nnaps Posted July 7, 2021 Share Posted July 7, 2021 Accordance is crashing all the time. When i am working in Word and then jump back to Accordance, no matter where i clike on an Accordance Workspace it crashes over and over. What can i do to keep Accordance running and stable? Link to comment Share on other sites More sharing options...
Silas Marrs Posted July 7, 2021 Share Posted July 7, 2021 What version of Word? Are you using Accordance 13.1.7? Link to comment Share on other sites More sharing options...
William Posted July 8, 2021 Share Posted July 8, 2021 The last few days I'm having the same problem. I'm using 13.1.7 on Catalina, and it's constantly crashing. For example, when I try a "Research" search, it crashes almost immediately. When I restart, I get the notice I've screen shot below. Whether I choose "Cancel" or "Recover," the crashes continue. Selecting one or the other seems to be the only way I can get it to start, but it just crashes again. Link to comment Share on other sites More sharing options...
William Posted July 8, 2021 Share Posted July 8, 2021 I've reinstalled the app, but the bug is consistent. Every time I try "Research," it crashes. Link to comment Share on other sites More sharing options...
Fabian Posted July 9, 2021 Share Posted July 9, 2021 (edited) Hello William Update all modules and Accordance to the recent versions. Maybe some modules have to be deleted and reinstalled, if they now appears in the Update section where you have to pay for. Then close Accordance, hold down the [Option] button and start Accordance. You get some options. Choose After Accordance is running, go to preferences and press the button. Problem should be solved. Edited July 9, 2021 by Fabian 1 Link to comment Share on other sites More sharing options...
Silas Marrs Posted July 9, 2021 Share Posted July 9, 2021 William, in case you don't read German, the button Fabian is telling you to press is in the "Reading/Research" preferences, and it says "Rebuild research cache". It's not necessary to do the other thing he mentioned, since this button does both. If you still have the research crash after you rebuild it, please post the crash log, which should be located in ~/Library/Logs/DiagnosticReports/ Link to comment Share on other sites More sharing options...
William Posted July 9, 2021 Share Posted July 9, 2021 Thank you Gentlemen! Rebuilding the research cache seems to have solved that problem. 1 Link to comment Share on other sites More sharing options...
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