Reporting Security Software "False Positives"

[Dr. Nathan Parker]

Occasionally, antivirus, antimalware, or security software (especially the more “aggressive” security suites) will accidentally “flag” applications as containing a security issue. On a personal note, this happened to me recently with my other job's storm tracking tool that is used by TV stations around the country and has a solid, trusted reputation.

 

This is known as a “false positive”.

 

This seldom occurs with Accordance, but like any other app that can accidentally be “flagged”, it’s possible it could happen if a security software utility becomes overly “aggressive”. This could prevent the user from being able to launch and use Accordance successfully.

 

In the event you encounter such an issue, first of all, don’t panic (your Accordance installation is likely not infected by a security risk).

 

Second, upload your Accordance app or Accordance Installer to VirusTotal.com. If VirusTotal.com shows the "false positive," post screenshots and URL’s of the VirusTotal.com reports here. Also include screenshots of your other security software showing the “false positive”.

 

Our teams will investigate the issue and work with security software vendors to get those corrected.