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New Bug: Updating Pop-ups and Errors


C. J. Fang
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Recently, there was a repeating of pop-up window (for updating) when I opened the Accordance software (PC), which I had to force-close the software and opened it again. The software opened fine the second time, and I have set it not to check updates automatically. Nevertheless, when I click Check for Content Updates, an error window pops up with this error message: "Error processing online information. There may be a problem with the servers..." (screenshot attached).

 

 

Updating-Error-Popup.jpg

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I've had both problems too and still do. This has been an ongoing thing. It sounded like the only solution was to reset all preferences, but I have chosen not to do that. I was sort of holding on to hope that in the next version this problem would go away.

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I encountered the same problem. It happened after today's Windows Update. "Close this application" doesn't work, although quitting the main Accordance application stopped generating more windows. I needed to either reboot or logout to close all the windows. See below for a screenshot from pressing windows-tab.

 

 

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I have the same problem as well. The issue started yesterday. I had to force quit Accordance for it to stop. When I went back into Accordance a second time, the issue was gone. I also got the error message "Error processing online information. There may be a problem with the servers. Please try again later." The same thing happened again today.

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After doing a fresh install today on Windows 11, I'm having the same problem.  Exiting and restarting does not make it go away.

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Can the developers please let us know when this has been fixed and we can open Accordance again safely?

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We apologize for this inconvenience.

 

If you encounter a flashing screen in Easy Install > Check for Updates in the Windows version of Accordance, you will need to quit Accordance using Task Manager (control-alt-delete).

 

Then reopen Accordance to the Accordance Safe Mode troubleshooting window and 'Remove the General Settings’.

 

In order to open Accordance Safe Mode on a Windows computer, press and hold your ‘alt’ key ‘immediately after’ you click on the icon to open Accordance.

 

Please select ‘Remove General Settings’ and then relaunch Accordance. This will reset some of your personal preferences and you will need to put in your name and account information again, but this is normal. This should correct the flashing screen issue.

 

Thanks.

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On the other error message referenced on this thread, 'Error processing online information. There may be a problem with the servers'  this almost always means the username or password is incorrect. The most common instance is using an email address in place of a username. This will work on our website but not in the Accordance app.

 

 

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Thank you Billy, I've completed the step of Remove the General Settings. So, I logged in again with username (not email). I've even restarted my computer. However, when I click Check for Content Updates, the error message still pops up, which says "Error process online information. There may be a problem with the servers."

 

(BTW, so far there's no problem to open the software.)

Edited by C. J. Fang
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Thanks for getting back to us, Billy.

 

I followed your instructions but it didn't ask for my name and account information.

I made several attempts, decreasing the number of downloaded resources each time, eventually with none selected.

The first attempt did not succeed, and the others ended up with a dialogue box asking, 'Where is the file for the "ESVS" text?'

 

There was no request for my name and account information.

There's also no more flashing screen, but I still can't get into the application.

 

 

19 hours ago, Billy32792 said:

We apologize for this inconvenience.

 

If you encounter a flashing screen in Easy Install > Check for Updates in the Windows version of Accordance, you will need to quit Accordance using Task Manager (control-alt-delete).

 

Then reopen Accordance to the Accordance Safe Mode troubleshooting window and 'Remove the General Settings’.

 

In order to open Accordance Safe Mode on a Windows computer, press and hold your ‘alt’ key ‘immediately after’ you click on the icon to open Accordance.

 

Please select ‘Remove General Settings’ and then relaunch Accordance. This will reset some of your personal preferences and you will need to put in your name and account information again, but this is normal. This should correct the flashing screen issue.

 

Thanks.

 

Edited by Lawrence
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Today, 

On 9/21/2022 at 1:07 PM, C. J. Fang said:

Thank you Billy, I've completed the step of Remove the General Settings. So, I logged in again with username (not email). I've even restarted my computer. However, when I click Check for Content Updates, the error message still pops up, which says "Error process online information. There may be a problem with the servers."

 

(BTW, so far there's no problem to open the software.)

 

Today, when I opened the Accordance software, the repeating pop-up window appeared again. It seems that when it checks for updates, it encounters the problem. Note that I've completed the Remove the General Settings and logged-in with username (not email). 

 

Added Notes: I am able to update by clicking Utilities -> Check for Content Updates -> Refresh List

(Although an error window still appears when I clicked Check for Content Updates, I could close the pop-up window, click the "gear icon" at the right-top corner to refresh the list in order to update.)

 

 

 

 

Edited by C. J. Fang
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My students are experiencing the same issue on Windows (I'm on Mac). Pretty critical issue. I hope a fix will be released asap without having to force people to go into safe mode etc...

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Just curious because I haven't seen it mentioned above, but is this affecting only the 13.3.x branch, only the 13.4.x branch, or both?

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@Billy32792

I still can't get into Accordance on the PC that had the repeating-update problem. Any suggestions?

After deleting General Settings, the process leads to a dead end here:

 

 

image.png.1f874e9d12282e2386fe8bda2451e969.png

Edited by Lawrence
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Hi@Lawrence,

 

Something bad has happened on that installation. The ESVS is the one module that you have to have in order to get Accordance to open. You may need to contact us directly at: techsupport@accordancebible.com so that we can troubleshoot this. I will email you that file and some instructions to help you try to jump start the installation.

 

 

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There is an update to Accordance 13.3.4 which may help with the Check for updates issue, if removing the General Settings didn't help.

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