Version 14.0.3 - continually locking up

[Cnthetford]

I am finding that if I send a sequence of verse references (one at a time - I type in a reference, then hit enter to navigate there) that every 2-6 times, the application will lock up and I will have to shut down and re-start through task manager.   If I use the new navigation pane instead, I do not have this problem, but that is much slower to use.  When Accordance is not responding, I also find that Microsoft word and some parts of Windows (like if I alt-tab between applications) will lock up as well.

 

Is anyone else having this problem?

Edited December 31, 2022 by Cnthetford

[Misulejoha]

11 hours ago, Cnthetford said:

I am finding that if I send a sequence of verse references (one at a time - I type in a reference, then hit enter to navigate there) that every 2-6 times, the application will lock up and I will have to shut down and re-start through task manager.   If I use the new navigation pane instead, I do not have this problem, but that is much slower to use.  When Accordance is not responding, I also find that Microsoft word and some parts of Windows (like if I alt-tab between applications) will lock up as well.

 

Is anyone else having this problem?

 

@Cnthetford Hmm... I am using Windows 11 with the latest version of Accordance 14 and could not duplicate your issue following the steps you described in your post.  What version of Accordance are you using?

[Erhard]

I tried it on my Win 10 machine and have not issues.

@Misulejoha he must be using V14 because he said he is using the new navigation pane.

Personally, I prefer the new navigation method to typing since I prefer using the mouse to typing if possible.

[Cnthetford]

I am using 14.0.3 (Dec 2022) version on Windows 11 Pro.  It is really bad.  I can't go more than about 10 minutes at a time without crashing or locking up.

[Silas Marrs]

@CnthetfordIf you look in your Documents folder, there should be an "Accordance Logs" folder next to the "Accordance Files" folder.  This is where crash logs are stored on Windows, and pasting the contents of the most recent one as a reply here on the forum might help me look into the issue.  Of course, if it's all freezes where you've had to force quit, that won't generate a log.

[Cnthetford]

Ok.. I've been getting lockups instead of crashes the last couple of days, but I entered "Lev 16" into the search bar and got the following crash dump.  My system memory is at 50% and the only other programs running are Word and Acrobat reader.  This has never happened using the navigation pane.

 

Accordance Crash Log
Crashed at: 14:21:8:990 On: 7 of Jan, 2023  Central Standard Time

Accordance 14.0.3 (14.0.3.0)
Windows 10 (10.0.22621)
RAM: 7667MB free of 16334MB total
Disc: 556GB free of 931GB total

Message: Out of memory
Address:   $004125B1

Backtrace: 
  $004125B1
  $004128ED
  $0048B56D
  $007044B9
  $0084E0F2
  $009E95D3
  $00A3790C
  $0090694C
  $00906791
  $00908FC9
  $004E2E5B
  $00909498
  $004E2FC0
  $008F994C
  $007AD155
  $007ACE6C
  $007ACAC6

[Cnthetford]

Here is another crash log with a different message.  I was entering "1kings 6:1" in the search bar:

 

Accordance Crash Log
Crashed at: 15:18:51:961 On: 11 of Jan, 2023  Central Standard Time

Accordance 14.0.3 (14.0.3.0)
Windows 10 (10.0.22621)
RAM: 7658MB free of 16334MB total
Disc: 554GB free of 931GB total

Message: Range check error
Address:   $0044CB21

Backtrace: 
  $0044CB21
  $0084DD2A
  $0090696D
  $00906791
  $00908FC9
  $004E2E5B
  $00909498
  $004E2FC0
  $008F994C
  $007AD155
  $007ACE6C
  $007ACAC6
  $007AADCB
  $004E4BC0
  $004FCF9A
  $004ED19F
  $00952BCE

[bgaffney]

Is there any solution to this? I have the same problem with 14.0.4 on Windows 11. It locks up when typing in a verse like described above and I also have to use task manager to kill Accordance. If I leave it hunk for a while, it will eventually start effecting the performance of other applications like my we browser. This doesn't happen every time but it happens enough that it is very frustrating. I haven't seen any crash logs.

[bgaffney]

I just got a crash log this time when I restarted it:

 

A c c o r d a n c e   C r a s h   L o g 
 
 C r a s h e d   a t :   1 4 : 4 7 : 4 4 : 9 8 5   O n :   8   o f   S e p ,   2 0 2 3     M o u n t a i n   D a y l i g h t   T i m e 
 
 
 
 A c c o r d a n c e   1 4 . 0 . 4   ( 1 4 . 0 . 4 . 0 ) 
 
 W i n d o w s   1 0   ( 1 0 . 0 . 2 2 6 2 1 ) 
 
 R A M :   6 3 2 1 M B   f r e e   o f   1 6 3 1 5 M B   t o t a l 
 
 D i s c :   1 2 7 4 G B   f r e e   o f   1 8 6 0 G B   t o t a l 
 
 
 
 
 
 M e s s a g e :   O u t   o f   m e m o r y 
 
 A d d r e s s :       $ 0 0 4 1 2 5 B 1 
 
 
 
 B a c k t r a c e :   
 
     $ 0 0 4 1 2 5 B 1 
 
     $ 0 0 4 1 2 8 E D 
 
     $ 0 0 4 8 B 5 C D 
 
     $ 0 0 7 0 4 C 3 E 
 
     $ 0 0 8 4 E 2 F 7 
 
     $ 0 0 9 0 7 0 E D 
 
     $ 0 0 9 0 6 F 1 1 
 
     $ 0 0 9 0 9 7 4 9 
 
     $ 0 0 4 E 2 E B B 
 
     $ 0 0 9 0 9 C 1 8 
 
     $ 0 0 4 E 3 0 2 0 
 
     $ 0 0 8 F A 0 C C 
 
     $ 0 0 7 A D 6 4 5 
 
     $ 0 0 7 A D 3 5 C 
 
     $ 0 0 7 A C F B 6 
 
     $ 0 0 7 A B 2 B B 
 
     $ 0 0 4 E 4 C 2 0 
     

[Dr. Nathan Parker]

Please update and re-test on 14.0.7. That is our latest version. If you continue to have issues, please email Tech Support.

[robrecht]

@Nathan Parker