mhanel Posted December 3, 2021 Share Posted December 3, 2021 When selecting Check for Content Updates, the box sometimes freezes and crashes and sometimes no updates show. For this particular crash, I then clicked the Easy Install tab, which populated my installed purchases and then clicked the Updates tab again and that is what caused the program to crash. Upon restart I was asked if I wanted to restore from the crashed instance and now the Updates window is fully populated with content updates. Then I close Accordance, reopen it and Updates procedure works normally with no crashes. This Update-related crash has happened frequently. ==== Accordance Crash Log Crashed at: 13:22:13:961 On: 3 of Dec, 2021 Eastern Standard Time Accordance 13.3.2 (13.3.2.0) Windows 10 (10.0.19043) RAM: 25048MB free of 32693MB total Disc: 336GB free of 931GB total Message: Access violation Address: $00000000 Backtrace: $00000000 $009FF93C $005D8301 $004DE55C $0059D25C $0057C1BC $0057D296 $005808DD $00582FCB $75A131DB $75A0A17A $75A09559 $75A07B9F $6DB59887 $6DB48D4B $6DB1EB3F $6DB8245A 1 Link to comment Share on other sites More sharing options...
Billy32792 Posted December 3, 2021 Share Posted December 3, 2021 Hi, Thanks for bringing this to our attention. I hadn't really heard of this so I tried it myself and sure enough it happened exactly as you said. I will file a report with the programming team, but the difficult part is that I tried repeatedly to reproduce it again, but I could not. That makes it 'intermittent' and really hard to track down. We need to learn what conditions precede this crash so that we can reproduce it on demand. Thanks again. 1 Link to comment Share on other sites More sharing options...
Erhard Posted December 4, 2021 Share Posted December 4, 2021 I have had it crash as well. The other thing that I find is that when it shows that it is about 80% done on the bar for installing that it freezes there. Then you have to shut Accordance down and the new resource is installed when you start it back up 3 Link to comment Share on other sites More sharing options...
mhanel Posted December 7, 2021 Author Share Posted December 7, 2021 (edited) On 12/3/2021 at 2:00 PM, Billy32792 said: Hi, Thanks for bringing this to our attention. I hadn't really heard of this so I tried it myself and sure enough it happened exactly as you said. I will file a report with the programming team, but the difficult part is that I tried repeatedly to reproduce it again, but I could not. That makes it 'intermittent' and really hard to track down. We need to learn what conditions precede this crash so that we can reproduce it on demand. Thanks again. There's a bug there of some sort because this happens frequently, but try as hard as I can, I can't get it to work every time. Usually after crashing and restarting, it's resolved. So something might be getting cleared out when the crash restart process happens that unsticks whatever it is that gets stuck. This morning, I tried it again, and same thing. When I do check for updates, the Check for Updates box comes up, but it's blank inside. No modules listed for update. No spinning mouse. It's just sort of a dead box. I click over to Easy Install on that box and it brings up the Load Purchases and all is fine. Now I click back to the Updates side and crash. Now I restart and check for updates again and boom everything works like it should. Edited December 7, 2021 by mhanel 1 Link to comment Share on other sites More sharing options...
Billy32792 Posted December 8, 2021 Share Posted December 8, 2021 Yes, you are right and we understand because it happened to us as well. I have filed the report already. The programming team will look into it and hopefully this intermittent issue will happen when they test it. I did send your crash log as well as mine. Hopefully they will get this corrected soon. Thanks. 2 1 Link to comment Share on other sites More sharing options...
Michael Musgrove Posted February 4, 2022 Share Posted February 4, 2022 I've had this happen at times. I notice this most often if I have installed a content update and then mess with the dialog box. This was my specific situation: 1) It seems I previously deleted my accordance interactive atlas files, so it had to redownload them. 2) It downloaded them, accordance let me know the folder didn't exist, and continued with installation after I clicked "ok". 3) I tried to exit out of the easy install dialog box, but it would not exit; therefore, 4) I clicked on the "updates" tab and it crashed. No, my files did not fully install, so I have restarted the process. Here's the generated log file data (virtually identical to the OP's): Quote Accordance Crash Log Crashed at: 21:53:3:740 On: 3 of Feb, 2022 Central Standard Time Accordance 13.3.2 (13.3.2.0) Windows 10 (10.0.19043) RAM: 11514MB free of 16366MB total Disc: 27GB free of 118GB total Message: Access violation Address: $00000000 Backtrace: $00000000 $009FF93C $005D8301 $004DE55C $0059D25C $0057C1BC $0057D296 $005808DD $00582FCB $7533339B $7532A33A $75329709 $75327D4F $70A39887 $70A28D4B $709FEB3F $70A6245A 1 Link to comment Share on other sites More sharing options...
gpront Posted April 1, 2022 Share Posted April 1, 2022 I'm not sure if this is related, but as a retired programmer, I suspect it may be: When I invoke Easy Install and click "Download All", in Windows, the resulting dialog box freezes and becomes essentially "modal" (which will mean something to your programmers). I haven't tested it extensively to see what else might be locked out by the modality, but I can't close the box or access other Accordance panes, or exit the program without using Task Manager. This seems to happen to me only if there is an open browser window in Accordance. I don't know if the browser has to be the active pane or not, but I CAN still close the browser, and that seems to free the dialog box. 2 Link to comment Share on other sites More sharing options...
nick.try Posted April 11, 2022 Share Posted April 11, 2022 I too experience this issue on two Windows 10 Pro workstations. 1 Link to comment Share on other sites More sharing options...
dandennison Posted April 12, 2022 Share Posted April 12, 2022 I had the same thing happen. After I finally got everything installed, clicked over to the Updates tab and then this: Accordance Crash Log Crashed at: 18:53:22:325 On: 11 of Apr, 2022 Pacific Daylight Time Accordance 13.3.2 (13.3.2.0) Windows 10 (10.0.22000) RAM: 22712MB free of 32552MB total Disc: 1659GB free of 1862GB total Message: Access violation Address: $0000C1D0 Backtrace: $0000C1D0 $009FF93C $005D8301 $004DE55C $0059D25C $0057C1BC $0057D296 $005808DD $00582FCB $76877CE2 $7685719A $768568A2 $7687E21C $76855CE6 $6BFDB36F $6BFE915B $6BFAB74A 2 Link to comment Share on other sites More sharing options...
dandennison Posted April 12, 2022 Share Posted April 12, 2022 Inferring from the 2 backtraces in this thread, whatever is at $009FF93C or perhaps even $005D8301 (assuming $009FF93C is in a 3rd party library) is likely code to have a look at. @Silas Marrs @Mike Garrity 2 Link to comment Share on other sites More sharing options...
Fabian Posted April 12, 2022 Share Posted April 12, 2022 I had today also a crash by check updating modules. Link to comment Share on other sites More sharing options...
Ryan Gustason Posted April 20, 2022 Share Posted April 20, 2022 Getting this too. Accordance Crash Log Crashed at: 15:30:11:881 On: 20 of Apr, 2022 Central Daylight Time Accordance 13.3.2 (13.3.2.0) Windows 10 (10.0.22000) RAM: 9806MB free of 16151MB total Disc: 25GB free of 118GB total Message: Access violation Address: $00A00548 Backtrace: $00A00548 $009FF93C $005D8301 $004DE55C $0059D25C $0057C1BC $0057D296 $005808DD $00582FCB $768C7CE2 $768A719A $768A68A2 $768CE21C $768A5CE6 $734BB36F $734C915B $7348B74A 1 Link to comment Share on other sites More sharing options...
ksrobichaux Posted May 28, 2022 Share Posted May 28, 2022 May I join the choir? Same song and tune on Windows 11. I'm glad the programmers are onto it. Thanks! Accordance_2022_05_28 14_52_33.txt 1 Link to comment Share on other sites More sharing options...
Erhard Posted May 31, 2022 Share Posted May 31, 2022 I just installed the 13.3.3 update and the updating still causes a crash, so I guess they are still trying to find the bug and squash it Link to comment Share on other sites More sharing options...
Billy32792 Posted August 16, 2022 Share Posted August 16, 2022 We have had some success removing the General Settings to correct this on some Windows PCs. Accordance Safe Mode will allow you to easily remove or disable User Content, Settings, Connectivity and do Clean up for troubleshooting purposes. In order to open Accordance Safe Mode on a Windows computer, press and hold your ‘alt’ key ‘immediately after’ you click on the icon to open Accordance. Please select ‘Remove General Settings’ and then relaunch Accordance. This will reset some of your personal preferences and you will need to put in your name and account information again, but this is normal. Hopefully this will help. Link to comment Share on other sites More sharing options...
mhanel Posted August 16, 2022 Author Share Posted August 16, 2022 47 minutes ago, Billy32792 said: Please select ‘Remove General Settings’ and then relaunch Accordance. This will reset some of your personal preferences and you will need to put in your name and account information again, but this is normal. Hopefully this will help. How many personal preferences get reset? Is there a list of what is lost so that it can be restored? 1 Link to comment Share on other sites More sharing options...
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