LordByron Posted August 12, 2021 Share Posted August 12, 2021 I am suddenly having a problem with adding lower level subtitles in User Tools. It used to work for me. Clicking in the margin gets me a "T". If I alt-click, I get a "1" sub-level. However nothing that I try to do can get me a "2" or greater subtitle. The cursor will show "+" and "-", but will not change the "T" to a "1" or a "1" to a "2", etc. I tried creating a new User Tool to test if I can make subtitles there, but it behaved exactly the same. Has anyone found a solution to this? 1 Link to comment Share on other sites More sharing options...
Tim Hall Posted August 13, 2021 Share Posted August 13, 2021 So, I ran into the same issue and realized that the way you do it is that you do not click to create the Title first but rather, option (alt for MS) right away and it gives you the next level down. 1 Link to comment Share on other sites More sharing options...
LordByron Posted August 13, 2021 Author Share Posted August 13, 2021 5 hours ago, Timothy Hall said: So, I ran into the same issue and realized that the way you do it is that you do not click to create the Title first but rather, option (alt for MS) right away and it gives you the next level down. Yes, that is exactly how it works for me, too. However I cannot get past sub-level 1. I can get a "T" or a "1" by click + alt like you said, but nothing deeper. How do you get a "2"? 1 Link to comment Share on other sites More sharing options...
Tim Hall Posted August 13, 2021 Share Posted August 13, 2021 I haven't needed to get past a 1 ... I tried this morning and like you, was unable to get past a 1. I wonder if if got broken in the latest update. 1 Link to comment Share on other sites More sharing options...
glassey Posted August 31, 2021 Share Posted August 31, 2021 On 8/12/2021 at 9:32 AM, LordByron said: I am suddenly having a problem with adding lower level subtitles in User Tools. It used to work for me. Clicking in the margin gets me a "T". If I alt-click, I get a "1" sub-level. However nothing that I try to do can get me a "2" or greater subtitle. The cursor will show "+" and "-", but will not change the "T" to a "1" or a "1" to a "2", etc. I tried creating a new User Tool to test if I can make subtitles there, but it behaved exactly the same. Has anyone found a solution to this? Alas not, but was going to report this (before finding this) as I've run into the same problem. 1 Link to comment Share on other sites More sharing options...
LordByron Posted September 23, 2021 Author Share Posted September 23, 2021 On 9/1/2021 at 1:39 AM, glassey said: Alas not, but was going to report this (before finding this) as I've run into the same problem. Well my hope is that if enough people report having this same problem, the Accordance team will start taking steps to solve it! 1 Link to comment Share on other sites More sharing options...
cralford Posted September 23, 2021 Share Posted September 23, 2021 Ran into this problem as well a month ago working on a project. The help file was clear except the process didn’t work. So +1 for getting it looked at. 1 Link to comment Share on other sites More sharing options...
Billy32792 Posted September 24, 2021 Share Posted September 24, 2021 Hi Everyone, Sorry to hear about this. and sorry for the delay in answering. This seemed to fall under the radar. Which Windows operating system and which version(s) of Accordance is this occurring in? We need this information in order to report it to the programming team. Thanks. Link to comment Share on other sites More sharing options...
LordByron Posted September 24, 2021 Author Share Posted September 24, 2021 1 hour ago, Billy32792 said: Hi Everyone, Sorry to hear about this. and sorry for the delay in answering. This seemed to fall under the radar. Which Windows operating system and which version(s) of Accordance is this occurring in? We need this information in order to report it to the programming team. Thanks. I'm using Windows 10 Home (Version 10.0.19042 Build 19042) on my laptop. My desktop also uses Windows 10 and has the same issue. I am using Accordance 13.3.0. Thank you for looking into this! 1 Link to comment Share on other sites More sharing options...
Tim Hall Posted September 24, 2021 Share Posted September 24, 2021 1 hour ago, Billy32792 said: Hi Everyone, Sorry to hear about this. and sorry for the delay in answering. This seemed to fall under the radar. Which Windows operating system and which version(s) of Accordance is this occurring in? We need this information in order to report it to the programming team. Thanks. Bill, It is not just a Windows issue. I am on MacOS BigSur and experiencing the same issue. 1 Link to comment Share on other sites More sharing options...
Billy32792 Posted September 24, 2021 Share Posted September 24, 2021 Aaahh! Thanks for the clarification! Link to comment Share on other sites More sharing options...
Billy32792 Posted September 24, 2021 Share Posted September 24, 2021 I will report this to the programming team. 2 1 Link to comment Share on other sites More sharing options...
LordByron Posted October 5, 2021 Author Share Posted October 5, 2021 On 9/24/2021 at 7:45 PM, Billy32792 said: I will report this to the programming team. Thank you! I just updated to 13.3.1, and I noticed the problem was mentioned in the update contents. I just tried to increase the sub levels, and IT WORKED! Thanks for listening. 👍😃 Also, thank you to the others who posted here and helped me make a little noise. Hope it is resolved for you as well. Fist-bumps all around! 👊 2 Link to comment Share on other sites More sharing options...
Billy32792 Posted October 6, 2021 Share Posted October 6, 2021 You are quite welcome! The programming team is working hard to get all of theses issues corrected. 👊 1 Link to comment Share on other sites More sharing options...
Tom Hogan Posted October 22, 2021 Share Posted October 22, 2021 I just updated to 13.3.1 on the Mac and I'm still experiencing the problem mentioned above. 1 Link to comment Share on other sites More sharing options...
LordByron Posted October 22, 2021 Author Share Posted October 22, 2021 6 hours ago, Thomas Hogan said: I just updated to 13.3.1 on the Mac and I'm still experiencing the problem mentioned above. Sorry to hear that! I just checked, and it is still working me for. I'm on a PC also with 13.3.1. Link to comment Share on other sites More sharing options...
Billy32792 Posted October 22, 2021 Share Posted October 22, 2021 Hi Thomas, Which operating system is on your Mac? Have you tried a new workspace or a new user tool yet? Please feel free to contact us directly at techsupport@accordancebible.com for assistance with this. Thanks. Link to comment Share on other sites More sharing options...
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