Randy Cue Posted September 15 Share Posted September 15 The Bird's Eye View of the Bible update from version 1.3 to 2.0 is not downloading and installing. 1 Link to comment Share on other sites More sharing options...
Solly Posted September 15 Share Posted September 15 I deleted to old version (and the second notes file) and then applied Easy Install for the new version. --Joseph Link to comment Share on other sites More sharing options...
Randy Cue Posted September 15 Author Share Posted September 15 I know you can do that, but this is at least the third time this has happened with an update. This should not happen. The tech staff needs to address this issue quickly. 1 Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted September 15 Share Posted September 15 I've seen some reports on this in Tech Support. I thought we either resolved it or are in the process of working on it. Link to comment Share on other sites More sharing options...
Misulejoha Posted September 16 Share Posted September 16 Here's my interaction with @Billy32792, from Accordance Tech Support, concerning this issue. Link to comment Share on other sites More sharing options...
Misulejoha Posted September 16 Share Posted September 16 (edited) I can confirm that the issue is still present with my copy of Accordance (14.0.10). Edited September 16 by Misulejoha 1 Link to comment Share on other sites More sharing options...
Chun Kit Chris Wong Posted September 16 Share Posted September 16 My Mac also runs acc 14.0.10, and it cannot install the Bird's eye view Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted September 16 Share Posted September 16 Here's the latest update from Tech Support: The Bird’s eye view was not downloading at all. It was reported and the download has already been fixed, but we have been told that it will take awhile longer for the update to be corrected. If you delete the Bird’s eye view from your library and then download it again you will get the latest update. Right click' (or 'control click') on it in the Library window. Then select ‘Remove Item’ (then, 'Move to Trash' or ‘Delete') and then go to Easy Install and download a new copy. The update will be fixed soon. We apologize for this inconvenience. 1 Link to comment Share on other sites More sharing options...
Michael Hunt Posted Thursday at 12:45 PM Share Posted Thursday at 12:45 PM Can confirm this is still an issue both on my Mac and iOS devices Link to comment Share on other sites More sharing options...
Michael J. Bolesta Posted Thursday at 02:53 PM Share Posted Thursday at 02:53 PM @Michael Hunt have you tried deleting it from your library (on the Mac, it will ask: move it to trash)? It would not hurt to quit and restart, then run Easy Install (not Content Update). That worked for me. 1 Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted Thursday at 07:51 PM Share Posted Thursday at 07:51 PM That worked for me as well. Link to comment Share on other sites More sharing options...
Michael Hunt Posted 12 hours ago Share Posted 12 hours ago On 9/27/2024 at 12:53 AM, Michael J. Bolesta said: @Michael Hunt have you tried deleting it from your library (on the Mac, it will ask: move it to trash)? It would not hurt to quit and restart, then run Easy Install (not Content Update). That worked for me. Thanks @Michael J. Bolesta. That fixed the issue. Link to comment Share on other sites More sharing options...
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