Michael J. Bolesta Posted November 16, 2021 Share Posted November 16, 2021 When using one click to amplify, the verse display is gibberish. Here is an example: Accordance for Mac 13.3.2, [Mac OS 11.6.1 Mid 2013 11 inch MacBook Air] Link to comment Share on other sites More sharing options...
Billy32792 Posted November 17, 2021 Share Posted November 17, 2021 Hi Michael, We were unable to reproduce this. Please try quitting Accordance and opening the Accordance Safe Mode trouble shooting window. In order to open Accordance Safe Mode on a Mac computer press your ‘option’ key as you open Accordance. Please select ‘Remove startup session’, ‘Clear Library Cache’ and ‘Clear Research Cache’ and then launch Accordance. Let us know if this doesn't help. You can contact us directly at: techsupport@accordancebible.com for a faster response. Thanks. 1 Link to comment Share on other sites More sharing options...
Fabian Posted November 17, 2021 Share Posted November 17, 2021 I had this rarely too. The steps Billy describes solved it always. 1 Link to comment Share on other sites More sharing options...
Michael J. Bolesta Posted November 17, 2021 Author Share Posted November 17, 2021 2 hours ago, Billy32792 said: Hi Michael, We were unable to reproduce this. Please try quitting Accordance and opening the Accordance Safe Mode trouble shooting window. In order to open Accordance Safe Mode on a Mac computer press your ‘option’ key as you open Accordance. Please select ‘Remove startup session’, ‘Clear Library Cache’ and ‘Clear Research Cache’ and then launch Accordance. Let us know if this doesn't help. You can contact us directly at: techsupport@accordancebible.com for a faster response. Thanks. Billy Unhappily this did not resolve the issue. I also tried Clean up installed fonts. The problem persists. I will contact tech support as suggested. Michael Link to comment Share on other sites More sharing options...
Billy32792 Posted November 17, 2021 Share Posted November 17, 2021 Hi Michael, We have answered your email to tech support and we hope to hear from you soon. Thanks. 1 Link to comment Share on other sites More sharing options...
Michael J. Bolesta Posted November 18, 2021 Author Share Posted November 18, 2021 Billy Thank you very much for your help today. You are a testimony to the diligence, dedication, and patience of Accordance staff. Clearly it is a ministry for you. The LORD bless you and keep you. Michael Link to comment Share on other sites More sharing options...
Michael J. Bolesta Posted November 18, 2021 Author Share Posted November 18, 2021 (edited) Billy Unhappily the problem has recurred. ☹️ I sent email to tech support with images. Again, the problem is both Greek and Hebrew verse lookup with Live Click. Michael Edited November 18, 2021 by Michael J. Bolesta Link to comment Share on other sites More sharing options...
Billy32792 Posted November 22, 2021 Share Posted November 22, 2021 So this turned out to be the 'Text Display' Accordance Preferences file becoming corrupted after setting a Set Default Display preference from inside of the library window. This is a bug and we will report it to the programming team. Thanks for your patience Michael while we worked through this. Link to comment Share on other sites More sharing options...
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