A. Smith Posted January 16 Share Posted January 16 Can't access the help file, it seems https://accordancefiles2.com is down. Is there an offline version of the help file. Link to comment Share on other sites More sharing options...
miketisdell Posted January 16 Share Posted January 16 I am seeing the same issue Link to comment Share on other sites More sharing options...
Mark Allison Posted January 16 Share Posted January 16 4 hours ago, A. Smith said: Is there an offline version of the help file. No. 1 Link to comment Share on other sites More sharing options...
A. Smith Posted January 16 Author Share Posted January 16 2 minutes ago, Mark Allison said: No. of course I mean downloadable version, but I'm sure you know that. 1 Link to comment Share on other sites More sharing options...
Mark Allison Posted January 16 Share Posted January 16 As far as I know, the only Help file links outside of the apps themselves are here, and they have the same issue: https://www.accordancebible.com/help-for-accordance/ 1 Link to comment Share on other sites More sharing options...
Sean Nelson Posted January 16 Share Posted January 16 There is an issue with the accordancefiles.com (1 & 2) sites. Our team is working to correct this ASAP. 2 Link to comment Share on other sites More sharing options...
Lawrence Posted January 16 Share Posted January 16 Looks like software updates are also hosted on the accordancefiles domains. Link to comment Share on other sites More sharing options...
Michael J. Bolesta Posted January 16 Share Posted January 16 FWIW: Just now I was able to access the help files, and run both app update and content update checks. Link to comment Share on other sites More sharing options...
Mike Atnip Posted January 16 Share Posted January 16 Was able to just now download the beta files to install on one of my machines, which had been unavailable for a few hours. Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted January 16 Share Posted January 16 Our servers are back online. We are discussing making a downloadable version of Help. Trying to decide if we want to do it identical to how it'd work online but be offline, or if we offer it as a PDF or an Accordance Tool. 1 Link to comment Share on other sites More sharing options...
Ken Simpson Posted January 16 Share Posted January 16 9 hours ago, Mark Allison said: No. It's a pity. It used to come as part of the app... 1 Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted January 17 Share Posted January 17 We definitely need to bring them back for customers with sketchy Internet access. It would be interesting to know what you all would prefer (offline works the same as online like it used to, or PDF, or Accordance Tool). 1 Link to comment Share on other sites More sharing options...
Daniel L Posted January 17 Share Posted January 17 Aren't the help files installed with the software? I have them. Were they not included in v. 14? If you're on Windows, put this in your browser: C:/Program%20Files%20(x86)/OakTree/Accordance/Resources/Accordance%20Help/Default.htm 1 Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted January 17 Share Posted January 17 I believe it was changed in one version of the software. Link to comment Share on other sites More sharing options...
Accordance Enthusiast Posted January 17 Share Posted January 17 3 hours ago, Dr. Nathan Parker said: We definitely need to bring them back for customers with sketchy Internet access Yes please bring it back! You can make it optional to save space for users who prefer to use the internet files. Link to comment Share on other sites More sharing options...
A. Smith Posted January 17 Author Share Posted January 17 7 hours ago, Dr. Nathan Parker said: We definitely need to bring them back for customers with sketchy Internet access. It would be interesting to know what you all would prefer (offline works the same as online like it used to, or PDF, or Accordance Tool). Yes. Idk how things are in the states these days, maybe access is a given. But where I am, definitely not. Link to comment Share on other sites More sharing options...
Lawrence Posted January 17 Share Posted January 17 12 hours ago, Dr. Nathan Parker said: Our servers are back online. We are discussing making a downloadable version of Help. Trying to decide if we want to do it identical to how it'd work online but be offline, or if we offer it as a PDF or an Accordance Tool. If that's what's holding up the downloadable version, just pick the easiest to produce. 2 Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted January 17 Share Posted January 17 10 hours ago, Lawrence said: If that's what's holding up the downloadable version, just pick the easiest to produce. Thanks. I'm asking our teams what would be the easiest to produce. 1 Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted January 17 Share Posted January 17 10 hours ago, A. Smith said: Yes. Idk how things are in the states these days, maybe access is a given. But where I am, definitely not. I live in a decently-large city, and my Internet is still funky. Plus I'm going to be doing more traveling to areas with spotty Internet and cell coverage (to the point where I'll have to pipe in weather data over satellite), so I feel for you on needing offline help. Link to comment Share on other sites More sharing options...
jlm Posted January 18 Share Posted January 18 23 hours ago, Dr. Nathan Parker said: We definitely need to bring them back for customers with sketchy Internet access. It would be interesting to know what you all would prefer (offline works the same as online like it used to, or PDF, or Accordance Tool). My opinion is that help should be offline and downloaded with the program. I doubt the help is changing faster than program releases are happening, so I don't see any advantage to online-only help. A PDF or Accordance Tool would not offer all the functionality of the current help interface. 3 Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted January 18 Share Posted January 18 Thanks! Link to comment Share on other sites More sharing options...
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