Problem with opening Accordance

[Thomas Vail]

Hello, Amazing Accordance Users!  I have a problem that I cannot resolve.  When I attempt to open Accordance I keep getting a whited out screen and when Accordance crashes I get this error message:

Accordance Crash Log
6/14/23, 14:47:45

Accordance 14.0.6 (14.0.6)
CPU: x86_64
MacOS 13.4.0 "Ventura"

Message: Access violation
Address:   $0000000108738684

Backtrace:
0   acord                               0x0000000108738684 acord + 5240452
1   CoreFoundation                      0x00007ff812f6e358 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
2   CoreFoundation                      0x00007ff812f6ded3 __CFRunLoopDoTimer + 807
3   CoreFoundation                      0x00007ff812f6daf9 __CFRunLoopDoTimers + 285
4   CoreFoundation                      0x00007ff812f53e39 __CFRunLoopRun + 2206
5   CoreFoundation                      0x00007ff812f52f31 CFRunLoopRunSpecific + 560
6   HIToolbox                           0x00007ff81c9cedad RunCurrentEventLoopInMode + 292
7   HIToolbox                           0x00007ff81c9cebbe ReceiveNextEventCommon + 657
8   HIToolbox                           0x00007ff81c9ce918 _BlockUntilNextEventMatchingListInModeWithFilter + 64
9   AppKit                              0x00007ff815fe75d0 _DPSNextEvent + 858
10  AppKit                              0x00007ff815fe647a -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
11  AppKit                              0x00007ff8162837d0 -[NSApplication _doModalLoop:peek:] + 298
12  AppKit                              0x00007ff816404599 __33-[NSApplication runModalSession:]_block_invoke_2 + 69
13  AppKit                              0x00007ff816404541 __33-[NSApplication runModalSession:]_block_invoke + 78
14  AppKit                              0x00007ff816281bd3 _NSTryRunModal + 100
15  AppKit                              0x00007ff81640443e -[NSApplication runModalSession:] + 128
16  acord                               0x00000001082cca91 acord + 604817

Binaries:
0x0000000008239000 /Applications/Accordance.app/Contents/MacOS/acord
0x000000010951d000 /Applications/Accordance.app/Contents/Frameworks/SSZipArchive.framework/Versions/A/SSZipArchive
0x00000001096cc000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x000000010a19b000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial

 

Any advice or guidance is truly appreciated!

Thanks,

Tom Vail

[Dr. Nathan Parker]

If you haven't, reach out to Tech Support on this one.