John Fidel Posted December 9, 2022 Share Posted December 9, 2022 Here are the screenshots. MBP M1 Ventura Acc 14.0.2. 2 Link to comment Share on other sites More sharing options...
Ethan Lim Posted December 9, 2022 Share Posted December 9, 2022 Experienced the same problem... MBA M1, MacOS Big Sur, Acc 13.3.4... Link to comment Share on other sites More sharing options...
Gordon Lyons Posted December 9, 2022 Share Posted December 9, 2022 That happened with me on Windows 11. Try using 'Easy Install to get to updates. When I used 'Check for Contents updates' it crashed, but I was able to access updates via Easy Install. Don't know if it will work on MacOS, though. Link to comment Share on other sites More sharing options...
Ethan Lim Posted December 9, 2022 Share Posted December 9, 2022 Tried via Easy Install, still crashes when checking for updates... Link to comment Share on other sites More sharing options...
Gordon Lyons Posted December 9, 2022 Share Posted December 9, 2022 This bug may be different from the similar one on Windows. As a final check before leaving it until a bug fix, try shutting down Accordance and restarting it before retrying Easy Install again. Link to comment Share on other sites More sharing options...
Derek McNamara Posted December 9, 2022 Share Posted December 9, 2022 I have the same issue. Link to comment Share on other sites More sharing options...
Randy Cue Posted December 9, 2022 Share Posted December 9, 2022 1 hour ago, John Fidel said: Here are the screenshots. MBP M1 Ventura Acc 14.0.2. This is something new. It just happened to me as well. 1 Link to comment Share on other sites More sharing options...
Gordon Lyons Posted December 9, 2022 Share Posted December 9, 2022 Derek, can you not get to updates via 'Easy Install' on the menu? It might crash if you use 'Check for Contents updates', but it usually works by going to Easy Install to get to the updates. On Windows only. (Apparently, this doesn't work with the MacOS.) I was using Windows 11 and Accordance 14.0.2, but it should work with 13x Link to comment Share on other sites More sharing options...
mrudolph Posted December 9, 2022 Share Posted December 9, 2022 I don't know if there's value in "piling on", but I likewise have the same problem with checking "Content Updates". Log file contents are inserted below. Mark = = = = = Accordance Crash Log 12/9/22, 10:42:25 Accordance 13.3.4 (13.3.4) CPU: x86_64 MacOS 13.0.1 "Ventura" Message: Access violation Address: $0000000104AB7780 Backtrace: 0 acord 0x0000000104ab7780 acord + 1714048 1 CoreFoundation 0x00007ff812ec0d04 _cfstream_shared_signalEventSync + 410 2 CoreFoundation 0x00007ff812e47bc8 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 3 CoreFoundation 0x00007ff812e47b77 __CFRunLoopDoSource0 + 157 4 CoreFoundation 0x00007ff812e479b1 __CFRunLoopDoSources0 + 308 5 CoreFoundation 0x00007ff812e465cb __CFRunLoopRun + 929 6 CoreFoundation 0x00007ff812e45bb0 CFRunLoopRunSpecific + 560 7 HIToolbox 0x00007ff81c727bd6 RunCurrentEventLoopInMode + 292 8 HIToolbox 0x00007ff81c7279e6 ReceiveNextEventCommon + 679 9 HIToolbox 0x00007ff81c727723 _BlockUntilNextEventMatchingListInModeWithFilter + 70 10 AppKit 0x00007ff815f68b37 _DPSNextEvent + 909 11 AppKit 0x00007ff815f679b8 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1219 12 AppKit 0x00007ff815f59ff3 -[NSApplication run] + 586 13 acord 0x0000000104986f3e acord + 466750 Binaries: 0x0000000004915000 /Applications/Accordance.app/Contents/MacOS/acord 0x0000000105b10000 /Applications/Accordance.app/Contents/Frameworks/SSZipArchive.framework/Versions/A/SSZipArchive 0x0000000105cbf000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle 0x000000010678e000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial Link to comment Share on other sites More sharing options...
Donald Cobb Posted December 9, 2022 Share Posted December 9, 2022 Same here Link to comment Share on other sites More sharing options...
Mr. Craig Posted December 9, 2022 Share Posted December 9, 2022 I just called tech support. the world must be calling in on this issue. Same problem here. Easy Install > Check Updated > CRASH Using v 14 and Mac 1 Link to comment Share on other sites More sharing options...
John Fidel Posted December 9, 2022 Author Share Posted December 9, 2022 Well it is probably one of the peak seasons for sales for them, so many people are buying and then trying to download. Link to comment Share on other sites More sharing options...
Randy Cue Posted December 9, 2022 Share Posted December 9, 2022 1 hour ago, John Fidel said: Well it is probably one of the peak seasons for sales for them, so many people are buying and then trying to download. It's still getting rather discouraging. Link to comment Share on other sites More sharing options...
Mr. Craig Posted December 9, 2022 Share Posted December 9, 2022 I would not get discouraged. These things happen with upgrades and the get worked out. I was able to install the module by changing my privacy and security settings to "allow full access" for accordance and "allow applications to control other application" and I added Accordance Link to comment Share on other sites More sharing options...
Chris C. Posted December 9, 2022 Share Posted December 9, 2022 Happening to me as well on MacOS Ventura 13.0.1 Glad it's not just me. Looking forward to a bug fix Link to comment Share on other sites More sharing options...
William Cross Posted December 9, 2022 Share Posted December 9, 2022 Same. MacOS 13.0.1 and Accordance 14.0.2 Link to comment Share on other sites More sharing options...
ekim37 Posted December 9, 2022 Share Posted December 9, 2022 Same. macOS Monterey and Accordance 14.0.2 Link to comment Share on other sites More sharing options...
danielcutri Posted December 9, 2022 Share Posted December 9, 2022 The same here ! Link to comment Share on other sites More sharing options...
Nick Posted December 11, 2022 Share Posted December 11, 2022 And the same here - early Sunday morning on the East Coast. I don't think this has to do with server load. Looks like there's a bug in the program. Hopefully it will get patched before too long. Link to comment Share on other sites More sharing options...
Solly Posted December 11, 2022 Share Posted December 11, 2022 (edited) Nick and others, I am getting the same. Now getting the error in version 13 as well and on multiple Macs. —Joseph Edited December 11, 2022 by Solly Added V13 info Link to comment Share on other sites More sharing options...
David Foster Posted December 11, 2022 Share Posted December 11, 2022 Same problem... Link to comment Share on other sites More sharing options...
ukfraser Posted December 11, 2022 Share Posted December 11, 2022 (edited) As reported elsewhere, its also crashing the ios app. 13.3.1 easy install is still ok. Edited December 11, 2022 by ukfraser Link to comment Share on other sites More sharing options...
Adrian P. Posted December 11, 2022 Share Posted December 11, 2022 (edited) Same here (M1, macOS Ventura), Accordance 14. Edited December 11, 2022 by petredanadrian Link to comment Share on other sites More sharing options...
Gary Pauley Posted December 11, 2022 Share Posted December 11, 2022 Ditto. Mac OS 11.7.1 and Accord 14.0.2. Link to comment Share on other sites More sharing options...
GYDOF1729 Posted December 12, 2022 Share Posted December 12, 2022 Same here. Link to comment Share on other sites More sharing options...
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