rcdeacon Posted May 24, 2022 Share Posted May 24, 2022 I tried to report a correction. I highlighted the text in question, clicked on "report a correction" Accordance opened my browser, opened my usual opening pages but DID NOT take me to the place to report a correction. 1 Peter 2:6 in the CSB (17) S contains an Old Testament quote that is NOT tagged. It IS tagged in the NKJVS and the ESVS but NOT in the CSB (17)S! Bob Link to comment Share on other sites More sharing options...
ukfraser Posted May 24, 2022 Share Posted May 24, 2022 Bob, i had an issue some time ago and so just used to copy and paste the error including the full resource reference into a new email in my normal email app and then send directly to corrections@accordancebible.com. they seemed to get them as i got the usual acknowledgement. Link to comment Share on other sites More sharing options...
rcdeacon Posted May 24, 2022 Author Share Posted May 24, 2022 Thank you, I will give that a try. Bob Link to comment Share on other sites More sharing options...
rcdeacon Posted May 24, 2022 Author Share Posted May 24, 2022 UKFRASER, I did send the email as you suggested and receipt was acknowledged by the Accordance people. Thank you for your help, it is appreciated! Bob 2 Link to comment Share on other sites More sharing options...
dlrude Posted December 9, 2022 Share Posted December 9, 2022 I have been also been reporting corrections by email because the built in method does not work for me either since 2014. I noticed a new item that should be corrected a few days ago and became curious about previous but different corrections that I submitted by email. So I looked them up. Well I suspect that I have been wasting my time submitting them. I checked a few that I sent in abut a year ago and the errors still exist. The errors that I described were merely hyper link errors that likely exist with the Accordance domain only. Dave Link to comment Share on other sites More sharing options...
Mark Allison Posted December 9, 2022 Share Posted December 9, 2022 (edited) Accordance collects error correction reports but doesn't act on them unless 1) a title reaches a critical mass in the number of reports, or 2) a critical error needs immediate attention. Missing verse hyperlinks are not considered critical errors, so they take a back seat to almost everything else. Edited December 9, 2022 by Mark Allison 1 Link to comment Share on other sites More sharing options...
dlrude Posted December 9, 2022 Share Posted December 9, 2022 Thanks Mark! There is an irony here. 🙂 When introduced to Accordance my friends are very impressed and encouraged by the feature of mouse over highlighted hyperlinks and reading the reference in the instant message. They are not all academics/scholars but all like that feature and of course move on to appreciate other features as well. Seems ironic to me that te hypertext feature is lowest on (if on at all) the corrections priority list. 🙂 Link to comment Share on other sites More sharing options...
Mark Allison Posted December 9, 2022 Share Posted December 9, 2022 (edited) On 12/9/2022 at 7:58 AM, dlrude said: Seems ironic to me that te hypertext feature is lowest on (if on at all) the corrections priority list. 🙂 It's not that creating active verse hyperlinks is unimportant. It's just that they're not as critical as things like errors in the text and missing text. Edited December 11, 2022 by Mark Allison 1 Link to comment Share on other sites More sharing options...
simonau Posted December 10, 2022 Share Posted December 10, 2022 I reported a missing text in a bible and attached a screenshot 2 years ago. As of today it is still not yet fixed. I just wondering how difficult to make a correction. 😞 Link to comment Share on other sites More sharing options...
dlrude Posted December 10, 2022 Share Posted December 10, 2022 25 minutes ago, simonau said: I reported a missing text in a bible and attached a screenshot 2 years ago. As of today it is still not yet fixed. I just wondering how difficult to make a correction. 😞 Wow, apparently it is quite difficult! 🙂 I have found all of the folks that I have encountered at Accordance to be outstanding. So I suspect that they have serious methodology issue here. Dave Link to comment Share on other sites More sharing options...
Lawrence Posted December 10, 2022 Share Posted December 10, 2022 Accordance might do some work to make sure the purported correction is legitimate, but there may be significant delays involved in getting the publisher to make the changes since Accordance is only a reseller. Link to comment Share on other sites More sharing options...
dlrude Posted December 10, 2022 Share Posted December 10, 2022 5 hours ago, Lawrence said: Accordance might do some work to make sure the purported correction is legitimate, but there may be significant delays involved in getting the publisher to make the changes since Accordance is only a reseller. Mine have not been that complex but rather they were merely Accordance's own hypertext errors. 1 Link to comment Share on other sites More sharing options...
Mark Allison Posted December 11, 2022 Share Posted December 11, 2022 On 12/9/2022 at 8:04 PM, simonau said: I reported a missing text in a bible and attached a screenshot 2 years ago. As of today it is still not yet fixed. I just wondering how difficult to make a correction. 😞 Do you mind posting that info here? Something as serious as that would normally have been corrected right away. Link to comment Share on other sites More sharing options...
dlrude Posted December 11, 2022 Share Posted December 11, 2022 Are any Accordance employees reading this thread? They are the final artbiters and if they are not following this thread then all of this it moot. Let's face it the errors we are griping about have already been sent in thru the established methodology. It is the methodology that is in question. I think we need an audience with the current corrections staff. Dave Link to comment Share on other sites More sharing options...
ScottDF Posted December 11, 2022 Share Posted December 11, 2022 32 minutes ago, dlrude said: Are any Accordance employees reading this thread? They are the final artbiters and if they are not following this thread then all of this it moot. Let's face it the errors we are griping about have already been sent in thru the established methodology. It is the methodology that is in question. I think we need an audience with the current corrections staff. Dave Accordance handles corrections and other support items directly, not through the forums. When a significant correction is not handled within a short time frame a follow-up to the direct channel is the method that gets the most certain response. Phone calls or emails to support get prompt attention. These forums are mostly for users. Some of this is covered in the Guidelines section of the forum. Link to comment Share on other sites More sharing options...
dlrude Posted December 11, 2022 Share Posted December 11, 2022 Thanks Scott!! I will call them next week. Dave Link to comment Share on other sites More sharing options...
Kristin Posted December 12, 2022 Share Posted December 12, 2022 On 12/9/2022 at 5:14 AM, Mark Allison said: Accordance collects error correction reports but doesn't act on them unless 1) a title reaches a critical mass in the number of reports, or 2) a critical error needs immediate attention. Hi @Mark Allison, I was reading on another thread about how you don't think they will create a Linux version because of a man-power issue, and it reminded me of this statement I copied above. My impression, which may be wrong, just my impression, is that since v.13 the company has a "focus" of features, as opposed to a focus of stability. To be honest, I had pre-ordered v.14 specifically since I thought the highlight issue would be addressed as I thought that v.14 was fixing the issues v.13 had created .(I did not have highlight issues in v.12). But ever since the release of 14, the forum is filled of 95% bug problems. It appears that the focus is features at the expense of stability at times. Do you feel like this impression is valid, or do you think this is not an accurate assessment? I would also like to mention I am not saying ANY of this to be harsh or anything, I am just trying to get a handle of what is going on and would be interested if you have any thoughts. Kristin 1 Link to comment Share on other sites More sharing options...
Mark Allison Posted December 14, 2022 Share Posted December 14, 2022 @Kristin I don't work for Accordance anymore, and can't evaluate their intentions for releases. Wish I could be more help! 1 Link to comment Share on other sites More sharing options...
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