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Repeatable crash with the CBS 2017


miketisdell

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If I open a tab with the CSB 2017 text and attempt the following search:

branch <AND> fire

 

and then scroll the window to see the results, Accordance crashes 100% of the time.

 

Here is the crash log:
 

Accordance Crash Log
Crashed at: 20:49:43:592 On: 10 of Aug, 2020  Pacific Daylight Time
Windows 10 (10.0.18363)
RAM: 2846MB free of 16323MB total
Disc: 66GB free of 1850GB total
Accordance 13.1.3 (13.1.3.0)
 
 
Message: Access violation
Address:   $00000000
 
Backtrace: 
  $00000000
  $006E81ED
  $006E7BB1
  $005956BE
  $005960DC
  $777C44BB
  $777A4FFC
  $777A4B9A
  $777AE1DF
  $77C8428D
  $00403E6D
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I'm not seeing this on my machine. You might want to try doing the same search in a new workspace.

 

If that doesn't help, try deleting the CSB and reinstalling.

If neither of those solves the issue, I'd call tech support.

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Mike, can you close your info pane and tell me if the crash still happens?

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It took me a little while to get time to do some testing. What I found is that I was able to duplicate the problem with most texts (even Hebrew) i.e. after searching I would scroll down through the results and Accordance would crash. After starting Accordance, I tried closing everything and then opening a single tab, searching and scrolling through the results and it would again crash. 

 

I was able to resolve the issue by closing everything, opening a new tab and then closing Accordance so that it would re-open with just a single tab from the very beginning. I was then able to complete the search and scroll through the results without anything crashing. 

 

I am not sure what was open in my prior workspace that was causing the crash but when Accordance loaded my prior workspace, not even closing the entire workspace would fix the problem. 


Here are the latest crash logs:
 

Accordance Crash Log
Crashed at: 9:23:2:780 On: 16 of Aug, 2020  Pacific Daylight Time
Windows 10 (10.0.18363)
RAM: 5111MB free of 16323MB total
Disc: 64GB free of 1850GB total
Accordance 13.1.3 (13.1.3.0)
 
 
Message: Access violation
Address:   $65526665
 
Backtrace: 
  $65526665
  $006E81ED
  $006E7BB1
  $005956BE
  $005960DC
  $75E545CB
  $75E350DC
  $75E34C7A
  $75E3E2CF
  $77D1428D
  $00403E6D

Accordance Crash Log
Crashed at: 9:20:51:359 On: 16 of Aug, 2020  Pacific Daylight Time
Windows 10 (10.0.18363)
RAM: 4955MB free of 16323MB total
Disc: 64GB free of 1850GB total
Accordance 13.1.3 (13.1.3.0)
 
 
Message: Access violation
Address:   $0478C031
 
Backtrace: 
  $0478C031
  $004877F0
  $006E518A
  $006E1025
  $00714D0B
  $006DD53A
  $006BBA71
  $006AB820
  $00720AFE
  $00741C2A
  $00552E7E
  $0055CBEA
  $00557C42
  $005D134D
  $006AE31D
  $0074697D
  $0080FD43

Accordance Crash Log
Crashed at: 9:16:35:249 On: 16 of Aug, 2020  Pacific Daylight Time
Windows 10 (10.0.18363)
RAM: 5008MB free of 16323MB total
Disc: 64GB free of 1850GB total
Accordance 13.1.3 (13.1.3.0)
 
 
Message: Access violation
Address:   $65526665
 
Backtrace: 
  $65526665
  $006E81ED
  $006E7BB1
  $005956BE
  $005960DC
  $75E545CB
  $75E350DC
  $75E34C7A
  $75E3E2CF
  $77D1428D
  $00403E6D

Accordance Crash Log
Crashed at: 9:15:32:343 On: 16 of Aug, 2020  Pacific Daylight Time
Windows 10 (10.0.18363)
RAM: 5327MB free of 16323MB total
Disc: 64GB free of 1850GB total
Accordance 13.1.3 (13.1.3.0)
 
 
Message: Access violation
Address:   $65526665
 
Backtrace: 
  $65526665
  $006E81ED
  $006E7BB1
  $005956BE
  $005960DC
  $75E545CB
  $75E350DC
  $75E34C7A
  $75E3E2CF
  $77D1428D
  $00403E6D
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