danielcutri Posted July 19, 2021 Share Posted July 19, 2021 After 13.2 update, crashes every 2 minutes. Do not update !!! 1 Link to comment Share on other sites More sharing options...
Fabian Posted July 19, 2021 Share Posted July 19, 2021 Do you have a crash log? 1 Link to comment Share on other sites More sharing options...
jfhultin Posted July 20, 2021 Share Posted July 20, 2021 Yeah, I updated to 13.2 today, and it's crashed a dozen times this afternoon. I don't think I've ever had a crash before today--not in years, certainly. What should we do? I don't actually know how to revert to the prior version now that I installed 13.2. Is there a guide for going back (until this gets resolved)? 1 Link to comment Share on other sites More sharing options...
Ken Simpson Posted July 20, 2021 Share Posted July 20, 2021 (edited) Please contact support either by phone on (407) 339-0266, live chat or email support@accordancebible.com. They work on US east coast time, and they will very likely have a resolution for you. I have experienced no crashes at all, and it seems that I haven’t seen a lot of reports come on the forums. the forums are not the best place for this sort of help. If you do need to downgrade, they will have the expertise and the links to help you. Edited July 20, 2021 by Ken Simpson 1 Link to comment Share on other sites More sharing options...
ChristianB Posted July 20, 2021 Share Posted July 20, 2021 Are you using a Mac with a M1 chip? Using it in Rosetta mode might help. Select the App hit cmd-i and check the box where it says "Open with Rosetta" or something similar. Link to comment Share on other sites More sharing options...
danielcutri Posted July 23, 2021 Author Share Posted July 23, 2021 On 7/19/2021 at 5:59 PM, Fabian said: Do you have a crash log? Yes, and I send it. Now with the update it seems to be fixed. But the iOS problems continues... Link to comment Share on other sites More sharing options...
danielcutri Posted July 23, 2021 Author Share Posted July 23, 2021 36 minutes ago, danielcutri said: Yes, and I send it. Now with the update it seems to be fixed. But the iOS problems continues... 2 crashes with 13.2.1 in two days... Accordance Crash Log 23/7/21 04:30:07 p. m. Accordance 13.2.1 (13.2.1) MacOS 10.13.6 "High Sierra" Message: Access violation Address: $0000000000000000 Backtrace: 0 ??? 0x0000000000000000 0x0 + 0 1 acord 0x000000010077f4af acord + 7505071 2 acord 0x0000000100784c4e acord + 7527502 3 CoreFoundation 0x00007fff385eb737 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 4 CoreFoundation 0x00007fff385eb65f __CFRunLoopDoObservers + 511 5 CoreFoundation 0x00007fff385ce128 __CFRunLoopRun + 1240 6 CoreFoundation 0x00007fff385cd9b7 CFRunLoopRunSpecific + 487 7 Foundation 0x00007fff3a6e4f26 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 277 8 acord 0x00000001000cba65 acord + 477797 9 CoreFoundation 0x00007fff385eb737 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 10 CoreFoundation 0x00007fff385eb65f __CFRunLoopDoObservers + 511 11 CoreFoundation 0x00007fff385ce128 __CFRunLoopRun + 1240 12 CoreFoundation 0x00007fff385cd9b7 CFRunLoopRunSpecific + 487 13 HIToolbox 0x00007fff378add96 RunCurrentEventLoopInMode + 286 14 HIToolbox 0x00007fff378ada0f ReceiveNextEventCommon + 366 15 HIToolbox 0x00007fff378ad884 _BlockUntilNextEventMatchingListInModeWithFilter + 64 16 AppKit 0x00007fff35b5ea73 _DPSNextEvent + 2085 Binaries: 0x0000000000057000 /Applications/Accordance.app/Contents/MacOS/acord 0x000000010112b000 /Applications/Accordance.app/Contents/Frameworks/SSZipArchive.framework/Versions/A/SSZipArchive 0x0000000101183000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle 0x000000010123f000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial Link to comment Share on other sites More sharing options...
danielcutri Posted July 26, 2021 Author Share Posted July 26, 2021 Still crashing !!! Very disappointed. Accordance Crash Log 26/7/21 10:41:46 a. m. Accordance 13.2.1 (13.2.1) MacOS 10.13.6 "High Sierra" Message: Access violation Address: $0000000000000000 Backtrace: 0 ??? 0x0000000000000000 0x0 + 0 1 acord 0x000000010d6bb4af acord + 7505071 2 acord 0x000000010d6c0c4e acord + 7527502 3 CoreFoundation 0x00007fff385eb737 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 4 CoreFoundation 0x00007fff385eb65f __CFRunLoopDoObservers + 511 5 CoreFoundation 0x00007fff385ce128 __CFRunLoopRun + 1240 6 CoreFoundation 0x00007fff385cd9b7 CFRunLoopRunSpecific + 487 7 Foundation 0x00007fff3a6e4f26 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 277 8 acord 0x000000010d007a65 acord + 477797 9 CoreFoundation 0x00007fff385eb737 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 10 CoreFoundation 0x00007fff385eb65f __CFRunLoopDoObservers + 511 11 CoreFoundation 0x00007fff385ce128 __CFRunLoopRun + 1240 12 CoreFoundation 0x00007fff385cd9b7 CFRunLoopRunSpecific + 487 13 HIToolbox 0x00007fff378add96 RunCurrentEventLoopInMode + 286 14 HIToolbox 0x00007fff378ada0f ReceiveNextEventCommon + 366 15 HIToolbox 0x00007fff378ad884 _BlockUntilNextEventMatchingListInModeWithFilter + 64 16 AppKit 0x00007fff35b5ea73 _DPSNextEvent + 2085 Binaries: 0x000000000cf93000 /Applications/Accordance.app/Contents/MacOS/acord 0x000000010e069000 /Applications/Accordance.app/Contents/Frameworks/SSZipArchive.framework/Versions/A/SSZipArchive 0x000000010e0c0000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle 0x000000010e179000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial Link to comment Share on other sites More sharing options...
ChristianB Posted July 26, 2021 Share Posted July 26, 2021 5 hours ago, danielcutri said: Still crashing !!! Very disappointed. Accordance Crash Log 26/7/21 10:41:46 a. m. Accordance 13.2.1 (13.2.1) MacOS 10.13.6 "High Sierra" Message: Access violation Address: $0000000000000000 Backtrace: 0 ??? 0x0000000000000000 0x0 + 0 1 acord 0x000000010d6bb4af acord + 7505071 2 acord 0x000000010d6c0c4e acord + 7527502 3 CoreFoundation 0x00007fff385eb737 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 4 CoreFoundation 0x00007fff385eb65f __CFRunLoopDoObservers + 511 5 CoreFoundation 0x00007fff385ce128 __CFRunLoopRun + 1240 6 CoreFoundation 0x00007fff385cd9b7 CFRunLoopRunSpecific + 487 7 Foundation 0x00007fff3a6e4f26 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 277 8 acord 0x000000010d007a65 acord + 477797 9 CoreFoundation 0x00007fff385eb737 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 10 CoreFoundation 0x00007fff385eb65f __CFRunLoopDoObservers + 511 11 CoreFoundation 0x00007fff385ce128 __CFRunLoopRun + 1240 12 CoreFoundation 0x00007fff385cd9b7 CFRunLoopRunSpecific + 487 13 HIToolbox 0x00007fff378add96 RunCurrentEventLoopInMode + 286 14 HIToolbox 0x00007fff378ada0f ReceiveNextEventCommon + 366 15 HIToolbox 0x00007fff378ad884 _BlockUntilNextEventMatchingListInModeWithFilter + 64 16 AppKit 0x00007fff35b5ea73 _DPSNextEvent + 2085 Binaries: 0x000000000cf93000 /Applications/Accordance.app/Contents/MacOS/acord 0x000000010e069000 /Applications/Accordance.app/Contents/Frameworks/SSZipArchive.framework/Versions/A/SSZipArchive 0x000000010e0c0000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle 0x000000010e179000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial I am sure they are working on a fix. Link to comment Share on other sites More sharing options...
William Schultz Posted July 27, 2021 Share Posted July 27, 2021 I'm having the same problems. Mac air M1 chip Big Sur 11.5 Link to comment Share on other sites More sharing options...
ajcoleman Posted August 2, 2021 Share Posted August 2, 2021 I am also experiencing crashes every time I try to use Instant Details. As far as I can tell most other functionality works. I am running Accordance 13.2.1 on macOS Catalina 10.15.7 Link to comment Share on other sites More sharing options...
Trent Casto Posted August 14, 2021 Share Posted August 14, 2021 I'm having the same problem too with Big Sur 11.5.2. Accordance opens and then crashes within about 20 seconds. Did anyone get a fix for this yet? Link to comment Share on other sites More sharing options...
Trent Casto Posted August 14, 2021 Share Posted August 14, 2021 UPDATE: Deleting the Accordance application file and re-downloading the most up-to-date version resolved my issue. 1 Link to comment Share on other sites More sharing options...
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