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Import User Tool not working


Erhard
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I am trying to import a new user tool. According to Accordance Help, after you open the "import user tool" pop-up, have PDF selected and create a new user tool, there is supposed to be another "standard dialog box" is supposed to open. It does not 🙁. I also tried creating a new user tool and then importing into that. Again, that did not work. Any ideas?

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It seems you are confused with "new".  New User Tool means totally new not import. 

 

1. You can create a new User Tool. Give a name and open it. Paste the content in. Save it. 

2. Open Import User Tool and choose PDF, click O.K. again O.K. and choose the PDF.

Edited by Fabian
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HI Fabian

I think this might be a Windows 10 issue. I just tried doing it according to the instructions on my Windows 11 computer and it worked there. The dialog box appeared and imported just fine. I had tried both importing to make a new user tool and also as you have said to create a new one and then paste into it. When I pasted into it, not all the text came in. I suspect they will need to look at the Windows 10 issue.

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35 minutes ago, Erhard said:

I think this might be a Windows 10 issue.

 

@Erhard, it may not be a universal Windows 10 issue. I'm running Accordance 13.3.2 on Windows 10.0.19044, and when I click OK on the Import to User Tool dialog (after selecting PDF in the Import dropdown and the Create a new User Tool option), I'm seeing the PDF File Import dialog (see attached), which I believe is the expected behavior.

 

user-tool-import.png

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You may be right, I just tried it on another windows 10 computer and it worked there. Then I went back to my main computer and it worked this time. Kind of strange. Really make me wonder what happened before when the dialog box would not come up as I tried it several times.

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