Error after trying to install Classic 7

[Sharon Clark]

I have been trying to move my Accordance from Win 10 Pro to Win 11 Pro computer.  My goal is to put everything on an external drive so that I can access Accordance and all my personal use files from any computer I am on.   That isn't working too well.   So I have had to reinstall everything.  I have had errors in installing but finally got everything installed.  

 

This morning I signed into Accordance, I continually get a message that my accordance cannot open the last session, do you want to open the autosaved.  I say no.    When it comes up with a basic Accordance Workspace, I got an update that said something about Classic 7 (?) was available to download.   I tried to install and received this error report:

 

024-07-30 08:38:37

Accordance has encountered an unhandled exception.
The information in this file may help us fix this problem for a future version.

You can report this error by posting this file on our forums at:
https://forums.accordancebible.com/forum/81-bug-swatters-windows/
Or emailing it to support@accordancebible.com
We hope to implement automatic error reporting soon.

Accordance 14.0.9 (14.0.9.0)
Windows 11 (10.0.22631)
RAM: 24830MB free of 32102MB total
Disc: 6263GB free of 7452GB total

Exception Description:
  EAccessViolation: Access violation
Exception Thread: 
  1-1-15152: Main Thread
Exception Backtrace: 
  $004A3AB6
  $004A405D
  $004BDC82
  $004BDAC9
  $0077CC01
  $004F01D8
  $0098E78C
  $00505D0A
  $00506135
  $0098D914
  $0098F10F
  $004FE506
  $004FE383
  $009703DF
  $0099BEBF
  $00A5BF91
 

I have tried to since open Accordance, and while I get a blue circle, it goes away and nothing happens.  This took place a few days ago as well.   Task Manager does not show any instance of Accordance running.  

I have turned off my computer, turned it back on and tried to start Accordance 3 times and just a blue circle then nothing.   I have just tried to restart instead of shutting down, just a blue circle and nothing,   

I have opened Accordance safe mode and checked Remove startup session and then hit "relaunch Accordance".  nothing

I then turned off and turned back on my computer again, tried to open Accordance, I get a blue circle and nothing.

 

Edited July 30 by Sharon Clark

[Dr. Nathan Parker]

I'd recommend emailing Tech Support.