Donald Cobb Posted July 1, 2018 Share Posted July 1, 2018 Hello all, I just downloaded some purchases on my iPad. It closed down—ok, that's no problem—but now, I just get the opening splash screen with the wheel that turns... and turns and turns. I don't know how to restart it and can't get beyond the opening screen. Any suggestions? Thanks! Don Cobb Link to comment Share on other sites More sharing options...
ukfraser Posted July 1, 2018 Share Posted July 1, 2018 Go to Systems setting and reset saved session but you may want to switch them all on Link to comment Share on other sites More sharing options...
Fabian Posted July 1, 2018 Share Posted July 1, 2018 Yes go to Preferences, Accordance-> Remove Saved Session. And maybe the other ones too. Greetings Fabian Link to comment Share on other sites More sharing options...
Donald Cobb Posted July 1, 2018 Author Share Posted July 1, 2018 Thanks for your speedy responses Fraser and Fabian! I just tried that, clicking on all four buttons, but still the same splash screen and turning wheel. Any further suggestions? The problem seems to have occurred after syncing with my MacBook Pro and then downloading some things with easy install. I was actually trying to find and install the latest application update, but for the moment that's no longer even on my radar! I just want to get it working again! Don Link to comment Share on other sites More sharing options...
Joel Brown Posted July 1, 2018 Share Posted July 1, 2018 Don, sorry to hear of your troubles! Can you first confirm that the app is up to date (2.7.0 at the time of this post)? Link to comment Share on other sites More sharing options...
ukfraser Posted July 1, 2018 Share Posted July 1, 2018 As a last resort you can uninstall and reinstall. Before that I would totally power down and then power up your device. Go to settings and flick the switches again. And try once more. Link to comment Share on other sites More sharing options...
Fabian Posted July 1, 2018 Share Posted July 1, 2018 And if I'm correct, first close the app total. And then remove saved session etc. But I'm sure Joel can help you better. Greetings Fabian Link to comment Share on other sites More sharing options...
Donald Cobb Posted July 1, 2018 Author Share Posted July 1, 2018 (edited) Hi Joel, Thanks for chiming in. I believe it's the previous Accordance 12 iPad version. I was wanting to install the most recent one when that happened. Unfortunately, I can't be more specific than that, because I can't get into the app! Don Edited July 1, 2018 by Donald Cobb Link to comment Share on other sites More sharing options...
Donald Cobb Posted July 1, 2018 Author Share Posted July 1, 2018 Yes, I tried turning my iPad on and off (and on and off...). For the moment, nothing has changed. I'm hoping there's another solution than uninstalling... Don Link to comment Share on other sites More sharing options...
Fabian Posted July 1, 2018 Share Posted July 1, 2018 (edited) I mean not the iPad, the App. Close the App completely and then remove etc. maybe you have to switch off iCloud etc. too. Greetings Fabian Edited July 1, 2018 by Fabian Link to comment Share on other sites More sharing options...
Donald Cobb Posted July 1, 2018 Author Share Posted July 1, 2018 I mean not the iPad, the App. IMG_958A9BC5A5F3-1.jpeg Close the App completely and then remove etc. maybe you have to switch off iCloud etc. too. Do you mean, Go into the "General" settings and then turn off the app there? Or is there something else? Would you mind telling me what path you would take to do that? Thanks Fabian! Don Link to comment Share on other sites More sharing options...
Fabian Posted July 1, 2018 Share Posted July 1, 2018 (edited) Double click Homebutton, so all opened Apps are showed (like App switcher) and there you have to swipe it up. And then go to settings. Greetings Fabian Edited July 1, 2018 by Fabian Link to comment Share on other sites More sharing options...
ukfraser Posted July 1, 2018 Share Posted July 1, 2018 (edited) To switch the app off, I double click the home button and then just swipe the app up. Edit: Glad that what Fabian means as well! To switch iPad off, hold the power key till you get the power down button, that really closes everything. I don’t mean just getting a blank screen. Hopefully Joel can suggest something else. Edited July 1, 2018 by ukfraser Link to comment Share on other sites More sharing options...
Fabian Posted July 1, 2018 Share Posted July 1, 2018 (edited) O.K. here an image from an iPhone 4s (my old one which now has a family member, but without an activated Accordance account). Greetings Fabian Edited July 1, 2018 by Fabian Link to comment Share on other sites More sharing options...
Donald Cobb Posted July 1, 2018 Author Share Posted July 1, 2018 To switch the app off, I double click the home button and then just swipe the app up. Fabian might use a different method. To switch iPad off, hold the power key till you get the power down button. I don’t mean just getting a blank screen. Hopefully Joel can suggest something else. That did it! Many thanks to the three of you! Now I can answer Joel's question: it's version 2.6.4 (build 2.6.3.9492). BTW, since it's working again, how to I update to the most recent version? Thanks! Don Link to comment Share on other sites More sharing options...
ukfraser Posted July 1, 2018 Share Posted July 1, 2018 App Store. Open it and you should have it in downloads. Link to comment Share on other sites More sharing options...
Donald Cobb Posted July 1, 2018 Author Share Posted July 1, 2018 App Store. Open it and you should have it in downloads. Ok. Thanks! DC Link to comment Share on other sites More sharing options...
ukfraser Posted July 1, 2018 Share Posted July 1, 2018 (edited) Ps, you can set things to automatically download but I tend to prefer doing it if and when I want to, give updates a few days to make sure others don’t report too many bugs. (All apps, i am definitely not having a go @ Accordance.) ;o) Edited July 1, 2018 by ukfraser Link to comment Share on other sites More sharing options...
Fabian Posted July 1, 2018 Share Posted July 1, 2018 That did it! Many thanks to the three of you! Now I can answer Joel's question: it's version 2.6.4 (build 2.6.3.9492). BTW, since it's working again, how to I update to the most recent version? Thanks! Don Sorry I forgot to say, you have first to close the App. Glad to see it works now. Greetings Fabian Link to comment Share on other sites More sharing options...
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