Harvey Posted January 5 Share Posted January 5 I can download an update to version 3.1 of "Grammatical Syntax add-on to HMT-W4," but even though I get a message after installing that all updates have been installed, the update is not installed (and continues to show up as an available update). I have restarted Accordance (14.03 for Windows) and cleared the caches, and the problem persists. Any suggestions would be appreciated. Link to comment Share on other sites More sharing options...
Nathan Parker Posted January 6 Share Posted January 6 Thanks for this! I’ll get you in touch with Tech Support to see what I can find out. Link to comment Share on other sites More sharing options...
Billy32792 Posted January 6 Share Posted January 6 @Harvey As a work around for now you can go into the Accordance Safe Mode troubleshooting window and select Uninstall Syntax and other special files. Then you can go into Easy Install and download new copies and you will get the updated versions in that download. If you are on a Windows PC, press and hold your ‘alt’ key ‘immediately after’ you click on the Accordance icon in order to open Accordance Safe Mode. If you are on Mac, press your ‘option’ key as you open Accordance in order to open Accordance Safe Mode. 1 Link to comment Share on other sites More sharing options...
Harvey Posted January 6 Author Share Posted January 6 I just tried that, and what got installed was again verion 3.0, with 3.1 showing up as an available upgrade---which I could download but not install. 1 Link to comment Share on other sites More sharing options...
Billy32792 Posted January 6 Share Posted January 6 @ Harvey, That should have worked. However, I tried it on my Windows PC and got the same results that you did. I will email you a copy of the HMT-W4.syntax version 3.1 to the email address we have for you on file. You'll need to place this file in the Gloss folder located at: C:\ProgramData\Accordance\Gloss folder\. Rename the current HMT-W4.syntax and add the new one I am sending and then try restarting Accordance to see if it helps. ProgramData is a hidden folder. To show hidden folders on Windows 10 or 11: File Explorer > View > Check Hidden Items. If adding the correct file doesn't help, we will need to wait for the programming team to release the fix. 1 Link to comment Share on other sites More sharing options...
Lyndon Drake Posted January 6 Share Posted January 6 I have the same problem (on a Mac). Any chance you can email the appropriate files for me too? 1 Link to comment Share on other sites More sharing options...
Nathan Parker Posted January 7 Share Posted January 7 The office may be closed for the weekend, but if you don’t hear something by Monday afternoon, post back here, and I’ll have Tech Support followup with you. Link to comment Share on other sites More sharing options...
Billy32792 Posted January 9 Share Posted January 9 Yes, the office is closed on the weekends and holidays. You can contact us directly at: techsupport@accordancebible.com or 407-339-0266 for assistance. @Lyndon Drake I will email you the files and instructions to the email address that we have on file for you. 1 Link to comment Share on other sites More sharing options...
Lyndon Drake Posted January 9 Share Posted January 9 @Billy32792 many thanks, that worked well. Link to comment Share on other sites More sharing options...
Billy32792 Posted January 9 Share Posted January 9 @Lyndon Drake You are quite welcome! 1 Link to comment Share on other sites More sharing options...
Roman Mazur Posted January 9 Share Posted January 9 Hi everyone, in a special way - Nathan Parker! Few days ago (January, 3rd 2023) I have purchased Hebrew Master collection (it was an upgrade). Until now there is no way to update (upgrade) the previous level - expert collection. Is this a kind of bug or am I doing something wrong? In any case - I do not observe big troubles with Accordance 14. Thanks in advance! Roman Link to comment Share on other sites More sharing options...
Nathan Parker Posted January 9 Share Posted January 9 Are you having issues getting the modules to install? I’m trying to better understand the issue. Link to comment Share on other sites More sharing options...
Roman Mazur Posted January 9 Share Posted January 9 Nathan, yes, there is way to proceed to install the upgrade. Roman 1 Link to comment Share on other sites More sharing options...
Roman Mazur Posted January 9 Share Posted January 9 Sorry, there is NO way... 1 Link to comment Share on other sites More sharing options...
Nathan Parker Posted January 9 Share Posted January 9 Hi Roman, thanks for the update! When you have a moment, contact tech support here. https://www.accordancebible.com/sources-of-support/ Link to comment Share on other sites More sharing options...
Roman Mazur Posted January 10 Share Posted January 10 Hi Nathan, it was good idea to contact tech support. Ricardo found very quickly the solution. Thanks! Roman 1 Link to comment Share on other sites More sharing options...
Nathan Parker Posted January 10 Share Posted January 10 Great! Thanks for the update! Link to comment Share on other sites More sharing options...
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