rcdeacon Posted October 2, 2021 Share Posted October 2, 2021 (edited) Went to change highlighting style by choosing "define highlighting style". Got an instant crash. Accordance Crash Log Crashed at: 19:19:27:957 On: 2 of Oct, 2021 Eastern Daylight Time Accordance 13.3.1 (13.3.1.0) Windows 10 (10.0.22000) RAM: 3057MB free of 8108MB total Disc: 38GB free of 117GB total Message: Access violation Address: $00A0CFA6 Backtrace: $00A0CFA6 $005A5642 $005A6191 $005814D6 $005827EF $75668342 $756477EA $75646EF2 $7566E87C $75646336 $6CEB366F $6CE408B6 $6CDB4454 $6CDB44D9 $6CDB6654 $75668342 $756477EA Bob EDIT: It is repeatable! Clicked on highlighting icon on toolbar. Then clicked on "define highlight style". I chose the style I wanted to change and Accordance crashed. Edited October 2, 2021 by rcdeacon Link to comment Share on other sites More sharing options...
Curtis Greenwood Posted October 3, 2021 Share Posted October 3, 2021 Yea, I am getting an instant crash as well. Link to comment Share on other sites More sharing options...
mgvh Posted October 4, 2021 Share Posted October 4, 2021 There have been issues like this before. I have 13.3.1b2 beta, and there is no problem. Link to comment Share on other sites More sharing options...
rcdeacon Posted October 4, 2021 Author Share Posted October 4, 2021 I am on the new 13.3.1 release. Bob Link to comment Share on other sites More sharing options...
Billy32792 Posted October 4, 2021 Share Posted October 4, 2021 Thanks Bob, We can confirm this. We will report it to the programming team. We apologize for this inconvenience. 1 Link to comment Share on other sites More sharing options...
rcdeacon Posted October 4, 2021 Author Share Posted October 4, 2021 Thank you Billy. Bob Link to comment Share on other sites More sharing options...
mgvh Posted October 12, 2021 Share Posted October 12, 2021 I'm hoping the update gets released soon. I have a project I'm working on that is on hold until this gets fixed. Thanks! Link to comment Share on other sites More sharing options...
Billy32792 Posted October 12, 2021 Share Posted October 12, 2021 Is anyone still able to reproduce this crash? I know I have removed my Startup Session and probably my General Settings file as I tried to trouble shoot other issues and now I can no longer reproduce this crash. Any feedback would be appreciated. Thanks. Link to comment Share on other sites More sharing options...
Billy32792 Posted October 12, 2021 Share Posted October 12, 2021 The programming team already has this reported as 'fixed' for the next release. I am curious as to why mine is now fixed without the next release. 🤔 Link to comment Share on other sites More sharing options...
rcdeacon Posted October 13, 2021 Author Share Posted October 13, 2021 Billy, I’m not sure but mine works AFTER the update! Bob Link to comment Share on other sites More sharing options...
mgvh Posted October 13, 2021 Share Posted October 13, 2021 Using 13.3.1 on Win10. No app update available. Define Highlight style crashes the program every time. Link to comment Share on other sites More sharing options...
Billy32792 Posted October 14, 2021 Share Posted October 14, 2021 Hi Mark, Have you tried a new workspace yet? Have you tried the Accordance Safe Mode trouble shooting window yet? On a Windows PC, press and hold your ‘alt’ key ‘immediately after’ you click on the Accordance icon in order to open Accordance Safe Mode. Please select ‘Remove startup session’, ‘Clear Library Cache’, ‘Clear Research Cache’, ‘Clear cached downloads’ and then launch Accordance. If this doesn’t correct the issue, you can go back into Accordance Safe Mode and select ‘Remove General Settings’ and then relaunch Accordance. This will reset some of your personal preferences and you will need to put in your name and account information again, but this is normal. You may want to make a copy of your General.apref file before removing it, in case it doesn't work then you can put the previous one back in. On Windows you can find that one here: C:\Users\[username]\AppData\Local\Accordance\Accordance Preferences\General One of these steps must have inadvertently fixed this Highlights crash while I was trouble shooting some other issue. The Define Highlights Styles crash is just gone on my Windows computer now. 🤔 Link to comment Share on other sites More sharing options...
mgvh Posted October 15, 2021 Share Posted October 15, 2021 Thanks, @Billy32792. Clear the caches and starting w/ a fresh startup session did the trick! 1 Link to comment Share on other sites More sharing options...
Billy32792 Posted October 15, 2021 Share Posted October 15, 2021 That is great news Mark! Thanks for letting us know. 1 Link to comment Share on other sites More sharing options...
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