klein Posted February 12 Share Posted February 12 After an update to Accordance I can no longer access my NA28. I was told that I need to reinstall the module, but easy install/check for updates doesn't work either. (look at the time stamps! 30 minutes waiting..., nothing) Does anyone know what's going on and what to do about it? I'm working on MacBookPro M2 Sonoma 14.1.2 and Accordance 14.09. Link to comment Share on other sites More sharing options...
Lorinda H. M. Hoover Posted February 12 Share Posted February 12 It's possible something was off on the server side. I would suggest trying again. If you get the same result, try starting in Safe mode (hold down the option key and then click or double click on the Accordance icon. keep holding the option key until the safe mode dialog appears) Check the following boxes in the dialog: -User Content>Remove Startup Session -Clean Up>Clear Library Cache -Clean Up>Clear cached downloads Then click "Launch Accordance" See if it works then. 1 Link to comment Share on other sites More sharing options...
klein Posted February 12 Author Share Posted February 12 🥵 It works!!! But when I open an 'auto saved workspace' it is acting crazy again. From this moment on, I sneak around quietly in Accordance. Thanks a lot!! Link to comment Share on other sites More sharing options...
Lorinda H. M. Hoover Posted February 12 Share Posted February 12 You are welcome! Link to comment Share on other sites More sharing options...
miketisdell Posted February 12 Share Posted February 12 59 minutes ago, klein said: 🥵 It works!!! But when I open an 'auto saved workspace' it is acting crazy again. From this moment on, I sneak around quietly in Accordance. Thanks a lot!! I wonder if it is a corrupted workspace. I opened NA28 after the upgrade without problems. Link to comment Share on other sites More sharing options...
Donald Cobb Posted February 13 Share Posted February 13 (edited) I just updated to 14.09 and am having similar results except that nothing happens. Trying to hold down the option key and click on the icon doesn't work either. Any suggestions? Update: I just got off the phone with @Steve Carruth (thank you again Steve!) who directed me to reinstall 14.08 for the moment, until I can talk with someone at tech support. I'm wondering if there isn't a problem with compatibility with my iOS (Big Sur). Edited February 13 by Donald Cobb Link to comment Share on other sites More sharing options...
danielcutri Posted February 16 Share Posted February 16 Info Pane not working !! No arrows in the menus !! Not opening saved spaces !! Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted February 16 Share Posted February 16 @danielcutri What OS version? Link to comment Share on other sites More sharing options...
danielcutri Posted February 17 Share Posted February 17 14.3.1 (23D60) Today is fine, nothing of yesterday working wrong. So weird. Link to comment Share on other sites More sharing options...
danielcutri Posted February 17 Share Posted February 17 (edited) No no no. It works fine for 1 hour. Then starts not working internal links, for example the SIL exeg. doesnt open none of the links to other modules. I can not quit ACC. I must force quit. I reestart and then SIL works perfect... It is terrible to teach with this Edited February 17 by danielcutri Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted February 17 Share Posted February 17 @danielcutri Try Accordance Safe Mode and Privacy Settings here. If that doesn't help, I'd recommend emailing into Tech Support on this one: Link to comment Share on other sites More sharing options...
klein Posted February 20 Author Share Posted February 20 Same problems as 12 febr here again. I have to reset every week…? 🤨 Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted February 21 Share Posted February 21 @klein You shouldn't be having those issues. I'd recommend emailing Support. Link to comment Share on other sites More sharing options...
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