Donald Stidwell Posted May 26, 2008 Posted May 26, 2008 The help files seem to be missing in Accordance 8 - when I select Help, only a blank Help screen comes up. I even reinstalled it to make sure, but it still comes up blank. Are the files missing from the installer for some reason?
Helen Brown Posted May 26, 2008 Posted May 26, 2008 We will look into it, but which version are you using, Universal or PPC?
Donald Stidwell Posted May 26, 2008 Author Posted May 26, 2008 We will look into it, but which version are you using, Universal or PPC? Helen, I'm using the Universal version on a 1.83 Ghz Core 2 Duo Mac Mini. Thanks. Don
Helen Brown Posted May 26, 2008 Posted May 26, 2008 Yes, we found the problem, it affects the universal and the universal demo. It will take a few minutes to post new installers. I will let you know when we have done so.
Donald Stidwell Posted May 26, 2008 Author Posted May 26, 2008 Yes, we found the problem, it affects the universal and the universal demo. It will take a few minutes to post new installers. I will let you know when we have done so. Fantastic - didn't expect y'all would move quite so quickly. Thanks a heap!
Helen Brown Posted May 26, 2008 Posted May 26, 2008 OK, new installers have been posted with Help files. You will need to delete a current version of 8.0 in order to get the Help, though. Sorry for the inconvenience.
Justin Burt Posted May 26, 2008 Posted May 26, 2008 Looks great Helen! Everything (including Help Files) installed and are in working order. Thank you guys so much for taking your holiday to make us happy!
Donald Stidwell Posted May 26, 2008 Author Posted May 26, 2008 Looks great Helen! Everything (including Help Files) installed and are in working order. Thank you guys so much for taking your holiday to make us happy! Agreed - everything is working now. I add my gratitude for you all taking the time to fix this on a holiday. Now that's support!! Kudos to all.
Simon Warren Posted May 26, 2008 Posted May 26, 2008 OK, new installers have been posted with Help files. You will need to delete a current version of 8.0 in order to get the Help, though. Sorry for the inconvenience. As usual excellent support from the Accordance team - thank you. When you say delete a current version of 8.0 does this mean I should delete the whole 'Accordance folder' and then reinstal everything from scratch?
Donald Stidwell Posted May 26, 2008 Author Posted May 26, 2008 As usual excellent support from the Accordance team - thank you. When you say delete a current version of 8.0 does this mean I should delete the whole 'Accordance folder' and then reinstal everything from scratch? Simon, all I did was delete the Accordance file itself in the Accordance folder and then did a reinstall. You'll need to enter your serial number again but that's it.
Simon Warren Posted May 27, 2008 Posted May 27, 2008 Simon, all I did was delete the Accordance file itself in the Accordance folder and then did a reinstall. You'll need to enter your serial number again but that's it. Thanks Donald - that worked and I now have help available.
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