Brian W. Davidson Posted November 14, 2020 Share Posted November 14, 2020 (edited) I just installed Accordance for iOS on a new phone. I signed in and downloaded everything, but some of my texts are not showing up and there is nothing showing up in easy install.Is there help for this on the weekend? (Edit: to say some of my text are NOT showing up — important ones like NA28, Hebrew Bible, UBS5, BHS, etc.) Edited November 14, 2020 by Brian W. Davidson Link to comment Share on other sites More sharing options...
JT798 Posted November 14, 2020 Share Posted November 14, 2020 Unfortunately, I’ve had a similar issue in the last couple of weeks. Link to comment Share on other sites More sharing options...
Brian W. Davidson Posted November 14, 2020 Author Share Posted November 14, 2020 I was able to get all the texts on my new phone by doing a wifi sync with my laptop. I suppose there is some easy install / server issue. Link to comment Share on other sites More sharing options...
KevinPurcell Posted November 14, 2020 Share Posted November 14, 2020 Strange because I just installed on Mac Big Sur and having the same issue. Link to comment Share on other sites More sharing options...
davidorme Posted November 15, 2020 Share Posted November 15, 2020 I've just installed Accordance 13 on my PC. There's no ESV. I haven't checked all the downloads, but I had this text in version 12 and it should be in my library. Link to comment Share on other sites More sharing options...
Michel Gilbert Posted November 15, 2020 Share Posted November 15, 2020 And, just like Julia said, "If I tried Easy Install, I couldn't even find, with a search, modules which I own. There were several that didn't show up on as downloads nor were they already installed on my phone," (https://forums.accordancebible.com/forums/topic/29855-new-iphone-12-mini-problems-loading-content/?p=146333), I know someone who just bought the AYBC set, and half of its modules didn't show up in Easy Install. So, he uninstalled and reinstalled Accordance, and half all of his modules didn't show up. This happened in Windows and iOS. He did contact customer support, but since he doesn't contribute to these forums, I thought I should point out that he is having this problem too. Michel Link to comment Share on other sites More sharing options...
Brian W. Davidson Posted November 15, 2020 Author Share Posted November 15, 2020 I’m glad to hear he bought AYBC. Such a great set. This is yet another occasion where Accordance’s true character will shine through. I’m sure they’ll knock this bug out ASAP. Link to comment Share on other sites More sharing options...
KevinPurcell Posted November 15, 2020 Share Posted November 15, 2020 Now I have this strange thing. My ESV is missing and this shows that I could download it but it's not got check marks to actually download. I'm wondering if this is connected website update. Link to comment Share on other sites More sharing options...
Fabian Posted November 15, 2020 Share Posted November 15, 2020 (edited) Now I have this strange thing. My ESV is missing and this shows that I could download it but it's not got check marks to actually download. Screen Shot 2020-11-15 at 4.27.44 PM.png I'm wondering if this is connected website update. These are upgrades to purchase. The "Paid" is the key here. Click on it and then in the description box below you got a link. Click on the link and you are on the right place in the store. Edited November 15, 2020 by Fabian Link to comment Share on other sites More sharing options...
KevinPurcell Posted November 15, 2020 Share Posted November 15, 2020 Right. But I own these already. I should have said that. Link to comment Share on other sites More sharing options...
Fabian Posted November 16, 2020 Share Posted November 16, 2020 Yes if they don't are on your computer then they are listed there. Have you checked Easy Install-->Gear Icon/Cock Wheel-->Restore Hidden Items and Show Super Seeded Items? Link to comment Share on other sites More sharing options...
KevinPurcell Posted November 16, 2020 Share Posted November 16, 2020 The things showing in the superseded list are all installed and showing up in my library. Link to comment Share on other sites More sharing options...
KevinPurcell Posted November 16, 2020 Share Posted November 16, 2020 I contacted support and they said this was a server side issue and they’re working on a fix. Link to comment Share on other sites More sharing options...
Joel Brown Posted November 16, 2020 Share Posted November 16, 2020 I believe the issue should be fixed now. If you have any further difficulties installing, please post here and let me know which item you can't download. Thanks! 3 Link to comment Share on other sites More sharing options...
davidorme Posted November 17, 2020 Share Posted November 17, 2020 Thank you, I have been able to download and install the missing modules. 1 Link to comment Share on other sites More sharing options...
KevinPurcell Posted November 18, 2020 Share Posted November 18, 2020 I am now able to get my whole library too. 2 Link to comment Share on other sites More sharing options...
Michel Gilbert Posted November 18, 2020 Share Posted November 18, 2020 The person I spoke of was also able to download all of his modules. Thank you from both of us. 1 Link to comment Share on other sites More sharing options...
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