Erhard Posted December 16, 2022 Share Posted December 16, 2022 It seems that after the last Windows update, the update in Accordance gets stuck. I tried this on a couple of computers with the same result. 2 Link to comment Share on other sites More sharing options...
miketisdell Posted December 16, 2022 Share Posted December 16, 2022 I am having the exact same problem. Link to comment Share on other sites More sharing options...
Benjamin Noonan Posted December 16, 2022 Share Posted December 16, 2022 I'm also having this problem. Accordance automatically attempts to update upon startup, and then it keeps trying to update, and I can't do anything else with the program. I'm not able to use Accordance until there's a fix for this. Link to comment Share on other sites More sharing options...
Benjamin Noonan Posted December 16, 2022 Share Posted December 16, 2022 If you start Accordance in Safe Mode and disable the automatic updates upon startup, you can then update the program to the latest update from within Safe Mode. That seems to fix the issue. 2 Link to comment Share on other sites More sharing options...
Misulejoha Posted December 16, 2022 Share Posted December 16, 2022 I am also having the same problem. Link to comment Share on other sites More sharing options...
Erhard Posted December 16, 2022 Author Share Posted December 16, 2022 I just updated to 14.0.3 and when you check for content updates it still gives the error message. If you do "easy install" first, even if you have nothing to install and then go to updates, it works. 2 Link to comment Share on other sites More sharing options...
Silas Marrs Posted December 16, 2022 Share Posted December 16, 2022 Thanks! Hopefully that clue will help me track down the issue. 2 Link to comment Share on other sites More sharing options...
softecsolutions Posted December 17, 2022 Share Posted December 17, 2022 I had the same problem and started Accordance in safe mode and removed "General" settings, and it worked fine afterwards. (But that was just a day ago). Link to comment Share on other sites More sharing options...
JSBesen Posted December 17, 2022 Share Posted December 17, 2022 Like all of you, I had that problem, but I had a Workspace open, too. I opened Utilities and checked for an App Update and it gave me the latest version. After the latest update, it performed its Content Update without any issues. However, if you do not have a Workspace open, I can see where Safe Mode is the way to go. Link to comment Share on other sites More sharing options...
kcmizzou Posted December 18, 2022 Share Posted December 18, 2022 I just had this issue with my Windows computer. Solution for me: Open Accordance in safe mode by immediately pressing and holding the ALT key after starting until safe mode menu appears. Then select do not check for updates. Then press continue button on the menu. Accordance opens in safe mode. Select Utilities and check for APP update to install latest update. The latest app update installed correctly. Then choose check for content update. This returned a server error message. I tried again and two content updates downloaded and installed. Accordance is working now. I have not checked my Mac computer but safe mode uses OPT key if problem is on Mac installations. Hope this helps. Link to comment Share on other sites More sharing options...
softecsolutions Posted December 19, 2022 Share Posted December 19, 2022 On 12/16/2022 at 7:18 PM, Silas Marrs said: Thanks! Hopefully that clue will help me track down the issue. Hi @Silas Marrs. My Accordance has been working very well since I removed "General" settings in safe mode. Even before I went to version 14, i was having the occasional issue with Accordance, and some of the menu's were not working well, and it may or may not open. Since the General settings cleanup, it seems to work perfectly, and the options I was missing before are back. I haven't programmed in many years, but I am wondering about the possibility of some of the options becoming corrupted over a period of time. Maybe even after new updates are added. The corruption may not be enough to cause the program to fail outright, but just enough to make it unstable. And, maybe, in version 14, the problem became more prominent. (Just throwing out ideas.) I see many comments from people having issues, and by the sounds of it, they were long time users of Accordance. I wonder if a clean install has any issues? Link to comment Share on other sites More sharing options...
Roman Mazur Posted December 19, 2022 Share Posted December 19, 2022 I was trying to update Accordance to the newest version 14.0.3, but it is giving me a strange information. But no panic from my side - it works Roman (Mac version; mac OS Big Sur v. 11.7.2; on M2 MacBook Air - it is fine and newest version) Link to comment Share on other sites More sharing options...
docdave Posted December 19, 2022 Share Posted December 19, 2022 On 12/16/2022 at 4:15 PM, bjnoonan said: If you start Accordance in Safe Mode and disable the automatic updates upon startup, you can then update the program to the latest update from within Safe Mode. That seems to fix the issue. I am having same problem, but when I open Accordance in safe mode (with networking) it won't let me update to 14.0.3...does not seem to be finding the internet. Link to comment Share on other sites More sharing options...
Erhard Posted December 19, 2022 Author Share Posted December 19, 2022 17 minutes ago, docdave said: I am having same problem, but when I open Accordance in safe mode (with networking) it won't let me update to 14.0.3. I wonder if you could get tech support to send you a link to V14.0.3 and install it that way? 1 Link to comment Share on other sites More sharing options...
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