all user content gone

[Linda DeRienzo]

I opened up accordance (13x) this morning to be told that all my user content is no longer available.  What?  What happened to it, and how can I get it back??

[Kristin]

Hi @Linda DeRienzo,

I am sorry to hear this! When it said it was no longer available, did it give a reason?

 

Concerning your resources, yes, you will for sure be able to get them back as once you buy something it is always linked to your account. You might need to just re-download them from the website, but from what you are saying it sounds they are still on your computer, just not accessible.

 

Kristin

[Dr. Nathan Parker]

@Linda DeRienzo Can you post a screenshot of what you’re seeing? 

 

Here are some instructions for taking a screenshot on a Mac or Windows:

 

https://support.apple.com/en-us/HT201361

 

https://www.pcmag.com/how-to/how-to-take-screenshots-in-windows-11

 

https://www.howtogeek.com/226280/how-to-take-screenshots-in-windows-10/

[Lawrence]

@Linda DeRienzo

Before doing anything else, make sure you backup your Accordance data folders.

https://www.accordancebible.com/back-up-accordance/