Accordance crashes when I am in a Google doc/sheet/form

January 25, 2022

This does not seem to happen all the time, but it does several times a week. Accordance recently started crashing several times a week. It appears to happen when I am in a Google doc/sheet/form. It seems that I can have them open with no problem, as long as I am not "in" that tab. If I have a Google sheet open, but leave Safari in a different tab, it does not seem to cause an issue. But if I start working in the Google doc/sheet/form and work in it for a while or leave it as the "active" tab in Safari, Accordance will often crash. This has happened with a variety of workspaces open so I do not think it is a workspace problem.

Here is my data:

iMac (Retina 5K, 27-inch, Late 2015)

MacOS Mojave 10.14.6

Accordance 13.3.2

Thanks for any help.

In Christ,

Bret Hicks

January 26, 2022

I think you're going to need to supply the crash log files. Open up your Console app on MacOS and see if you can find reports under Crash, Spin, Log, or Diagnostic that pertain to Accordance or accord.

This is going to be really hard to trace otherwise.

January 26, 2022

I think this is the most recent one. Is this correct?

In Christ,

Bret

Date/Time: 2021-12-27 10:04:40 -0500
End time: 2021-12-27 10:08:50 -0500
OS Version: Mac OS X 10.14.6 (Build 18G9323)
Architecture: x86_64h
Report Version: 28
Incident Identifier: 728603C2-BE39-43E7-B192-A884C4C3EA93

Data Source: Microstackshots
Shared Cache: 0x100c7000 4D5A952D-68F2-3F2C-A5E0-9EC1CA6053CB

Command: acord
Path: /Applications/Accordance.app/Contents/MacOS/acord
Identifier: com.OakTree.Accordance
Version: 13.3.2 (13.3.2)
PID: 38290

Event: wakeups
Action taken: none
Wakeups: 45001 wakeups over the last 295 seconds (153 wakeups per second average), exceeding limit of 150 wakeups per second over 300 seconds
Wakeups limit: 45000
Limit duration: 300s
Wakeups caused: 45001
Duration: 249.38s
Steps: 17

Hardware model: iMac17,1
Active cpus: 4

Fan speed: 1195 rpm

Heaviest stack for the target process:
17 ??? (acord + 456366) [0x104cda6ae]
17 -[NSApplication run] + 699 (AppKit + 81044) [0x7fff39067c94]
17 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361 (AppKit + 105335) [0x7fff3906db77]
17 _DPSNextEvent + 1135 (AppKit + 110217) [0x7fff3906ee89]
17 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 44150) [0x7fff3acd6c76]
11 ReceiveNextEventCommon + 603 (HIToolbox + 44773) [0x7fff3acd6ee5]
11 RunCurrentEventLoopInMode + 292 (HIToolbox + 45483) [0x7fff3acd71ab]
11 CFRunLoopRunSpecific + 455 (CoreFoundation + 240350) [0x7fff3ba78ade]
6 __CFRunLoopRun + 1612 (CoreFoundation + 242556) [0x7fff3ba7937c]
4 __CFRunLoopServiceMachPort + 328 (CoreFoundation + 245262) [0x7fff3ba79e0e]
4 mach_msg_trap + 10 (libsystem_kernel.dylib + 4634) [0x7fff67c9d21a]

Powerstats for: acord [38290]
UUID: 0485450E-9818-3509-B046-4FC7508A5230
Path: /Applications/Accordance.app/Contents/MacOS/acord
Architecture: x86_64
Parent: UNKNOWN [1]
UID: 501
Footprint: 348.40 MB -> 888.77 MB (+540.37 MB) (max 1728.68 MB )
Pageins: 501 pages
Start time: 2021-12-27 10:04:40 -0500
End time: 2021-12-27 10:08:50 -0500
Num samples: 17 (100%)
CPU Time: 10.543s
Primary state: 11 samples Non-Frontmost App, Non-Suppressed, User mode, Effective Thread QoS User Interactive, Requested Thread QoS User Interactive, Override Thread QoS Unspecified
User Activity: 0 samples Idle, 17 samples Active
Power Source: 0 samples on Battery, 17 samples on AC
17 ??? (acord + 456366) [0x104cda6ae]
17 -[NSApplication run] + 699 (AppKit + 81044) [0x7fff39067c94]
17 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361 (AppKit + 105335) [0x7fff3906db77]
17 _DPSNextEvent + 1135 (AppKit + 110217) [0x7fff3906ee89]
17 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 44150) [0x7fff3acd6c76]
11 ReceiveNextEventCommon + 603 (HIToolbox + 44773) [0x7fff3acd6ee5]
11 RunCurrentEventLoopInMode + 292 (HIToolbox + 45483) [0x7fff3acd71ab]
11 CFRunLoopRunSpecific + 455 (CoreFoundation + 240350) [0x7fff3ba78ade]
6 __CFRunLoopRun + 1612 (CoreFoundation + 242556) [0x7fff3ba7937c]
4 __CFRunLoopServiceMachPort + 328 (CoreFoundation + 245262) [0x7fff3ba79e0e]
4 mach_msg_trap + 10 (libsystem_kernel.dylib + 4634) [0x7fff67c9d21a]
3 <Kernel mode>
1 <Frontmost App, Kernel mode>
1 voucher_mach_msg_revert + 1 (libdispatch.dylib + 137589) [0x7fff67b39975]
1 __CFRunLoopServiceMachPort + 353 (CoreFoundation + 245287) [0x7fff3ba79e27]
1 kdebug_trace + 33 (libsystem_kernel.dylib + 7362) [0x7fff67c9dcc2]
1 kdebug_is_enabled + 19 (libsystem_kernel.dylib + 7435) [0x7fff67c9dd0b]
2 __CFRunLoopRun + 1136 (CoreFoundation + 242080) [0x7fff3ba791a0]
2 __CFRunLoopDoObservers + 451 (CoreFoundation + 625513) [0x7fff3bad6b69]
2 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 (CoreFoundation + 625716) [0x7fff3bad6c34]
2 __65+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayRefresh]_block_invoke + 274 (AppKit + 1163097) [0x7fff3916ff59]
2 CA::Transaction::commit() + 596 (QuartzCore + 7278) [0x7fff4650bc6e]
2 CA::Context::commit_transaction(CA::Transaction*) + 342 (QuartzCore + 9614) [0x7fff4650c58e]
2 CA::Layer::display_if_needed(CA::Transaction*) + 627 (QuartzCore + 82761) [0x7fff4651e349]
2 -[_NSViewBackingLayer display] + 811 (AppKit + 1200987) [0x7fff3917935b]
2 _NSBackingLayerDisplay + 528 (AppKit + 1314394) [0x7fff39194e5a]
2 -[CALayer _display] + 1830 (QuartzCore + 85528) [0x7fff4651ee18]
2 invocation function for block in CA::Layer::display_() + 53 (QuartzCore + 489509) [0x7fff46581825]
2 CABackingStoreUpdate_ + 577 (QuartzCore + 89138) [0x7fff4651fc32]
2 -[NSView(NSLayerKitGlue) _drawViewBackingLayer:inContext:drawingHandler:] + 1720 (AppKit + 1317032) [0x7fff391958a8]
2 __46-[NSView(NSLayerKitGlue) drawLayer:inContext:]_block_invoke + 192 (AppKit + 1317707) [0x7fff39195b4b]
2 -[NSView(NSInternal) _recursive:displayRectIgnoringOpacity:inContext:shouldChangeFontReferenceColor:stopAtLayerBackedViews:] + 1627 (AppKit + 1319352) [0x7fff391961b8]
2 _NSViewDrawRect + 66 (AppKit + 1325354) [0x7fff3919792a]
1 ??? (acord + 1945334) [0x104e45ef6]
1 ??? (acord + 1947840) [0x104e468c0]
1 ??? (acord + 1952195) [0x104e479c3]
1 ??? (acord + 127236) [0x104c8a104]
1 ??? (acord + 123825) [0x104c893b1]
1 ??? (acord + 125958) [0x104c89c06]
1 -[NSString(NSStringDrawing) drawAtPoint:withAttributes:] + 145 (UIFoundation + 712445) [0x7fff62933efd]
1 _NSStringDrawingCore + 188 (UIFoundation + 212260) [0x7fff628b9d24]
1 __NSStringDrawingEngine + 7071 (UIFoundation + 96009) [0x7fff6289d709]
1 -[NSCoreTypesetter _stringDrawingCoreTextEngineWithOriginalString:rect:padding:context:forceClipping:styledTextOptions:attributes:stringDrawingOptions:drawingContext:wantsTextLineFragments:validatedAttributedString:firstNonRenderedCharacterIndex:foundSoftHyphenAtEOL:enginePathUsed:] + 1572 (UIFoundation + 105341) [0x7fff6289fb7d]
1 -[NSCoreTypesetter _NSFastDrawString:length:attributes:paragraphStyle:typesetterBehavior:lineBreakMode:rect:padding:cgContext:baselineRendering:usesFontLeading:usesScreenFont:scrollable:syncAlignment:mirrored:boundingRectPointer:baselineOffsetPointer:wantsTextLineFragments:applicationFrameworkContext:] + 5465 (UIFoundation + 127498) [0x7fff628a520a]
1 CGGStateSetFontSmoothingStyle + 33 (CoreGraphics + 332469) [0x7fff3bed72b5]
1 ??? (acord + 106777) [0x104c85119]
1 CGContextFillRect + 105 (CoreGraphics + 87627) [0x7fff3be9b64b]
1 CGContextFillRects + 96 (CoreGraphics + 87730) [0x7fff3be9b6b2]
1 ripc_DrawRects + 354 (CoreGraphics + 88227) [0x7fff3be9b8a3]
1 ripc_Render + 322 (CoreGraphics + 100491) [0x7fff3be9e88b]
1 RIPLayerBltShape + 1309 (CoreGraphics + 108422) [0x7fff3bea0786]
1 RGBAf16_mark_inner(BltDepth* const*, BltOp const*) + 14246 (CoreGraphics + 294773) [0x7fff3becdf75]
1 CGSFillDRAM64 + 4678 (CoreGraphics + 319782) [0x7fff3bed4126]
1 <Kernel mode>
1 __CFRunLoopRun + 2130 (CoreFoundation + 243074) [0x7fff3ba79582]
1 __CFRunLoopDoTimers + 141 (CoreFoundation + 369581) [0x7fff3ba983ad]
1 +[__NSArrayM __new:::] + 36 (CoreFoundation + 86130) [0x7fff3ba53072]
1 __CFAllocateObject2 + 15 (CoreFoundation + 17840) [0x7fff3ba425b0]
1 class_createInstance + 83 (libobjc.A.dylib + 25836) [0x7fff6638a4ec]
1 calloc + 30 (libsystem_malloc.dylib + 17348) [0x7fff67d153c4]
1 malloc_zone_calloc + 99 (libsystem_malloc.dylib + 17476) [0x7fff67d15444]
1 nanov2_calloc + 81 (libsystem_malloc.dylib + 63453) [0x7fff67d207dd]
1 nanov2_allocate + 130 (libsystem_malloc.dylib + 59753) [0x7fff67d1f969]
1 nanov2_allocate_from_block + 28 (libsystem_malloc.dylib + 61608) [0x7fff67d200a8]
1 __CFRunLoopRun + 1837 (CoreFoundation + 242781) [0x7fff3ba7945d]
1 _kernelrpc_mach_port_extract_member_trap + 10 (libsystem_kernel.dylib + 4550) [0x7fff67c9d1c6]
1 __CFRunLoopRun + 1306 (CoreFoundation + 242250) [0x7fff3ba7924a]
1 __CFRunLoopServiceMachPort + 328 (CoreFoundation + 245262) [0x7fff3ba79e0e]
1 mach_msg_trap + 10 (libsystem_kernel.dylib + 4634) [0x7fff67c9d21a]
6 ReceiveNextEventCommon + 355 (HIToolbox + 44525) [0x7fff3acd6ded]
6 RunCurrentEventLoopInMode + 292 (HIToolbox + 45483) [0x7fff3acd71ab]
6 CFRunLoopRunSpecific + 455 (CoreFoundation + 240350) [0x7fff3ba78ade]
6 __CFRunLoopRun + 1136 (CoreFoundation + 242080) [0x7fff3ba791a0]
6 __CFRunLoopDoObservers + 451 (CoreFoundation + 625513) [0x7fff3bad6b69]
6 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 (CoreFoundation + 625716) [0x7fff3bad6c34]
6 ??? (acord + 7538766) [0x10539b84e]
3 ??? (acord + 1902333) [0x104e3b6fd]
1 ??? (acord + 1898676) [0x104e3a8b4]
1 ??? (acord + 121778) [0x104c88bb2]
1 -[NSString(NSStringDrawing) sizeWithAttributes:] + 66 (UIFoundation + 274554) [0x7fff628c907a]
1 -[NSString(NSExtendedStringDrawing) boundingRectWithSize:options:attributes:context:] + 157 (UIFoundation + 274747) [0x7fff628c913b]
1 __NSStringDrawingEngine + 7071 (UIFoundation + 96009) [0x7fff6289d709]
1 -[NSCoreTypesetter _stringDrawingCoreTextEngineWithOriginalString:rect:padding:context:forceClipping:styledTextOptions:attributes:stringDrawingOptions:drawingContext:wantsTextLineFragments:validatedAttributedString:firstNonRenderedCharacterIndex:foundSoftHyphenAtEOL:enginePathUsed:] + 1572 (UIFoundation + 105341) [0x7fff6289fb7d]
1 -[NSCoreTypesetter _NSFastDrawString:length:attributes:paragraphStyle:typesetterBehavior:lineBreakMode:rect:padding:cgContext:baselineRendering:usesFontLeading:usesScreenFont:scrollable:syncAlignment:mirrored:boundingRectPointer:baselineOffsetPointer:wantsTextLineFragments:applicationFrameworkContext:] + 1104 (UIFoundation + 123137) [0x7fff628a4101]
1 CTFontGetLatin1GlyphsAndAdvanceWidths + 112 (CoreText + 96016) [0x7fff3d685710]
1 TFont::InitASCIIDataCache() const + 34 (CoreText + 96120) [0x7fff3d685778]
1 TASCIIDataCache::TASCIIDataCache(TFont const*) + 33 (CoreText + 96207) [0x7fff3d6857cf]
1 <Kernel mode>
1 ??? (acord + 118785) [0x104c88001]
1 CTFontCreateWithGraphicsFont + 97 (CoreText + 459978) [0x7fff3d6de4ca]
1 TFont::TFont(CGFont*, double, CGAffineTransform const*, __CTFontDescriptor const*) + 56 (CoreText + 460064) [0x7fff3d6de520]
1 TFont::InitDescriptor(CGFont*, __CTFontDescriptor const*) + 218 (CoreText + 460700) [0x7fff3d6de79c]
1 TDescriptorSource::CopyDescriptor(CGFont*, __CFDictionary const*) const + 351 (CoreText + 461181) [0x7fff3d6de97d]
1 TDescriptorSource::CopyDescriptor(__CFURL const*, bool, __CFString const*) const + 26 (CoreText + 24704) [0x7fff3d674080]
1 TDescriptorSource::CopyDescriptorUncached(__CFURL const*, bool, __CFString const*) const + 49 (CoreText + 24817) [0x7fff3d6740f1]
1 TPurgeableCache::RetainedValueForKey(void const*) + 54 (CoreText + 25550) [0x7fff3d6743ce]
1 -[NSCache objectForKey:] + 61 (CoreFoundation + 537516) [0x7fff3bac13ac]
1 cache_get_and_retain + 284 (libcache.dylib + 5157) [0x7fff679eb425]
1 ??? (acord + 3644401) [0x104fe4bf1]
1 ??? (acord + 3646383) [0x104fe53af]
1 ??? (acord + 9281756) [0x1055450dc]
1 ??? (acord + 1902041) [0x104e3b5d9]
1 ??? (acord + 383542) [0x104cc8a36]
1 +[NSImageRep imageRepWithContentsOfURL:] + 78 (AppKit + 6954969) [0x7fff396f5fd9]
1 +[NSImageRep imageRepWithContentsOfFile:] + 293 (AppKit + 6953610) [0x7fff396f5a8a]
1 +[NSBitmapImageRep _imageRepWithData:hfsFileType:extension:] + 86 (AppKit + 3456918) [0x7fff3939ff96]
1 +[NSBitmapImageRep _imagesWithData:hfsFileType:extension:zone:expandImageContentNow:includeAllReps:] + 433 (AppKit + 1883812) [0x7fff3921fea4]
1 ImageSourceOptionsForCGImageSource_index_ + 53 (AppKit + 1884449) [0x7fff39220121]
1 CGImageSourceCopyPropertiesAtIndex + 237 (ImageIO + 25257) [0x7fff3e4792a9]
1 IIOImageSource::copyPropertiesAtIndex(unsigned long, IIODictionary*) + 11 (ImageIO + 25443) [0x7fff3e479363]
1 IIOImageSource::getPropertiesAtIndexInternal(unsigned long, IIODictionary*) + 49 (ImageIO + 25573) [0x7fff3e4793e5]
1 IIOImageSource::makeImagePlus(unsigned long, IIODictionary*) + 474 (ImageIO + 27038) [0x7fff3e47999e]
1 IIO_Reader::initImageAtOffset(CGImagePlugin*, unsigned long, unsigned long, unsigned long) + 44 (ImageIO + 191222) [0x7fff3e4a1af6]
1 IIOReadPlugin::callInitialize() + 84 (ImageIO + 34078) [0x7fff3e47b51e]
1 PNGReadPlugin::initialize(IIODictionary*) + 4580 (ImageIO + 224304) [0x7fff3e4a9c30]
1 CreateMetadataFromXMPBufferInternal(char const*, unsigned long, char const*, unsigned long, unsigned int) + 253 (ImageIO + 241166) [0x7fff3e4ade0e]
1 TXMPMeta<std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > >::Initialize() + 29 (ImageIO + 244583) [0x7fff3e4aeb67]
1 WXMPMeta_Initialize_1 + 22 (ImageIO + 244671) [0x7fff3e4aebbf]
1 XMPMeta::Initialize() + 965 (ImageIO + 245765) [0x7fff3e4af005]
1 XMP_NamespaceTable::Define(char const*, char const*, char const**, unsigned int*) + 925 (ImageIO + 249123) [0x7fff3e4afd23]
1 std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> >::compare(std::__1::basic_string<char, std::__1::char_traits<char>, std::__1::allocator<char> > const&) const + 0 (ImageIO + 1087232) [0x7fff3e57c700]

Binary Images:
0x104c6b000 - 0x105866fff com.OakTree.Accordance 13.3.2 (13.3.2) <0485450E-9818-3509-B046-4FC7508A5230> /Applications/Accordance.app/Contents/MacOS/acord
0x7fff39054000 - 0x7fff39e09fff com.apple.AppKit 6.9 (1671.60.112) <4AFB032C-2786-3AD7-8EDA-576956992A9C> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff3accc000 - 0x7fff3afc3fff com.apple.HIToolbox 2.1.1 (918.7) <88D7F19C-8C9D-384B-BAB5-8205CA282F2C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7fff3ba3e000 - 0x7fff3be84fff com.apple.CoreFoundation 6.9 (1575.405) <04F56DFB-C410-31B8-8AE9-7D2024DB6E22> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff3be86000 - 0x7fff3c516fff com.apple.CoreGraphics 2.0 (1265.13) <C4238967-56E7-3AE5-A3F4-1A878EB5FFD8> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff3d66e000 - 0x7fff3d7d2fff com.apple.CoreText 352.0 (584.26.3.11) <EDA32C6C-EA1E-34A4-9B38-2728A309A60F> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff3e473000 - 0x7fff3e600fff com.apple.ImageIO.framework 3.3.0 (1850.2.14) <3D008370-138C-336C-A985-037D7CBD2253> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff4650a000 - 0x7fff46761fff com.apple.QuartzCore 1.11 (701.15) <67380D92-F388-32BA-96C4-1E7461D878AB> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff62886000 - 0x7fff62a3efff com.apple.UIFoundation 1.0 (551.5) <A0FDC3A4-45C6-3C87-B77F-7DC394374C08> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundation
0x7fff66384000 - 0x7fff66b09fff libobjc.A.dylib (756.2) <7C312627-43CB-3234-9324-4DEA92D59F50> /usr/lib/libobjc.A.dylib
0x7fff679ea000 - 0x7fff679eefff libcache.dylib (81) <1987D1E1-DB11-3291-B12A-EBD55848E02D> /usr/lib/system/libcache.dylib
0x7fff67b18000 - 0x7fff67b51fff libdispatch.dylib (1008.270.1) <97273678-E94C-3C8C-89F6-2E2020F4B43B> /usr/lib/system/libdispatch.dylib
0x7fff67c9c000 - 0x7fff67cc4fff libsystem_kernel.dylib (4903.278.70) <35EE704F-F9B6-3531-B312-E45CFA2A8743> /usr/lib/system/libsystem_kernel.dylib
0x7fff67d11000 - 0x7fff67d3bfff libsystem_malloc.dylib (166.270.1) <011F3AD0-8E6A-3A89-AE64-6E5F6840F30A> /usr/lib/system/libsystem_malloc.dylib

January 31, 2022

I suspect the JS code in that site might be exceeding Accordance's wakeup limit, especially alongside any other wakeups it needs to do.

@Silas Marrs

Event: wakeups
Action taken: none
Wakeups: 45001 wakeups over the last 295 seconds (153 wakeups per second average), exceeding limit of 150 wakeups per second over 300 seconds
Wakeups limit: 45000
Limit duration: 300s
Wakeups caused: 45001

February 1, 2022

So what should I do so that this does not happen? Is there some setting I can change? Or something I am doing that I need to change?

In Christ,

Bret

Accordance crashes when I am in a Google doc/sheet/form

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