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one click yields gibberish instead of Hebrew


Michael J. Bolesta
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When using one click to amplify, the verse display is gibberish. Here is an example:

 

gibberish.thumb.png.95bafb41ccbb9dd1ce0ed29d8a8952dd.png

 

Accordance for Mac 13.3.2, [Mac OS 11.6.1 Mid 2013 11 inch MacBook Air]

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Hi Michael,

 

We were unable to reproduce this. Please try quitting Accordance and opening the Accordance Safe Mode trouble shooting window.

 

In order to open Accordance Safe Mode on a Mac computer press your ‘option’ key as you open Accordance.

 

Please select ‘Remove startup session’, ‘Clear Library Cache’ and ‘Clear Research Cache’ and then launch Accordance.

 

Let us know if this doesn't help. You can contact us directly at: techsupport@accordancebible.com for a faster response.

 

Thanks.

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2 hours ago, Billy32792 said:

Hi Michael,

 

We were unable to reproduce this. Please try quitting Accordance and opening the Accordance Safe Mode trouble shooting window.

 

In order to open Accordance Safe Mode on a Mac computer press your ‘option’ key as you open Accordance.

 

Please select ‘Remove startup session’, ‘Clear Library Cache’ and ‘Clear Research Cache’ and then launch Accordance.

 

Let us know if this doesn't help. You can contact us directly at: techsupport@accordancebible.com for a faster response.

 

Thanks.

Billy

 

Unhappily this did not resolve the issue. I also tried Clean up installed fonts. The problem persists.

 

I will contact tech support as suggested.

 

Michael

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Hi Michael,

 

We have answered your email to tech support and we hope to hear from you soon.

 

Thanks.

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Billy

 

Thank you very much for your help today. You are a testimony to the diligence, dedication, and patience of Accordance staff. Clearly it is a ministry for you. The LORD bless you and keep you.

 

Michael

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Billy

 

Unhappily the problem has recurred. ☹️

 

I sent email to tech support with images. Again, the problem is both Greek and Hebrew verse lookup with Live Click.

 

Michael

Edited by Michael J. Bolesta
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So this turned out to be the 'Text Display' Accordance Preferences file becoming corrupted after setting a Set Default Display preference from inside of the library window. This is a bug and we will report it to the programming team.

 

Screen Shot 2021-11-22 at 12.52.45 PM.png

 

Thanks for your patience Michael while we worked through this.

 

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