Well, the crash has happened

[Pastor Jonathan]

I am using Accordance 14 within a VM running Windows 10. 

 

The system crashes each time I do a search. 

 

I used the NKJV, searched a general search for James and John. It pulls up the search findings, and as I scroll through, when I get to the bottom of the findings, the system crashes. 

 

I have done it twice out of five searches, so not sure if I can duplicate it on my own. 

[miketisdell]

1 hour ago, Pastor Jonathan said:

I am using Accordance 14 within a VM running Windows 10. 

 

The system crashes each time I do a search. 

 

I used the NKJV, searched a general search for James and John. It pulls up the search findings, and as I scroll through, when I get to the bottom of the findings, the system crashes. 

 

I have done it twice out of five searches, so not sure if I can duplicate it on my own. 

 

I have had similar crashes but very intermittently. 

[Dr. Nathan Parker]

Do you have any crash logs you can post? I’m on Windows 11. Anyone else on Windows 10 consistently experiencing this?

[Larry Wing]

For what it's worth, I just tried with Acc 14.0.4 on Windows 10 running in VirtualBox on Linux computer and searching for "James and John" (without quotes) worked fine in NKJV, NASB2020, ESV. I tried several times and no crash.

[Pastor Jonathan]

16 hours ago, Nathan Parker said:

Do you have any crash logs you can post? I’m on Windows 11. Anyone else on Windows 10 consistently experiencing this?

I do. 

 

I don't have the crash logs for the original issue, but this morning I came in and did a live search on Proverbs 3:1-2 and the word law. Double clicked and it crashed. Here is the log:

 

Accordance Crash Log

Crashed at: 8:32:16:901 On: 18 of Apr, 2023 Pacific Daylight Time

 

Accordance 14:0.4 (14.0.4.0)

Windows 10 (10.0.19045)

Ram: 2615MB free of 4095MB total

 

Message: Range check error

Address: $      0044CCB1

 

Backtrace:

$0044CCB1

$0084E2DA

$009070ED

$00906F11

$0090A6AE

$007C6972

$00525C35

$00977BFD

$009773F8

$009728C6

$007EAF22

$004D3EA9

$76C30E8B

$76C27E5A

$76C27537

$76C256DB

$007D21EF

 

 

ETA: I just did the same search, and it worked fine. It is almost as thought it has morning glitches. 

Edited April 19, 2023 by Pastor Jonathan

[Pastor Jonathan]

15 hours ago, Larry Wing said:

For what it's worth, I just tried with Acc 14.0.4 on Windows 10 running in VirtualBox on Linux computer and searching for "James and John" (without quotes) worked fine in NKJV, NASB2020, ESV. I tried several times and no crash.

Yeah, it is weird. It happens once in a while, and the last time was with 14.0.0. But I knew there were issues so I didn't say anything. Then it just happened again yesterday and now I have this new thing today. 

[Pastor Jonathan]

Not sure what I am doing wrong. But I just did another search, and while I don't have the logs, it crashed again. Searching for a different word. 

[Dr. Nathan Parker]

What word were you searching for? Tech Support might have a Windows 10 PC they can test this on if you want to reach out to them via email. My PC is Windows 11, so I’m having issues duplicating these issues.

[Pastor Jonathan]

On 4/19/2023 at 2:33 PM, Nathan Parker said:

What word were you searching for? Tech Support might have a Windows 10 PC they can test this on if you want to reach out to them via email. My PC is Windows 11, so I’m having issues duplicating these issues.

@Nathan Parker,

 

Sorry, I don't remember the word or verse. It happened and I was close to ending my day (right before my first trip of the camping season) so I just shut down everything to go home and pack and left. My mind was fuzzy at that moment :). Thanks.  

[Dr. Nathan Parker]

OK, next time it happens, update here with the steps you followed so we can see if we can reproduce it.

[robrecht]

@Nathan Parker