Crash report

[Mike Atnip]

I had a crash today that generated the following report. I do not remember exactly what I was doing besides using Live Click. I made the click and walked away from the computer for maybe five minutes to do something else, and when I came back I had a notice saying that Accordance needs to shut down.  When I clicked ok, it shut down and gave this report:

2023-08-14 10:18:24

Accordance has encountered an unhandled exception.
The information in this file may help us fix this problem for a future version.

You can report this error by posting this file on our forums at:
https://forums.accordancebible.com/forum/81-bug-swatters-windows/
Or emailing it to support@accordancebible.com
We hope to implement automatic error reporting soon.

Accordance Aleph 14.0.7rc1 (14.0.6.7)
Windows 10 (10.0.19045)
RAM: 1772MB free of 8148MB total
Disc: 687GB free of 931GB total

Exception Description:
  EAccessViolation: Access violation
Exception Thread:
  13064: UpdateAllWordStudy Word Study 5
Exception Backtrace:
  $004048B4
  $00455F07
  $008C1F1F
  $008C1C15
  $00A37BEC
  $00A3797F
  $00A3768A
  $00A397C6
  $00A3965C
  $00A3A97A
  $00A3B8FB
  $00A49D5D
  $00A499EA
  $009FD041
  $009FCABA
  $0083B048
  $00BC0EC2

[Dr. Nathan Parker]

Run the update to Accordance 14.0.7 and see if that resolves the issue.

[Mike Atnip]

Will do that in a few days. I am on limited bandwidth and this month have used it all up plus some extra so am trying to wait until the 21st for unnecessary data use.

 

[Mike Atnip]

I had the same thing happen, and just now updated. But here is the crash report. I will let you know if this continues with the latest version.

 

2023-08-15 15:15:03

Accordance has encountered an unhandled exception.
The information in this file may help us fix this problem for a future version.

You can report this error by posting this file on our forums at:
https://forums.accordancebible.com/forum/81-bug-swatters-windows/
Or emailing it to support@accordancebible.com
We hope to implement automatic error reporting soon.

Accordance Aleph 14.0.7rc1 (14.0.6.7)
Windows 10 (10.0.19045)
RAM: 3132MB free of 8148MB total
Disc: 684GB free of 931GB total

Exception Description:
  EOutOfMemory: Out of memory
Exception Thread:
  724: UpdateAllWordStudy Word Study 7
Exception Backtrace:
  $00412E51
  $0041318D
  $0045583C
  $0085FE9A
  $008C1D7E
  $008C1C15
  $00A37BEC
  $00A3797F
  $00A3768A
  $00A397C6
  $00A3965C
  $00A3A97A
  $00A3B8FB
  $00A49D5D
  $00A499EA
  $009FD041
  $009FCABA

 

[Dr. Nathan Parker]

OK were you doing Live Click or something else?

[Mike Atnip]

I think it was the usual, trying to click in the module just to set the cursor so I could advance one verse. I try to click in a blank space so as to not activate live click. Sometimes if I click close to a word it activates Live Click and it is not really a problem, just an unnecessary action that I ignore. But occasionally it seems to mess the system up like this. I sometimes deactivate Live Click, but then I am finding that I like the live click for seeing the analytics, so I sometimes have it activated and use it. I would say it messes up like this maybe one out of 20 times that I click within the module. Most times it either activates the live click or else I hit the right spot and it only sets the cursor without activating the Live Click so I can advance one verse. I am reading through the OT in Hebrew verse by verse. I also have open a Workspace with my lexicons, so when I want just lexicons I rightclick on a word and choose that workspace. That takes me out of the main workspace, so I have to click back into the module to advance verses.

I updated and will report if it happens in the newest version.

[Dr. Nathan Parker]

Do you have a screenshot of your Live Click Settings? There was a bug in an earlier version of 14 that was causing a crash with Live Click. 14.0.7 should address it.

[Mike Atnip]

Here is the screenshot, showing the workspace wherein it crashes.

I spend 30-60 minutes daily reading like this, so I should soon see if the latest update fixes the issue.

[Dr. Nathan Parker]

Great. Thanks! There has been a bug with delayed Live Click causing crashes, but we addressed it in an update.