Nick Cole Posted October 13 Share Posted October 13 Hi I have been using Chrome as my browser and had pinned Accordance to my tool bar. Now it won't open, it keeps saying that it is uploading purchases, but I haven't purchased anything. It just keep saying uploading but never stops. Can anyone help me. Thanks Nick Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted October 13 Share Posted October 13 We don't recommend installing Accordance via Chrome. What specific version of Accordance are you using and what Windows version? We don't have the Accordance Web App released yet. You'll need to access it through a desktop app. Link to comment Share on other sites More sharing options...
Nick Cole Posted October 13 Author Share Posted October 13 I have tried using Microsoft Edge on the computer, it recognizes my books but won't install on the final part of the journey. I have Accordance 14 and I am running Windows 10. Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted October 14 Share Posted October 14 Thanks for the update! I would try Accordance Safe Mode. If that doesn't work, email Tech Support, and they'll take care of you: Link to comment Share on other sites More sharing options...
Nick Cole Posted October 14 Author Share Posted October 14 Cant load Accordance 14 with books in Microsoft Edge. It won't install. Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted October 14 Share Posted October 14 Email Tech Support, and they'll take care of you: https://www.accordancebible.com/sources-of-support/ Link to comment Share on other sites More sharing options...
Nick Cole Posted Monday at 12:46 AM Author Share Posted Monday at 12:46 AM Hi Friends Perhaps because of people having been affected by the hurricane and things still not back to normal. Can anyone help me get Accordance running on my desktop? Thanks Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted Monday at 02:47 AM Share Posted Monday at 02:47 AM I haven't seen an email from you in the support email. Did you send them an email? Our offices are back to normal from the hurricane, so someone should be able to reach out and assist Monday if you email them. Link to comment Share on other sites More sharing options...
Nick Cole Posted Monday at 06:55 AM Author Share Posted Monday at 06:55 AM Hi Nathan I tried to send two emails to Tech support but there is no indication at my end that they have been sent. I might have problems with some emails at my end. Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted Monday at 06:44 PM Share Posted Monday at 06:44 PM I looked, I definitely don't see anything from you. Our phone number is on the link above if you need to call. You'll probably get voicemail, but then someone could call you back this week. Link to comment Share on other sites More sharing options...
Nick Cole Posted Monday at 07:54 PM Author Share Posted Monday at 07:54 PM Thanks Nathan I live overseas and the time difference wouldn't work. I appreciate the advice. Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted 22 hours ago Share Posted 22 hours ago 5 hours ago, Nick Cole said: Thanks Nathan I live overseas and the time difference wouldn't work. I appreciate the advice. Sorry about that. If you still have issues emailing support, let me know. I can try sharing the thread with them and see if I can be a liaison between you and support. Link to comment Share on other sites More sharing options...
.png.c3123c857d1029f98e39c9394adc358d.png)
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now