Mike Atnip Posted August 14, 2023 Share Posted August 14, 2023 I had a crash today that generated the following report. I do not remember exactly what I was doing besides using Live Click. I made the click and walked away from the computer for maybe five minutes to do something else, and when I came back I had a notice saying that Accordance needs to shut down. When I clicked ok, it shut down and gave this report: 2023-08-14 10:18:24 Accordance has encountered an unhandled exception. The information in this file may help us fix this problem for a future version. You can report this error by posting this file on our forums at:https://forums.accordancebible.com/forum/81-bug-swatters-windows/ Or emailing it to support@accordancebible.com We hope to implement automatic error reporting soon. Accordance Aleph 14.0.7rc1 (14.0.6.7) Windows 10 (10.0.19045) RAM: 1772MB free of 8148MB total Disc: 687GB free of 931GB total Exception Description: EAccessViolation: Access violation Exception Thread: 13064: UpdateAllWordStudy Word Study 5 Exception Backtrace: $004048B4 $00455F07 $008C1F1F $008C1C15 $00A37BEC $00A3797F $00A3768A $00A397C6 $00A3965C $00A3A97A $00A3B8FB $00A49D5D $00A499EA $009FD041 $009FCABA $0083B048 $00BC0EC2 Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted August 14, 2023 Share Posted August 14, 2023 Run the update to Accordance 14.0.7 and see if that resolves the issue. Link to comment Share on other sites More sharing options...
Mike Atnip Posted August 15, 2023 Author Share Posted August 15, 2023 Will do that in a few days. I am on limited bandwidth and this month have used it all up plus some extra so am trying to wait until the 21st for unnecessary data use. Link to comment Share on other sites More sharing options...
Mike Atnip Posted August 15, 2023 Author Share Posted August 15, 2023 I had the same thing happen, and just now updated. But here is the crash report. I will let you know if this continues with the latest version. 2023-08-15 15:15:03 Accordance has encountered an unhandled exception. The information in this file may help us fix this problem for a future version. You can report this error by posting this file on our forums at:https://forums.accordancebible.com/forum/81-bug-swatters-windows/ Or emailing it to support@accordancebible.com We hope to implement automatic error reporting soon. Accordance Aleph 14.0.7rc1 (14.0.6.7) Windows 10 (10.0.19045) RAM: 3132MB free of 8148MB total Disc: 684GB free of 931GB total Exception Description: EOutOfMemory: Out of memory Exception Thread: 724: UpdateAllWordStudy Word Study 7 Exception Backtrace: $00412E51 $0041318D $0045583C $0085FE9A $008C1D7E $008C1C15 $00A37BEC $00A3797F $00A3768A $00A397C6 $00A3965C $00A3A97A $00A3B8FB $00A49D5D $00A499EA $009FD041 $009FCABA Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted August 15, 2023 Share Posted August 15, 2023 OK were you doing Live Click or something else? Link to comment Share on other sites More sharing options...
Mike Atnip Posted August 15, 2023 Author Share Posted August 15, 2023 I think it was the usual, trying to click in the module just to set the cursor so I could advance one verse. I try to click in a blank space so as to not activate live click. Sometimes if I click close to a word it activates Live Click and it is not really a problem, just an unnecessary action that I ignore. But occasionally it seems to mess the system up like this. I sometimes deactivate Live Click, but then I am finding that I like the live click for seeing the analytics, so I sometimes have it activated and use it. I would say it messes up like this maybe one out of 20 times that I click within the module. Most times it either activates the live click or else I hit the right spot and it only sets the cursor without activating the Live Click so I can advance one verse. I am reading through the OT in Hebrew verse by verse. I also have open a Workspace with my lexicons, so when I want just lexicons I rightclick on a word and choose that workspace. That takes me out of the main workspace, so I have to click back into the module to advance verses. I updated and will report if it happens in the newest version. Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted August 16, 2023 Share Posted August 16, 2023 Do you have a screenshot of your Live Click Settings? There was a bug in an earlier version of 14 that was causing a crash with Live Click. 14.0.7 should address it. Link to comment Share on other sites More sharing options...
Mike Atnip Posted August 16, 2023 Author Share Posted August 16, 2023 Here is the screenshot, showing the workspace wherein it crashes. I spend 30-60 minutes daily reading like this, so I should soon see if the latest update fixes the issue. Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted August 16, 2023 Share Posted August 16, 2023 Great. Thanks! There has been a bug with delayed Live Click causing crashes, but we addressed it in an update. Link to comment Share on other sites More sharing options...
.png.c3123c857d1029f98e39c9394adc358d.png)
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now