PMAitken Posted January 25, 2015 Share Posted January 25, 2015 Is anyone else struggling to download the upgrade to Photo-guide 4? I have tried several times unsuccessfully over the last couple of days. I can usually download files of this size. Help please if you can. Thank you Link to comment Share on other sites More sharing options...
Daniel Francis Posted January 25, 2015 Share Posted January 25, 2015 I fortunately got it downloaded on my second try (first one interrupted by a restart so it may have downloaded on my very first attempt). I am not being much help but I have had issues in the past but I did not with this one. -Dan Link to comment Share on other sites More sharing options...
PMAitken Posted January 28, 2015 Author Share Posted January 28, 2015 I have tried to download this module on both windows 7 and Mac Yosemite. On Mac I get error message I/O Error #0 in the file Photoguide4.atool. I don't seem able to download it on either platform. I have Accordance 11. Can anyone help please? I don't think it is the modem speed as I have downloaded large files before. Link to comment Share on other sites More sharing options...
Helen Brown Posted January 28, 2015 Share Posted January 28, 2015 Try restarting the computer in case it is stuck in the cache. It is the size of the file, but it will work eventually. 1 Link to comment Share on other sites More sharing options...
PMAitken Posted January 28, 2015 Author Share Posted January 28, 2015 Thank you. I will try that. Link to comment Share on other sites More sharing options...
Abram K-J Posted January 28, 2015 Share Posted January 28, 2015 I saw that I/O error, too--twice--before I got it to work. It's installed now. Link to comment Share on other sites More sharing options...
Alistair Posted January 28, 2015 Share Posted January 28, 2015 Was just wondering, this just came out and now there's a 1.2 GB update? What went wrong the first time around? I take it you don't do Delta updates. Link to comment Share on other sites More sharing options...
Helen Brown Posted January 29, 2015 Share Posted January 29, 2015 Sorry about the update, it mainly corrected the error that PhotoGuide 4 was not set to search with other Graphic Tools in the Research tab. We don't currently have a way to "patch" modules so they have to be redownloaded to get the update, which is usually not a big deal. Link to comment Share on other sites More sharing options...
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