Accordance 13 could not erase some highlights, then app crashed and would not relaunch

[coffeedave]

How do I get a crash report? I'm running a brand new Macbook Pro 13" with Catalina. I just upgraded to Accordance 13 from 12, was experimenting with the hightlighting. Then, I tried to erase some of those. Most erased fine, but some wouldn't. Then, the app crashed and I could not get it to reopen.

 

Reinstalled Accordance 12. Any suggestions would be welcome.

 

David Largent

[Helen Brown]

Did you try reopening 13 in Safe mode and trying the various options (press option or alt as you launch the program)?

[coffeedave]

I did not reopen in Safe mode. I uninstalled it, reinstalled 12, and worked on my study.

I've reinstalled 13 this morning without replacing version 12. It launched. But, I cannot quit the program. I just "Force quit" it. Upon relaunching, I selected "Autorecover" and now I can quit the program. I should have more time today to experiment with this. Do you have a recommended procedure for capturing data and sending that should I experience more issues?

[mgvh]

Acc 13.0.0 on Win 10: Using the highlighting pen (but not the whiteboard), I can draw ovals and rectangles and lines, but I can neither erase them nor use Clear Whiteboard to get rid of them. The only way I can remove them is to switch to another version and then come back to the version I want.

[eric in redding]

I am experiencing the same problem. Some of my highlights will not erase (although it has not caused Accordance to crash like coffeedave). I am using Accordance 13.0.5 on OS X.13.6