mgvh Posted August 21, 2017 Share Posted August 21, 2017 Program was working fine. When I toggled over to my browser, Accordance crashed. Here's the log: Accordance Crash Log OS:10.0 Windows 10 or Server 2016 Memory load (MB): 48% Physical: 12248 Avail: 6279 Free disk user (MB): 1344623 All free: 1344623 Accordance Version 12.1.3.1 (12.1.3.1)Message: Access violationAddress: $70A52BDCBacktrace: $70A52BDC $70A52C64 $70A530DE $00537CAD $0053F0FD $00553301 $74D02B5B $74CF50F3 $74CF4D4A $74CFEC69 $778F411D $00403F7B Link to comment Share on other sites More sharing options...
mgvh Posted August 21, 2017 Author Share Posted August 21, 2017 After crash noted in previous post, I tried to restart. Said yes to recover latest autosaved session. Accordance crashed on startup. I think this is an identical crash log as previous. Tried to restart again: crash. Same log Tried to restart again and chose not to use most recent autosaved session: crash, same log Accordance Crash Log OS:10.0 Windows 10 or Server 2016 Memory load (MB): 48% Physical: 12248 Avail: 6301 Free disk user (MB): 1344623 All free: 1344623 Accordance Version 12.1.3.1 (12.1.3.1)Message: Access violationAddress: $70A52BDCBacktrace: $70A52BDC $70A52C64 $70A530DE $00537CAD $0053F0FD $00553301 $74D02B5B $74CF50F3 $74CF4D4A $74CFEC69 $778F411D $00403F7B Link to comment Share on other sites More sharing options...
mgvh Posted August 21, 2017 Author Share Posted August 21, 2017 Could not get Accordance started without crashing. Restarted whole system. Started Accordance > crash. Slightly different crash log. Accordance Crash Log OS:10.0 Windows 10 or Server 2016 Memory load (MB): 19% Physical: 12248 Avail: 9820 Free disk user (MB): 1344624 All free: 1344624 Accordance Version 12.1.3.1 (12.1.3.1)Message: Access violationAddress: $694C2BDCBacktrace: $694C2BDC $694C2C64 $694C30DE $00537CAD $0053F0FD $00553301 $76DB2B5B $76DA50F3 $76DA4D4A $76DAEC69 $7703411D $00403F7B Started in Safe Mode and cleared caches, disabled updates and Dropbox syncs, cleared startup. Accordance started fine. In light of previous discussions, I tried to use Dropbox sync from menu >> Crash Here's the log: Accordance Crash Log OS:10.0 Windows 10 or Server 2016 Memory load (MB): 31% Physical: 12248 Avail: 8444 Free disk user (MB): 1344624 All free: 1344624 Accordance Version 12.1.3.1 (12.1.3.1)Message: Access violationAddress: $68452BDCBacktrace: $68452BDC $68452C64 $684530DE $00537CAD $0053F0FD $00553301 $76DB2B5B $76DA50F3 $76DA4D4A $76DAEC69 $7703411D $00403F7B Link to comment Share on other sites More sharing options...
mgvh Posted August 21, 2017 Author Share Posted August 21, 2017 Restarted in normal mode. Everything seems to be fine. I have Dropbox sync set to manual. Did a bunch of tasks opening/closing texts, resources... Tried a Dropbox sync >>> CRASH So it appears at least part of the problem due to Dropbox sync. I will leave it on manual sync for now. Link to comment Share on other sites More sharing options...
rcdeacon Posted August 21, 2017 Share Posted August 21, 2017 mgvh, I stopped using the auto feature in Dropbox long ago due to the same issues you are experiencing! Bob Link to comment Share on other sites More sharing options...
mgvh Posted August 22, 2017 Author Share Posted August 22, 2017 (edited) Program has been working fine all day after initial crash and since I turned off automatic Dropbox syncing. Just went to open a new workspace I had created, and program crashed. Here's the log: Accordance Crash Log OS:10.0 Windows 10 or Server 2016 Memory load (MB): 66% Physical: 8074 Avail: 2664 Free disk user (MB): 75358 All free: 75358 Accordance Version 12.1.3.1 (12.1.3.1)Message: Access violationAddress: $00659750Backtrace: $00659750 $009808A8 $0097F3AB $00891F83 $0089476D $0089BB69 $00957523 $004E113A $004E13B5 $006CFE74 $006DF315 $0077FC68 $0094924A $00946679 $0094611D $00945FD2 $009460AF I am able to restart the program without incident. Trying to open the workspace again causes a crash again. Same crash log. Edited August 22, 2017 by mgvh Link to comment Share on other sites More sharing options...
Gedalya Posted September 1, 2017 Share Posted September 1, 2017 Posted Yesterday, 09:51 PM accordance 12.1.3.1 windows 10 Accordance Crash Log OS:10.0 Windows 10 or Server 2016 Memory load (MB): 49% Physical: 3032 Avail: 1520 Free disk user (MB): 245807 All free: 245807 Accordance Version 12.1.3.1 (12.1.3.1) Message: Access violation Address: $00000000 Backtrace: $00000000 $00511C01 $005115DB $00511491 $0050F224 $00517C5B $00580E02 $0055590A $75A88233 $75A5E638 $75A5DE8B $0056D36C $75A88233 $75A5E638 $75A5E3A5 $75A75D6F $778F4C06 Link to comment Share on other sites More sharing options...
Daniel K Posted September 6, 2017 Share Posted September 6, 2017 i have very similar problems. The crash is repeatable every time I close a tab. here's the log Accordance Crash Log OS:10.0 Windows 10 or Server 2016 Memory load (MB): 50% Physical: 8070 Avail: 4011 Free disk user (MB): 86120 All free: 86120 Accordance Version 12.1.2.1 (12.1.2.1) Message: Access violation Address: $00000000 Backtrace: $00000000 $743F2B5B $743E50F3 $743DAEB7 $0056D29C $743F2B5B $743E50F3 $743E4A82 1 Link to comment Share on other sites More sharing options...
mgvh Posted September 8, 2017 Author Share Posted September 8, 2017 2 times Acc froze on me today and 3 times crashed. (random reasons, including just sitting in background) I ran a diagnostic version of Acc for them over a week ago, and they thought they had found the problem. Eagerly waiting for the update... Link to comment Share on other sites More sharing options...
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