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"Check for Updates" not working in Windows


Steve Westfall
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I use Accordance on MacOS Big Sur (11.6), Windows 10 Professional (64-bit), and iOS 14.8.  The last couple of times I've run Accordance in Windows, I've had a problem when trying to check for content updates.

 

After selecting "Utilities -> Check for Updates" from the menu, the "Check for Updates" window pops up and then nothing happens.  It just sits there.  After a couple minutes I click on the "X" at the top right of the window to close the "Check for Updates" window, but it doesn't close.  Windows Task Manager shows that Accordance Bible Software has two processes running.  In the "Check for Updates" window the "Free" and "Paid" buttons are active; clicking back and forth between them multiple times switches back and forth between the two options.  But Accordance is using 0% of cpu and network resources.

 

The only way I can dismiss the pop-up window is to use the "End Task" option in Windows Task Manager, which closes both the pop-up and the main Accordance application.

 

This happened both before and after updating Accordance to the latest version, 13.3.1.0.

 

I don't have this problem with the MacOS and iOS versions; only with the Windows version.

 

How do I fix this?  Do I need to do a complete uninstall/reinstall?

 

Thanks.

 

Steve Westfall

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Steve,

 

Are you by any chance using a VPN? If so turn it off and try again. Also, do you have security/filtering/cleaning software that may be affecting Accordance?

 

 

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  • 2 weeks later...

I had the same problem on my Surface Go today. App update worked, so did Easy Install for a recent purchase. But check for content updates got stuck with the progress bar in the middle, with no modules showing. I could only close the window and Acc itself with the Task Manager > End Task.

I tried to update several times after restarting Acc, Windows, etc. Nothing worked.

Something similar happened on my W10 desktop right after that. The check for content update window opened, but there wasn’t even a progress bar. I had to use Task Manager to close it and Acc. But content update worked after I restarted Accordance.

I don’t have time to help troubleshoot this right now, except to say that my answer to all the tech support questions is no. And, I’ve never had this problem before on either device.

I will just use Acc on my tablet the way it is for now.

Michel

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We can't reproduce this issue here in testing. Here are some things that you can try to see if it clears this issue up for you.

 

We've already covered VPNs and security software that have been known to cause these same issues in some instances.

 

It is possible that you may have a damaged installation. Did you by any chance use Google Chrome to download Accordance? Chrome is mistaking Accordance for malware on some computers and will cripple the download to various degrees and it will never work correctly. If you used Chrome, please throw that download away and get a new download and run it again using any other browser. Please restart your PC before running the new download to quit any background processes that may still be running (Task Manager alone can do this sometimes, but restarting the PC does it every time).

 

If you did not use Chrome, Accordance Safe Mode will allow you to easily remove or disable User Content, Settings, Connectivity and do Clean up for troubleshooting purposes. 

 

On a Windows PC, press and hold your ‘alt’ key ‘immediately after’ you click on the Accordance icon in order to open Accordance Safe Mode.

 

Please select ‘Remove startup session’, ‘Clear Library Cache’, ‘Clear Research Cache’, ‘Clear cached downloads’ and then launch Accordance.

 

If this doesn’t correct the issue, you can go back into Accordance Safe Mode and select ‘Remove General Settings’ and then relaunch Accordance. This will reset some of your personal preferences and you will need to put in your name and account information again, but this is normal.

 

Let us know if these steps do not help and we can escalate the trouble shooting.

 

Thanks.

 

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