Misulejoha Posted April 29 Share Posted April 29 I recently found a repeatable crash after upgrading to 14.0.5. Whenever I use Live click while in the OT, Accordance crashes. It doesn't seem to happen while in the NT, which is kind of strange. The other thing about this is it only happens when I use any english translation other than the ESV. Not sure what's happening here. I am currently using the following: Windows 11 Pro; version 10.0.22624 Build 22624 Accordance 14.0.5 Here's my most recent crash report Accordance Crash Log Crashed at: 13:10:6:956 On: 29 of Apr, 2023 Pacific Daylight Time Accordance 14.0.5 (14.0.5.0) Windows 10 (10.0.22624) RAM: 2284MB free of 7778MB total Disc: 45GB free of 237GB total Out of memory Address: $00412541 Backtrace: $00412541 $0041287D $0043DF13 $00703216 $0085A442 $009F6963 $00A44CAC $0091385C $009136A1 $00916E3E $007D2612 $005243F5 $0098483D $00984038 $0097F516 $007F6BD2 $004D2749 Link to comment Share on other sites More sharing options...
William Cross Posted April 29 Share Posted April 29 I can verify this is not happening on MacBook Pro M2 macOS 13.3.1 Accordance 14.0.5 Link to comment Share on other sites More sharing options...
Misulejoha Posted April 30 Author Share Posted April 30 53 minutes ago, William Cross said: I can verify this is not happening on MacBook Pro M2 macOS 13.3.1 Accordance 14.0.5 I even uninstalled Accordance and removed all associated files and folders thinking something might have been corrupted during the upgrade. Link to comment Share on other sites More sharing options...
Nathan Parker Posted April 30 Share Posted April 30 Try going to Preferences>Reading/Research, Rebuild Research Cache. If that doesn’t work, run this one by Tech Support. I can’t duplicate it. Link to comment Share on other sites More sharing options...
Misulejoha Posted April 30 Author Share Posted April 30 51 minutes ago, Nathan Parker said: Try going to Preferences>Reading/Research, Rebuild Research Cache. If that doesn’t work, run this one by Tech Support. I can’t duplicate it. @Nathan Parker, unfortunately that didn't work. Can you try something for me before I call Tech Support? Can you try opening lets say the LSB> turn on Live click> Go to Genesis 1> Click on the word "God" (specifically after "In the beginning,"). Then change the LSB to the KJV with Strong's and click on the same word "God". Let me know if this produced Accordance to crash. 1 Link to comment Share on other sites More sharing options...
ReformedDoc Posted April 30 Share Posted April 30 Mine work with ESVS, switched to LSB & it crashed, Accordance Crash Log Crashed at: 0:16:36:63 On: 30 of Apr, 2023 Eastern Daylight Time Accordance Aleph 14.0.5 (14.0.5.0) Windows 10 (10.0.22621) RAM: 8723MB free of 15776MB total Disc: 323GB free of 453GB total Out of memory Address: $00412541 Backtrace: $00412541 $0041287D $0043DF23 $00703236 $0085A462 $009F6983 $00A44CCC $0091387C $009136C1 $00916E5E $007D2632 $00524415 $0098485D $00984058 $0097F536 $007F6BF2 $004D2769 Link to comment Share on other sites More sharing options...
Misulejoha Posted April 30 Author Share Posted April 30 Thanks for confirming this @ReformedDoc. I think I'm going to wait on calling tech support and see if others chime in confirming they have the same issue. If this is the case, I think @Nathan Parker should consider this a bug and therefore should file this as such. 1 Link to comment Share on other sites More sharing options...
Nathan Parker Posted April 30 Share Posted April 30 Since @ReformedDoc confirmed it, I went ahead and filed the bug report. Thanks for helping us confirm that! It’s still not crashing for me yet. 1 1 Link to comment Share on other sites More sharing options...
ReformedDoc Posted April 30 Share Posted April 30 (edited) Ok, I just found this out...It only crashes when I try change the text when I have it colored with live click on, with live click on & not colored it changes with no crash. With live click off & colored in there is no crash. Edited April 30 by ReformedDoc Link to comment Share on other sites More sharing options...
Misulejoha Posted April 30 Author Share Posted April 30 @ReformedDoc, If i'm understanding you correctly, which I believe I am, the issue seems to be with Live click itself. Do you agree? Link to comment Share on other sites More sharing options...
ReformedDoc Posted April 30 Share Posted April 30 (edited) 27 minutes ago, Misulejoha said: @ReformedDoc, If i'm understanding you correctly, which I believe I am, the issue seems to be with Live click itself. Do you agree? That's were i'm seeming to have the issues. Edited April 30 by ReformedDoc 2 Link to comment Share on other sites More sharing options...
John Quintans Posted May 18 Share Posted May 18 On 4/29/2023 at 9:42 PM, Nathan Parker said: Since @ReformedDoc confirmed it, I went ahead and filed the bug report. Thanks for helping us confirm that! It’s still not crashing for me yet. If I have a similar problem, what do I do from here? For me, the live-click's specific feature that seems to crash the app is the "word usage" feature from the hebrew MT-ETCBC text. the Word Usage feature stays in loading phase without loading anything and eventually crashes 1 Link to comment Share on other sites More sharing options...
John Quintans Posted May 18 Share Posted May 18 Unfortunately, my app just crashed simply using the compare text feature Accordance Crash Log Crashed at: 10:49:10:742 On: 18 of May, 2023 Pacific Daylight Time Accordance 14.0.5 (14.0.5.0) Windows 10 (10.0.19045) RAM: 4239MB free of 8060MB total Disc: 580GB free of 932GB total Range check error Address: $0044DDD1 Backtrace: $0044DDD1 $0085A07A $0091387D $009136A1 $00916E3E $007D6D20 $005230C1 $00B225BE $0052442F $0098483D $00984038 $0097F516 $007F6BD2 $004D2749 $771E139B $771D836A $771D7A47 1 Link to comment Share on other sites More sharing options...
Nathan Parker Posted May 18 Share Posted May 18 I’ll get these crash logs reported. 2 Link to comment Share on other sites More sharing options...
Billy32792 Posted May 26 Share Posted May 26 On 4/29/2023 at 10:53 PM, Misulejoha said: unfortunately that didn't work. Can you try something for me before I call Tech Support? Can you try opening lets say the LSB> turn on Live click> Go to Genesis 1> Click on the word "God" (specifically after "In the beginning,"). Then change the LSB to the KJV with Strong's and click on the same word "God". Let me know if this produced Accordance to crash. I was able to easily reproduce this crash. I didn't even have to switch to the KJVS from the LSB. I am posting this on the programming team's board. I wasn't able to reproduce all of these reported crashes. Periodically you will need to clear your caches in the Accordance Safe Mode window. If you are on a Mac, press your ‘option’ key as you open Accordance in order to open Accordance Safe Mode. If you are on a Windows PC, press and hold your ‘alt’ key ‘immediately after’ you click on the Accordance icon in order to open Accordance Safe Mode. Please select ‘Remove startup session’, ‘Clear Library Cache’, ‘Clear Research Cache’ and then ‘Launch Accordance’. Thanks. 1 Link to comment Share on other sites More sharing options...
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