Problem with font changing/freezing in accordance 12 on windows 10

[Johny Y23]

I've used accordance for 4 or 5 years and never had any issues. This past weekend I updated from 10 to 12 and now if I open a workspace and scroll, within 10 min, usually even within 5 min, the font changes, the display changes and nothing works until I shut it down and reopen accordance. Does anyone know how to fix this? Thanks, John

Edited May 23, 2017 by Johny Y23

[Solly]

Johny, does the information in this thread provide any help?

 

https://www.accordancebible.com/forums/topic/21277-incorrect-greek-text-display/?hl=%2Bfont+%2Bfix

 

 

Shalom,

Joseph

[Johny Y23]

Thanks for the suggestion Solly, I tried clearing the caches but it still does the same thing. Not sure what the problem is yet.

[Billy32792]

Hi Johny,

 

We were sorry to hear about the difficulty. It does sound as if something may be damaged or incomplete. Have you tried a new workspace yet?

 

Accordance Safe Mode will allow you to easily remove or disable User Content, Settings, Connectivity and do Clean up for troubleshooting purposes.

 

In order to open Accordance Safe Mode on a Windows computer, press and hold your ‘alt’ key ‘immediately after’ you click on the icon to open Accordance (In Windows 10, some PCs require that you hold the ‘alt’ key while you click on the Accordance icon to open Safe Mode).

 

Please select ‘Remove startup session’ and then launch Accordance. If this doesn’t correct the issue, there are some other troubleshooting options there as well. You may want to try disabling Highlights and User Notes and also Automatic Dropbox Sync and Automatic Updates. 

 

If this doesn’t correct the issue, then as a last resort, you can go back into Accordance Safe Mode and select ‘Remove General Settings’ and then relaunch Accordance. This will reset many of your personal preferences and you will need to put in your name and account information again, but this is normal. 

 

If this doesn’t correct the issue we may need to do a screen share.

 

If needed, you can download 'TeamViewer' from www.teamviewer.com (it's free and fast) and send us your TeamViewer user ID and password and we can arrange a time for one of us to access your computer with a screen share to help correct this issue for you.

 

You can call us in support at 407-339-0266 or Skype us at: oaktreesupport. Our office hours are Monday - Friday, from 9 a.m. - 6 p.m. Eastern.

 

If your call goes to voicemail, then we are helping other customers and will call you back as soon as possible.

 

Best wishes,

 

Billy