Stephen Anderson Posted April 18, 2023 Share Posted April 18, 2023 Since installing Accordance 14 yesterday, I am unable to sign in (using either ver 14 or ver 13). When attempting to start up in ver 14, after supplying my username and password the Easy Install window informs me "Accordance 14 not found in account." When attempting to start up in ver 13, after supplying my username and password the Easy Install window simply invites me to sign in again (displaying no message). I am running macOS 11.7.6.Any solutions? Link to comment Share on other sites More sharing options...
Lorinda H. M. Hoover Posted April 18, 2023 Share Posted April 18, 2023 I would suggest calling tech support. Link to comment Share on other sites More sharing options...
Stephen Anderson Posted April 18, 2023 Author Share Posted April 18, 2023 Thanks — I couldn't find anyone with similar issues here. I've emailed them. Link to comment Share on other sites More sharing options...
Dr. Nathan Parker Posted April 18, 2023 Share Posted April 18, 2023 Tech Support or even Customer Service should be able to assist here. There were a few issues with some purchases not being refreshed in the customer’s databases, so we might just need to do some form of backend refresh on your account. I think it had to do with the server migration where a few accounts needed a backend refresh. Link to comment Share on other sites More sharing options...
.png.c3123c857d1029f98e39c9394adc358d.png)
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now