bpribbenow Posted April 8, 2022 Share Posted April 8, 2022 The past couple weeks I have been getting the following error as my application application tries to auto-save: I/O Error #0 There's more in the warning window..but, of course, I can't get it to reproduce the problem now! Sometimes the error window allows me to close it (by hitting OK) and other times the app crashes. Is this a new problem? an install problem? Link to comment Share on other sites More sharing options...
Daniel L Posted April 10, 2022 Share Posted April 10, 2022 This problem is not uncommon. Try the advice here: 1 Link to comment Share on other sites More sharing options...
Billy32792 Posted April 11, 2022 Share Posted April 11, 2022 That path was for Windows. If you are on a Mac the path would be: Go/Home/Library/com.OakTree.Accordance/Autosaved Sessions. if needed you can contact us directly at: techsupport@accordancebible.com Thanks. Link to comment Share on other sites More sharing options...
pder3571 Posted April 13, 2022 Share Posted April 13, 2022 I've recently started to experience the same issue. I followed Daniel L's instruction, but cannot find the Autosaved Session folder. Please advise. Thank you. Link to comment Share on other sites More sharing options...
Billy32792 Posted April 13, 2022 Share Posted April 13, 2022 The path for Windows is: C:\Users\[username]\AppData\Local\Accordance\Caches\Autosaved Sessions AppData is a hidden folder. To show hidden folders on Windows 10: File Explorer > View > Check Hidden Items. The path for Mac is: Go/Home/Library/com.OakTree.Accordance/Autosaved Sessions (If your Home library is hidden, you have to press your option key while you have the ‘Go’ menu open in order to see the hidden ‘Library’ underneath 'Home’ in the ‘Go’ drop down menu). You can also contact us directly for assistance at: techsupport@accordancebible.com 1 Link to comment Share on other sites More sharing options...
pder3571 Posted April 14, 2022 Share Posted April 14, 2022 Got it. Thanks Billy! Link to comment Share on other sites More sharing options...
pder3571 Posted April 14, 2022 Share Posted April 14, 2022 Okay, no sooner did I do as recommended, and gave kudos for helping me find the folder to delete its contents, that the following popped up on my screen again. Now what do I do? Link to comment Share on other sites More sharing options...
pder3571 Posted April 14, 2022 Share Posted April 14, 2022 (edited) And now, after the message appeared two more times on my screen, which I clicked "OK" to move on, Accordance has crashed altogether. Edited April 14, 2022 by pder3571 Link to comment Share on other sites More sharing options...
Fabian Posted April 17, 2022 Share Posted April 17, 2022 On 4/14/2022 at 8:54 PM, pder3571 said: And now, after the message appeared two more times on my screen, which I clicked "OK" to move on, Accordance has crashed altogether. Did you get crash logs? If yes, I guess the developers would love to check them. Can you post them here? Link to comment Share on other sites More sharing options...
pder3571 Posted April 18, 2022 Share Posted April 18, 2022 On 4/17/2022 at 1:07 AM, Fabian said: Did you get crash logs? If yes, I guess the developers would love to check them. Can you post them here? I would be glad to post them here, if I knew where they were. Can you help me locate them? Link to comment Share on other sites More sharing options...
Fabian Posted April 18, 2022 Share Posted April 18, 2022 Was the crash on Windows or Mac? On Win I cannot help. But @Billy32792 can for sure. Link to comment Share on other sites More sharing options...
pder3571 Posted April 18, 2022 Share Posted April 18, 2022 2 minutes ago, Fabian said: Was the crash on Windows or Mac? On Win I cannot help. But @Billy32792 can for sure. It was Windows. Link to comment Share on other sites More sharing options...
pder3571 Posted April 18, 2022 Share Posted April 18, 2022 Just now received this message. Link to comment Share on other sites More sharing options...
pder3571 Posted April 18, 2022 Share Posted April 18, 2022 On 4/17/2022 at 1:07 AM, Fabian said: Did you get crash logs? If yes, I guess the developers would love to check them. Can you post them here? Okay, I think I've found the last crash log recording for 4-4-22. It is posted below. 1 Link to comment Share on other sites More sharing options...
Fabian Posted April 18, 2022 Share Posted April 18, 2022 Great. AFAIK the developers would love to have a copy paste version, so they can paste it in their application. With an image they have to type it. Link to comment Share on other sites More sharing options...
Tech Support Posted April 18, 2022 Share Posted April 18, 2022 pder3571, Have you restarted your computer yet? Write to techsupport@accordancebible.com if you need further help. Link to comment Share on other sites More sharing options...
Daniel L Posted April 19, 2022 Share Posted April 19, 2022 When Accordance crashes, there are occasions when you must choose not to restore the session that was in use. Apparently, the session itself can be corrupted, which perpetuates the current round of I/O errors and crashes. (seen on Windows) 1 Link to comment Share on other sites More sharing options...
pder3571 Posted April 19, 2022 Share Posted April 19, 2022 20 hours ago, Tech Support said: pder3571, Have you restarted your computer yet? Write to techsupport@accordancebible.com if you need further help. Yes. I shut it down every evening when I'm done using it. It never remains on overnight. Link to comment Share on other sites More sharing options...
pder3571 Posted April 19, 2022 Share Posted April 19, 2022 7 hours ago, Daniel L said: When Accordance crashes, there are occasions when you must choose not to restore the session that was in use. Apparently, the session itself can be corrupted, which perpetuates the current round of I/O errors and crashes. (seen on Windows) Okay. So, what can I do to correct the corruption? Link to comment Share on other sites More sharing options...
Billy32792 Posted April 19, 2022 Share Posted April 19, 2022 You usually cannot 'correct the corruption' but instead you would need to rebuild the session in a new workspace. Taking a screen shot of the current corrupted session will allow you to use the screen shot as a guide to rebuild it. If you have already deleted the contents of the Autosaved sessions folder and it didn't help, you may want to try removing your General Settings in Safe Mode. In order to open Accordance Safe Mode on a Windows computer, press and hold your ‘alt’ key ‘immediately after’ you click on the icon to open Accordance. Please select ‘Remove General Settings’ and then relaunch Accordance. This will reset some of your personal preferences and you will need to put in your name and account information again, but this is normal. If this doesn't help, we should probably arrange a time for one of us to screen share with you to try to figure out what is going on. Normally removing the Autosaved session folder contents corrects this issue. If needed you can contact us directly at: techsupport@accordancebible.com Link to comment Share on other sites More sharing options...
Daniel L Posted April 20, 2022 Share Posted April 20, 2022 I may not have been precise enough. Accordance keeps a cache of snapshots of your current session. On Windows, you can see them in C:\Users\[user]\AppData\Local\Accordance\Caches\Autosaved Sessions In my experience, it seems that clicking the button to not restore your most recent session simply picks an earlier recent snapshot, not the very latest. This always breaks me out of the loop. I have never used Accordance's Safe Mode. Link to comment Share on other sites More sharing options...
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