Anthony Estes Posted January 11, 2022 Share Posted January 11, 2022 When I draw a box around the area I want on the atlas and click the option to open a 3D map, no matter what the altitude, including auto, I get this error: In order to show a 3D image, first select an area of the map to display as a 3D image. Then choose the amount of altitude distortion on the menu. Anyone else have trouble with this? Link to comment Share on other sites More sharing options...
Rev. Dr. Timothy M. Hall Posted January 11, 2022 Share Posted January 11, 2022 So I just attempted this and get intermittent results. The error code you mention showed up roughly half the time and it worked the other half ... I used the same process each time. Link to comment Share on other sites More sharing options...
Mark Allison Posted January 11, 2022 Share Posted January 11, 2022 I'm not able to reproduce this. You might want to try opening Accordance in Safe Mode (hold down the Option key on a Mac) and select "uninstall Atlas." Then you can re-install using Easy Install. Link to comment Share on other sites More sharing options...
Anthony Estes Posted January 11, 2022 Author Share Posted January 11, 2022 Hi Mark. Great suggestion. Except now it's asking me where the files and modules are. Is that not what I re-downloaded from Easy Install? Link to comment Share on other sites More sharing options...
Mark Allison Posted January 11, 2022 Share Posted January 11, 2022 4 minutes ago, Anthony Estes said: Hi Mark. Great suggestion. Except now it's asking me where the files and modules are. Is that not what I re-downloaded from Easy Install? Hmm. I'd try launching in Safe Mode again, and selecting all the options in the "Clean Up" section. Let me know how it goes. Link to comment Share on other sites More sharing options...
Anthony Estes Posted January 11, 2022 Author Share Posted January 11, 2022 9 minutes ago, Mark Allison said: Hmm. I'd try launching in Safe Mode again, and selecting all the options in the "Clean Up" section. Let me know how it goes. I'm still being prompted for files. I'm looking for them, but I have no idea where they are. Link to comment Share on other sites More sharing options...
Mark Allison Posted January 11, 2022 Share Posted January 11, 2022 21 minutes ago, Anthony Estes said: I'm still being prompted for files. I'm looking for them, but I have no idea where they are. They're located in Library—>Application Support—>Accordance—>Atlas Files. Link to comment Share on other sites More sharing options...
Anthony Estes Posted January 11, 2022 Author Share Posted January 11, 2022 8 minutes ago, Mark Allison said: They're located in Library—>Application Support—>Accordance—>Atlas Files. I've got two items in there: A backgrounds folder (which is empty somehow) and a Map data.adata file. I've used the maps recently so I don't know why it's acting like this now. Link to comment Share on other sites More sharing options...
Mark Allison Posted January 11, 2022 Share Posted January 11, 2022 I'm not sure what's going on. This may be something that Tech Support needs to handle. I'd try deleting the Atlas Files folder, then delete any Atlas items in your Library. Then I'd launch Accordance in Safe Mode and delete the Atlas files again. Then try re-installing with Easy Install. Link to comment Share on other sites More sharing options...
Anthony Estes Posted January 11, 2022 Author Share Posted January 11, 2022 That's probably what I'll do. Thanks for your assistance so far. 1 Link to comment Share on other sites More sharing options...
Billy32792 Posted January 13, 2022 Share Posted January 13, 2022 As an update, we got this corrected for Anthony in tech support. 2 Link to comment Share on other sites More sharing options...
Anthony Estes Posted January 13, 2022 Author Share Posted January 13, 2022 We certainly did. Thanks! Link to comment Share on other sites More sharing options...
Billy32792 Posted January 17, 2022 Share Posted January 17, 2022 You are quite welcome Anthony! Link to comment Share on other sites More sharing options...
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