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my login not working after the new website launch


henryaukc
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My ipad and iphone has been login to accordance account for a long time. But now when I try to refresh the purchase item. It shows that my login ID & password is not correct

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We apologize for the inconvenience. On our new site, you will need to reset your password. You can actually use the same password you were using, but you will need to use the reset feature. We moved from an entirely different website platform, and although accounts moved over, passwords were hit and miss. 

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I have reset my account so I can login to the new website. But when I checked the Easy Install in ioS app with the new password. It asked me to verify my password. And I can’t login and use my resource on my new iphone because the the login process failed. 

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i found that my user name became corrupted after the website migration and the admin has fixed for me

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