Content Update Check Stuck in Middle

[Yuk Fai Lo]

Windows user here.

 

Restarting the app doesn't help.

 

Any suggestions?

 

Cheers.

 

[Billy32792]

Hi,

 

We were sorry to hear about the difficulty. Which operating system is on your computer? Which exact version of Accordance are you using?

 

Is there any security installed on your PC which could be preventing Accordance from contacting our servers?

 

You can contact us directly at techsupport@accordancebible.com if you would like.

 

Thanks.

[Yuk Fai Lo]

Hi there!

 

Am on Windows 11 and running Accordance 13.3.2 Lite.

 

Security software is the stock Microsoft one.

 

FWIW, pressing the "Stop" button cannot cancel the process, I have to use Task Manager to terminate the app.

 

Cheers.

Edited November 23, 2021 by Yuk Fai Lo

[Billy32792]

Accordance Safe Mode will allow you to easily remove or disable User Content, Settings, Connectivity and do Clean up for troubleshooting purposes.

 

 

In order to open Accordance Safe Mode on a Windows computer, press and hold your ‘alt’ key ‘immediately after’ you click on the icon to open Accordance.

 

Please select ‘Remove startup session’, ‘Clear Library Cache’, ‘Clear Research Cache’, ‘Clear cached downloads’ and then launch Accordance.

 

If this doesn’t correct the issue, you can go back into Accordance Safe Mode and select ‘Remove General Settings’ and then relaunch Accordance. This will reset some of your personal preferences and you will need to put in your name and account information again, but this is normal.

 

Let us know this doesn't help. You can contact us directly at: techsupport@accordancebible.com

 

Thanks.