Error in Info Pane

[Wing Kei Wong]

This error happens sometimes, though I cannot find how this problem comes out. I need to quit the program and restart it again. 

 

 

 

The only thing I am sure of is that I cannot save this workspace when this happens (If I can successfully save the workspace, the "save" item in the menu will grey out).  

 

 

 

My platform information:

MacBook Air M2

macOS 15.1.1 

Accordance 14.0.10

 

Edited December 12, 2024 by Wing Kei Wong

[Dr. Nathan Parker]

I tried to reproduce your issue but couldn't. Do you have a screen recording of it?

[Tony Lawrence]

I also have had this problem frequently in the past few months. I usually just quit Accordance and relaunch and the problem goes away. 

[Wing Kei Wong]

@Dr. Nathan Parker, thanks for your reply.

 

I am not able to reproduce the error either. I will record the screen whenever I encounter the same problem next time. 

 

@Tony Lawrence, I have also had this problem more frequently, but again, I am still trying to figure out the reason. 

 

[Dr. Nathan Parker]

Thanks! Keep us posted next time it happens.

[Steve King]

I too have had this error a few times. Like Tony I quit and relaunch.

[Masashi Tamura]

I also have this error. It happens every 5 minutes or so.

[Dr. Nathan Parker]

Can you send over a video reproducing the issue>

[Masashi Tamura]

I was able to record the issue. Since the file is heavy, I placed it inside my GoogleDrive.

https://drive.google.com/drive/folders/1mMCGA5qOktKo84niV1HTxLmHOYaGpa-w?usp=sharing

 

[Dr. Nathan Parker]

It looks like the error occurs when you're scrolling outside the verse (with Info Pane open). Is that the only time you're encountering the error, or is it happening when you have an active verse?

[Masashi Tamura]

Thank you for the reply, Nathan. I haven't thought about that . . .  I will keep on watching.

[Dr. Nathan Parker]

Sounds good. I also see your email into Support. They can reach out Monday if there's anything else you need to try.