on my machine is running fine. Every. Single. One. 

 

I operate under the assumption that "unless I hear otherwise," there shouldn't be any issues after an OS upgrade. Unless I missed something, there wasn't any communication beforehand of "hold off, because this isn't working," so I assumed there wouldn't be any issues with install. I also have upgraded to Sonoma and run into the same problem.

 

One of the constant refrains from the past year of Accordance "missteps" is a request for better communication. It is unfortunate that the problems associated with upgrading to Sonoma weren't identified and communicated before Tuesday's release so that these frustrations could have been avoided.

[Lorinda H. M. Hoover]

There were a number of posts in the forums about Accordance not working for some users who were using the Sonoma beta.  But it's possible/likely that many/most of those were in the beta forums, which not everyone has access to.  I'm hopeful that the fact that it now seems clear that it's an issue on Intel Macs specifically that a resolution will come quickly.  I will confess that I am now thankful that my MacBook is too old to move to Sonoma.

[A. Smith]

50 minutes ago, Lorinda H. M. Hoover said:

There were a number of posts in the forums about Accordance not working for some users who were using the Sonoma beta.  But it's possible/likely that many/most of those were in the beta forums, which not everyone has access to.  I'm hopeful that the fact that it now seems clear that it's an issue on Intel Macs specifically that a resolution will come quickly.  I will confess that I am now thankful that my MacBook is too old to move to Sonoma.

I saw several in the regular forum saying that it was fine (I’m not in the beta). And, in any case, I heard absolutely nothing from Accordance. 

Edited September 27, 2023 by A. Smith

[David Garrison]

Just to add to the conversation, for the sake of helping troubleshoot, I have a M1 Pro MBP and have been running the Sonoma release candidate since it came out a few weeks ago and have had absolutely zero issues with Accordance.

So perhaps the speculation that this is an Intel Mac issue is correct.

[Chun Kit Chris Wong]

I experienced two crashes with Acc v14 after installing Sonoma on my new M2 Mac Studio Pro. However, I restarted my Mac and the software has been working fine since then, with no new issues. Nonetheless, I have noticed at least five bugs with Acc v14 that remain unresolved on my end.

Edited September 27, 2023 by Chun Kit Chris Wong

[A. Smith]

I'm pretty sure I found the issue. I uninstalled everything (after backing up everything) and, during the new install, most of my modules were not listed in easy install. Even basic texts like GNT-T. I'm currently putting those files back in application support and then I'll try to open the GNT-T module, but I've got a feeling it's not going to work. I'll post the results. 

[kfsanders]

I'm experiencing the same frustration. I'm also running an intel Mac. The fact I can't use this software that is an essential component to my weekly workflow is completely unacceptable. I even purchased Accordance 14 yesterday because I was informed that Accordance 13 wouldn't work with Sonoma. Neither does 14. And neither does the Beta that's I'm now attempting to test in the hope of being able to access my resources.

[A. Smith]

2 minutes ago, kfsanders said:

I'm experiencing the same frustration. I'm also running an intel Mac. The fact I can't use this software that is an essential component to my weekly workflow is completely unacceptable. I even purchased Accordance 14 yesterday because I was informed that Accordance 13 wouldn't work with Sonoma. Neither does 14. And neither does the Beta that's I'm now attempting to test in the hope of being able to access my resources.

 

Yeah. This is really not a good look on top of the v14 nonsense we're sort of just now getting over. I've got confidence it will be resolved. But the lack of communication and absolute silence from anyone on the team today on the forum is disconcerting. The same thing happened with the v14 rollout disaster. 

 

If my fix works, I'll post it. At least that can help some of us. 

[A. Smith]

And that's a great big NO. Reinstalling doesn't work. The problem seems to be related to easy install and authorization. I think that's what the not currently available part of the error message means (which is something I've never seen before that I can remember). 

For clarity, this is a fresh install of v 14 with every trace of accordance wiped clean. Then the modules reinstalled directly to the application support folder because they're unavailable in easy install. 

 

[MacMan]

My problem is essentially identical to the above. I am on break this week, but students return next week. I typically teach my textual courses mirroring my MacBook Pro running Accordance. As of right now, I do not have ANY of the regular texts I use available to display.

[Wes Allen]

On Intel MacBook, running 13...same issue.

 

FIX IT NOW.

[Dr. Nathan Parker]

It is primarily Intel Macs having the issue. I have more details here:

 

This is our "please wait to install Sonoma" post, and I am working to see if we can get it linked in a prominent place on our website.

 

Good points though in that the future, we'll need to send out the "please wait to upgrade" post sooner. 

 

[John Rutherford]

I'm also having major issues with Sonoma - running a MacBook Pro 2018, Intel CPU.

 

Some screenshots attached showing items missing from drop down menus and resources missing.

 

Thanks in advance for any help.

[Dr. Nathan Parker]

I'm going to upgrade my Intel iMac Pro to Sonoma tonight so that I can assist with testing 14.0.8 on Sonoma.