RevM Posted October 25, 2023 Share Posted October 25, 2023 Just started Accordance and it crashed, as it often does. I cannot possibly be out of memory, I have 32Gb installed! Accordance 14.0.8 (14.0.8.0) Windows 10 (10.0.22621) RAM: 16258MB free of 32577MB total Disc: 649GB free of 928GB total Exception Description: EOutOfMemory: Out of memory Exception Thread: 257832: UpdateAllInfo Exception Backtrace: $00412E61 $0041319D $00448EB0 $00452295 $008603E9 $0086053A $00956E48 $0095692D $00955DA4 $00955B03 $00433A0D $00405ACF $760F7BA9 $77BBBD3B $77BBBCBF Link to comment Share on other sites More sharing options...
Kristin Posted October 25, 2023 Share Posted October 25, 2023 Hi @RevM, I'm on a Mac, but since no one has mentioned anything yet, have you checked to see what other programs were running? Likewise, if you restart the computer, did that fix it? Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted October 25, 2023 Share Posted October 25, 2023 Have you tried some of the stuff here? Link to comment Share on other sites More sharing options...
robrecht Posted October 25, 2023 Share Posted October 25, 2023 14 hours ago, RevM said: Just started Accordance and it crashed, as it often does. I cannot possibly be out of memory, I have 32Gb installed! Accordance 14.0.8 (14.0.8.0) Windows 10 (10.0.22621) RAM: 16258MB free of 32577MB total Disc: 649GB free of 928GB total Exception Description: EOutOfMemory: Out of memory Exception Thread: 257832: UpdateAllInfo Exception Backtrace: $00412E61 $0041319D $00448EB0 $00452295 $008603E9 $0086053A $00956E48 $0095692D $00955DA4 $00955B03 $00433A0D $00405ACF $760F7BA9 $77BBBD3B $77BBBCBF I've posted about this same strange "out of memory" crash report and my Windows 11 laptop also has 32 GB of RAM. Tech support has confirmed this same random freeze/crash behavior on Windows machines (but not on Macs) with one of my Workspaces. It started about a year ago with the roll out of Version 14 of Accordance. Hope they fix it soon. It is very annoying. It seems like they may finally be taking this seriously. Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted October 26, 2023 Share Posted October 26, 2023 I can log this with the rest of the "random crashes as well", but I'm curious if this one is different. Link to comment Share on other sites More sharing options...
RevM Posted October 26, 2023 Author Share Posted October 26, 2023 Thanks for the responses ... ... but again this morning. Just started Accordance and: Accordance 14.0.8 (14.0.8.0) Windows 10 (10.0.22621) RAM: 14064MB free of 32577MB total Disc: 656GB free of 928GB total Exception Description: EOutOfMemory: Out of memory Exception Thread: 258800: UpdateAllInfo Exception Backtrace: $00412E61 $0041319D $00448EB0 $00452295 $008603E9 $0086053A $00956E48 $0095692D $00955DA4 $00955B03 $00433A0D $00405ACF $760F7BA9 $77BBBD3B $77BBBCBF Link to comment Share on other sites More sharing options...
RevM Posted October 26, 2023 Author Share Posted October 26, 2023 and again ... Accordance 14.0.8 (14.0.8.0) Windows 10 (10.0.22621) RAM: 22522MB free of 32577MB total Disc: 656GB free of 928GB total Exception Description: EOutOfMemory: Out of memory Exception Thread: 10884: UpdateAllInfo Exception Backtrace: $00412E61 $0041319D $00495DCD $00708319 $00860380 $0086053A $00956E48 $0095692D $00955DA4 $00955B03 $00433A0D $00405ACF $76117BA9 $77A1BD3B $77A1BCBF Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted October 26, 2023 Share Posted October 26, 2023 @RevM Did you try any of my instructions above? Since Accordance is crashing at startup, there is something definitely up. @robrecht On the other "random crashes", I need to go back and see if they're all "out of memory" logs or something else. There's a question I want to ask our programmers about on an observation I'm making... Link to comment Share on other sites More sharing options...
RevM Posted October 28, 2023 Author Share Posted October 28, 2023 I've tried all the suggestions with verying results. Sometimes Accordance crashes without even starting up, other times it works well for a long time. I suspect problem is with auto updates or synchronisation. But I could be wrong. I've attached a few Windows error reports in case they are of any use. I still think it's a great program 🙂 WER.16154b18-39f9-469d-933b-cbe6cc62e956.tmp.WERInternalMetadata.xml WER.89b0fa1a-5b67-4dba-a60b-e368d27563f6.tmp.WERInternalMetadata.xml WER.0c9ce01b-64a1-407f-98d5-fa3a8964e080.tmp.WERInternalMetadata.xml WER.af09f8ca-a53e-48df-bb9d-fc4a2134d0fc.tmp.WERInternalMetadata.xml WER.afd0e82a-6735-42b5-aa6d-fc2755319258.tmp.WERInternalMetadata.xml WER.fce3a336-200e-4f32-a957-9c2504412ed6.tmp.WERInternalMetadata.xml Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted October 28, 2023 Share Posted October 28, 2023 You could email tech support and see why it's crashing at startup. That I'm not sure why it's happening. For the "random crashes", our programming team is looking into it, and we may have some progress to announce coming up. Link to comment Share on other sites More sharing options...
dandennison Posted November 4, 2023 Share Posted November 4, 2023 On 10/25/2023 at 3:43 AM, RevM said: I cannot possibly be out of memory, I have 32Gb installed! Note that "Out of Memory" is a common catch-all error for something-went-wrong. I wouldn't interpret this literally these days. Link to comment Share on other sites More sharing options...
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