Random crashes?

[Accordance Enthusiast]

Its happened a few times now, but not always. Crashed after deleting content from a user note to the CNTTS apparatus, and when clicking update it crashed.

 

2023-10-05 17:01:46

Accordance has encountered an unhandled exception.
The information in this file may help us fix this problem for a future version.

You can report this error by posting this file on our forums at:
https://forums.accordancebible.com/forum/81-bug-swatters-windows/
Or emailing it to support@accordancebible.com
We hope to implement automatic error reporting soon.

Accordance 14.0.7 (14.0.7.0)
Windows 10 (10.0.19045)
RAM: 1460MB free of 8101MB total
Disc: 73GB free of 237GB total

Exception Description:
  EAccessViolation: Access violation
Exception Thread: 
  12432: Main Thread
Exception Backtrace: 
  $00B3ED0E
  $009E973A
  $009E9623
  $009E94CA
  $009E2338
  $004B6A13
  $007E424C
  $004D016C
  $004D279F
  $004D5359
  $004D9F7B
  $762A103B
  $76297FEA
  $762973B9
  $762959FF
  $73946608
  $73985F33
 

[Dr. Nathan Parker]

Thanks! I'll see if I can reproduce it, but it could be another "random crash".

[Accordance Enthusiast]

Yes, it is probably a random crash somehow.

[Dr. Nathan Parker]

I'm logging some of the random crashes on here (if you find any other threads mentioning them, let me know). Now that Sonoma is getting better, we have an opportunity to review them.

[Accordance Enthusiast]

I had another seemingly random crash today, I was simply closing some of the open workspaces:

 

2023-10-09 09:33:14

Accordance has encountered an unhandled exception.
The information in this file may help us fix this problem for a future version.

You can report this error by posting this file on our forums at:
https://forums.accordancebible.com/forum/81-bug-swatters-windows/
Or emailing it to support@accordancebible.com
We hope to implement automatic error reporting soon.

Accordance 14.0.8 (14.0.8.0)
Windows 10 (10.0.19045)
RAM: 2436MB free of 8101MB total
Disc: 70GB free of 237GB total

Exception Description:
  EAccessViolation: Access violation
Exception Thread: 
  16272: Main Thread
Exception Backtrace: 
  $0040FF11
  $004E27D0
  $004E06E5
  $762A103B
  $76297FEA
  $76295D4A
  $76295B10
  $00404615
  $00404772
 

[Dr. Nathan Parker]

Thanks. I have the link to this thread logged.

[robrecht]

@Nathan Parker

[Dr. Nathan Parker]

@robrecht Got them all logged. Thanks for this!

[Dr. Nathan Parker]

I'm pinning this thread and linking to the other random crashes above. If you encounter a "random crash" in the future, please link it to this thread so I can track it.

[robrecht]

Mike Garrity from Accordance also asked me to send him my Jewish scriptures workspace (MT LXX DSS Targums Peshitta in linked scrolling tab ties) from this thread. He has gotten it to crash sometimes (not consistently) on a Windows machine but not a Mac. 

[Dr. Nathan Parker]

Our programming team is looking into the "random crashes". We may have some progress on them coming up. Continue to stay turned.

[Accordance Enthusiast]

2 hours ago, Nathan Parker said:

Our programming team is looking into the "random crashes". We may have some progress on them coming up. Continue to stay turned.

 

I would like to add a potential crash after or during easy install... 

 

I cannot give any crash logs as no crash logs were generated...

 

I can't consistently reproduce this either. 

[Dr. Nathan Parker]

Thanks for that! I think you're a beta user, so give the beta forums a check. :-) 

[robrecht]

On 10/28/2023 at 3:41 PM, Nathan Parker said:

Our programming team is looking into the "random crashes". We may have some progress on them coming up. Continue to stay turned.

 

Hi, Nathan. Have you abandoned the idea that the problem might be that the Windows version of Accordance is still 32 Bit, and that upgrading it to 64 Bit would be a massive undertaking and take a while? Or is that still a working hypothesis?

[Dr. Nathan Parker]

We've done some digging, and it seems the cause of the "random crashes" are not related to the app being 32 Bit, but to some other causes that can be more easily resolved with a minor update.

 

So short-term, it seems we're going to be able to be able to resolve a lot of "random crashes" quickly with a few minor adjustments.

 

With that said, moving the Windows app to 64 Bit is still on my list of something I'd like to see once we could devote some time to work on it. That would take a while, but it still would be a good long-term benefit.

[jcornuz]

Do a "no new features / bugfix / 64bit porting / optimization" release?

This is generally super beneficial for the software in the long term and if communicated well, it can get good user traction.

 

Mind you, even Apple did that for Snow Leopard at the time...

[Dr. Nathan Parker]

True!

[robrecht]

On 11/11/2023 at 3:46 PM, Nathan Parker said:

We've done some digging, and it seems the cause of the "random crashes" are not related to the app being 32 Bit, but to some other causes that can be more easily resolved with a minor update.

 

So short-term, it seems we're going to be able to be able to resolve a lot of "random crashes" quickly with a few minor adjustments.

 

 

That's good news. Can you share what was causing a lot of random crashes? Any word on when this minor update will be ready?

[Dr. Nathan Parker]

We posted some notes about it in the beta forums. Are you a beta tester? 14.0.9 is going to hopefully address many of these.

[robrecht]

Nope, not a beta tester.

[Dr. Nathan Parker]

I can either DM you, or I can add you to the beta if you want. 

[robrecht]

Please, no. It's taken me this long to get you guys to realize that some of these problems are real and not just corrupted workspaces or downloading the program with the wrong browser, etc. I can't imagine doing that on every new beta that comes along.

[Accordance Enthusiast]

I still get an occasional random crash, but it is much better in 09b5 than before.

 

See crash log below:

 

2024-01-15 12:05:00

Accordance has encountered an unhandled exception.
The information in this file may help us fix this problem for a future version.

You can report this error by posting this file on our forums at:
https://forums.accordancebible.com/forum/81-bug-swatters-windows/
Or emailing it to support@accordancebible.com
We hope to implement automatic error reporting soon.

Accordance Aleph 14.0.9b5 (14.0.8.7)
Windows 10 (10.0.19045)
RAM: 2197MB free of 8101MB total
Disc: 63GB free of 237GB total

Exception Description:
  EAccessViolation: Access violation
Exception Thread: 
  1-1-11740: Main Thread
Exception Backtrace: 
  $00444E9A
  $0045089B
  $00A88A7A
  $00A888EE
  $00A84F0C
  $00A780B2
  $00A501BC
  $00A4FF92
  $00A51975
  $00A51608
  $00A511AA
  $00A04561
  $00A03FDA
  $0083EE68
  $0096B5AC
  $0096B432
  $007E1DE3
 

[Dr. Nathan Parker]

Sounds good. Any b5 crashes you get, please report them in the Windows Beta group. I can show them to our programmers to see if there are any additional adjustments we need to make before we release 14.0.9.

[Accordance Enthusiast]

I got another "random" crash after manually re-adding a module to my library.

 

2024-02-20 16:00:40

Accordance has encountered an unhandled exception.
The information in this file may help us fix this problem for a future version.

You can report this error by posting this file on our forums at:
https://forums.accordancebible.com/forum/81-bug-swatters-windows/
Or emailing it to support@accordancebible.com
We hope to implement automatic error reporting soon.

Accordance 14.0.9 (14.0.9.0)
Windows 10 (10.0.19045)
RAM: 2453MB free of 8101MB total
Disc: 63GB free of 237GB total

Exception Description:
  EAccessViolation: Access violation
Exception Thread: 
  1-1-12968: Main Thread
Exception Backtrace: 
  $00466028
  $00479175
  $004BE58B
  $004BE5EB
  $004BEA15
  $00B0E719
  $00B32980
  $00B24900
  $004BC193
  $00808D8D
  $004D54CC
  $004D7ADF
  $004DA699
  $004E2263
  $7756139B
  $77557B3A
  $77558A69