new purchases not appearing in easy install

[Jonna Schmidt]

There have been some great sales and I purchased some items. My items are NOT appearing in easy install. 

 

The 3 MACs are using Accordance 13.1.2 and the iPhone has the latest version.

 

I know that is going to be a long-shot that anyone might have suggestions, and I am pretty much resigned that I am going to need to wait to Monday, but hope springs eternal. 

 

There is another issue with my IOS device -- and I do not know if this is related.  FOR YEARS, my user names was Jonnaschmidt, but now my username is my email.

 

The IOS devices has the old username, and I tried to log-out and sign in with my NEW user name, and Accordance will not take the new user name and password

 

Thanks for any suggestions

 

Jonna 

 

 

[Jonna Schmidt]

Thanks to anyone who has read my comments: I have verified that I have 2 accordance accounts. Accordance is only letting me sign in with the "old account" -- such that I need tech support to combine everything into ONE ACCOUNT once and for all. I ordered things today with the "new" account -- and Accordance will not let me download stuff off the new account. SO, hopefully on Monday: they can combined everything -- or at least refund and then let me re-order. Whatever it takes. 

[Dr. Nathan Parker]

Call Customer Service in the morning (Michele is my rep). She can get your accounts merged and determine what needs to be done with your orders.