bdollahite Posted January 9, 2021 Share Posted January 9, 2021 Need help. 1. Items in my library keep disappearing. 2. They are able to be re-installed via easy install, but new modules disappear, which are also able to be re-installed, but in doing so other module become missing. I thought I had finally become stable, but when I just opened by library — all of by tool structure (folders created by Accordance as well as by me) were gone -- All my tools are in one list. 3. My texts seem to have the structure I created for them. Support had suggested that if I was not stable by tonight — I should delete everything, and start over will a new install. Ugh. I guess that is what I will need to do. My plan — may a copy of my Accordance Preference folder - so I have possibility to restore some structure from it - if someone can tell we where the text, tools, and my stuff structure items reside. As I need Accordance to teach on Sunday, I will start this process in 2 hours or so, just in case anyone on the forum see this post and has a better idea. If you do, please chime in here. Thanks -Bert Link to comment Share on other sites More sharing options...
bdollahite Posted January 9, 2021 Author Share Posted January 9, 2021 Typo correction — plan is to make a copy of existing preference folder - not may ... Link to comment Share on other sites More sharing options...
bdollahite Posted January 9, 2021 Author Share Posted January 9, 2021 As I have now arranged for coverage for my teaching responsibilities this Sunday for Sunday School — I have decide to wait for guidance here from knowledge helpful people, or from Accordance support, who I have emailed as well. Link to comment Share on other sites More sharing options...
Paul Meiklejohn Posted January 9, 2021 Share Posted January 9, 2021 Sounds like a pesistent bug. Have you tried opening Acc. in safe mode. Hold down ⌥ option when you start accordance. I would suggest selecting the two rebuild settings and all the clean up options. Link to comment Share on other sites More sharing options...
bdollahite Posted January 9, 2021 Author Share Posted January 9, 2021 Thanks Paul, I have done that — and it did not fix my issues. Link to comment Share on other sites More sharing options...
Paul Meiklejohn Posted January 9, 2021 Share Posted January 9, 2021 Sorry, bdollahite, things like this can be a real nuisance. My personal experience is that technical will get it sorted for you, they have every time for me. I'd give them call Monday. Sorry I couldn't be of more help. Link to comment Share on other sites More sharing options...
bdollahite Posted January 11, 2021 Author Share Posted January 11, 2021 Issue resolved —no ned for any additional comments. Thanks to those who read this post and considered what they might advise. 1 Link to comment Share on other sites More sharing options...
Lawrence Posted January 12, 2021 Share Posted January 12, 2021 Issue resolved —no ned for any additional comments. Thanks to those who read this post and considered what they might advise. I just came across your posts and was curious - how did you resolve this? I've had various technical issues with the Accordance app, hence my interest. Link to comment Share on other sites More sharing options...
bdollahite Posted January 12, 2021 Author Share Posted January 12, 2021 (edited) I had already tried safe boot —resetting caches and removed startup session, but it did not resolve my Library structure's corruption. I sorted the tools section alphabetically (recall it had no structure) and verified that the Accordance app was itself functioning and that by library modules were not corrupted. I did this by open each and doing a simple search. All my modules checked out ok. While going through my tools I did find 6 or 7 files that had funky names - obviously not a real module name. Name like nil (i.e. no name as if it was a space, but there was no space; name that were very long with Zaph DIngbat type symbols in them). I tried to attached an image of top of my tool library so you can see five of the seven funky named files (the other two were sorted at the bottom) - but could not find way to upload/post this file. I emptied my trash before I did the next step. I then right clicked on each funky file name and selected removed module from library and place it in the trash. After doing so – each time my trash was still empty, implying to me there were ghost images/non-existent files. After removing all of them, my trash still had zero files and zero bits in it when I did a “Get Info” on the trash. Next I used the rebuilt tools organization button in Accordance preference -> Appearance tab. Accordance default structure was almost instantly restored, and my library's tool module were properly "filed." I again validate that key modules were accessible and that I could create structure within the tools category — and I could. I restarted Accordance and validate everything was still working as I would expect. I next opened Easy Install - and the corruption that had been in it was gone, and it showed that no module needed to be installed. I scanned the installed files listing in easy install and it appeared my library had in it the module I had purchased over the last 15+ years. Oh - and the most important action - I had prayed that what I was about to attempt would resolve my issues. God was gracious and answered that prayer. Hope this helps. I may have done there things - but the above is what I recall doing. Edited January 12, 2021 by bdollahite 3 Link to comment Share on other sites More sharing options...
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