PeterY Posted July 31, 2019 Share Posted July 31, 2019 I have just updated to 12.3.5 (Mac) and it just does not seem to work. Accordance starts up, the menu bar appears, but there is no window and all the options, even 'Quit' are greyed out. Any suggestions? Link to comment Share on other sites More sharing options...
R. Mansfield Posted July 31, 2019 Share Posted July 31, 2019 I assume you've done the obvious such as to restart your computer. If that's the case, hold down the option key and launch Accordance to bring up safe mode. Try clearing the startup session to see if that works. Link to comment Share on other sites More sharing options...
PeterY Posted July 31, 2019 Author Share Posted July 31, 2019 Done both - does not even recognise use mode. Link to comment Share on other sites More sharing options...
R. Mansfield Posted July 31, 2019 Share Posted July 31, 2019 Sorry for your troubles. Your issue is the first I've heard like this with 12.3.5. Our support staff will not be back in the office until 9 AM EDT in the morning, but if you want, you can go ahead and email them at support@accordancebible.com. Or call the phone number or use the online chat from our main site when the offices open at 9 AM. Link to comment Share on other sites More sharing options...
Gedalya Posted July 31, 2019 Share Posted July 31, 2019 Crash log with update to 12.3.5 on windows 10 Accordance Crash Log OS:10.0 Windows 10 or Server 2016 Memory load (MB): 78% Physical: 3032 Avail: 648 Free disk user (MB): 286214 All free: 286214 Accordance Version 12.3.5 (12.3.5.0) Crashed at: 14:41:43:43 On: 31 of Jul, 2019 Jerusalem Daylight Time Message: Access violation Address: $0058CC3C Backtrace: $0058CC3C $754B337C $754A4759 $754A4642 $77700A4D $00403FB9 Link to comment Share on other sites More sharing options...
PeterY Posted August 1, 2019 Author Share Posted August 1, 2019 I am wondering whether the only answer would be to uninstall Accordance and then reinstall it. Link to comment Share on other sites More sharing options...
R. Mansfield Posted August 1, 2019 Share Posted August 1, 2019 I would recommend contacting Accordance support first. Link to comment Share on other sites More sharing options...
Fabian Posted August 1, 2019 Share Posted August 1, 2019 Do you see a window which you have first to agree 2x? The new App brings a window – the new EULA – which you have first to agree and then the App runs. Greetings Fabian Link to comment Share on other sites More sharing options...
PeterY Posted August 1, 2019 Author Share Posted August 1, 2019 No, there is nothing. I will keep trying Link to comment Share on other sites More sharing options...
Silas Marrs Posted August 1, 2019 Share Posted August 1, 2019 Peter, what version is your operating system? Link to comment Share on other sites More sharing options...
Jon_AK Posted August 2, 2019 Share Posted August 2, 2019 I have the same problem with the latest update I installed yesterday. Everything seemed to install fine, no errors. Accepted the EULA and the program starts fine. I selected the Help (?) button and the program just disappeared (crashed really bad it turns out). Upon restarting, I was prompted to restore the previous session so, this time I chose Yes (the first time I chose No). (Yes, this is the 3rd time in 2 days it has done this). Upon restart, no menu items can be selected, touch screen doesn't respond, can't X out of the program. Re-clicking the Accordance icon on the taskbar twice(1st click makes it disappear, 2nd click makes it reappear) allows me to click the X and close the program. Uninstalling / reinstalling the first time DID NOT correct the problem. I had to uninstall a 2nd time, manually find all the related Accordance files (programdata, appdata, temp file locations) and delete them, THEN I had to manually clean the registry of all Accordance entries and reboot. I was then able to have a successful re-installation with the 12.3.4 version AND have it run like it had been before the update. Currently, this 3rd crash has not been re-installed since I have a phone call into support. Hopefully there will be a correction made very soon. I use Windows 10 pro x64, version 1903, build 18362.267. Accordance version is English Learner 12.3.4 (update is installed but broken) Link to comment Share on other sites More sharing options...
PeterY Posted August 2, 2019 Author Share Posted August 2, 2019 10.14.6 Link to comment Share on other sites More sharing options...
Jon_AK Posted August 2, 2019 Share Posted August 2, 2019 Update for everyone experiencing this issue. 12.3.6 update was just released and it cured the problem I had just posted a few moments ago. Hope everyone finds this update successful. Link to comment Share on other sites More sharing options...
PeterY Posted August 2, 2019 Author Share Posted August 2, 2019 So, I tried a few things: Downloaded 12.3.6 again. No joy - same thing; loads but menus greyed out, will not quit - I have to force quit. Download 12.0.6 - this works perfectly. Asks if I want to update to 12.3.6. I say yes. And we are back to where we were above. Is there any way to go back to 12.3.4? Link to comment Share on other sites More sharing options...
Fabian Posted August 2, 2019 Share Posted August 2, 2019 So, I tried a few things: Downloaded 12.3.6 again. No joy - same thing; loads but menus greyed out, will not quit - I have to force quit. Download 12.0.6 - this works perfectly. Asks if I want to update to 12.3.6. I say yes. And we are back to where we were above. Is there any way to go back to 12.3.4? https://www.accordancebible.com/forums/topic/26535-1234-i-want-to-go-back-to-this-version-for-windows/?p=130784 Cit. "If you copy the website link and paste it into the browser, you can edit the version number. We leave the older installers up on the server." Greetings Fabian Link to comment Share on other sites More sharing options...
PeterY Posted August 2, 2019 Author Share Posted August 2, 2019 Which website link? Sorry, I seem to be missing something - and many thanks for your help! Link to comment Share on other sites More sharing options...
Fabian Posted August 2, 2019 Share Posted August 2, 2019 From here https://www.accordancebible.com/Accordance-Installers/ Copy the download link and change it to the desired version E.g. for the 12.3.4 http://www.accordancefiles1.com/products/Accordance_12.3.4.dmg Greetings Fabian Link to comment Share on other sites More sharing options...
PeterY Posted August 2, 2019 Author Share Posted August 2, 2019 Thanks! 1 Link to comment Share on other sites More sharing options...
.png.c3123c857d1029f98e39c9394adc358d.png)
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now