Pasting (using keyboard shortcuts) Crashes Accordance

[mikmat]

Context: I use an Apple wireless keyboard (the one with the keypad). I am using keyboard shortcuts.  I copy (Command - C) a section from a commentary, then when I attempt to paste (Command - V) into my notes, Accordance crashes. When I do the same copy and pasting using the menu commands (not the keyboard shortcuts), Accordance works fine and does not crash. This has repeated continuously.  What to do?

 

Thanks,

 

[Billy32792]

Hi,

 

We tried to reproduce this, but could not. Perhaps we are not doing the exact same thing.

 

What operating system is on your computer? Which version of Accordance are you using? Does this happen in other apps? Have you checked to see if this happens in other notes files? Have you tried a new workspace? Have you tried another keyboard?

 

Thanks.

 

 

[mikmat]

Here is the Crash Log.

 

Accordance Crash Log
12/4/21, 9:44:10 AM

Accordance 13.3.2 (13.3.2)
MacOS 12.0.1

Message: Access violation
Address:   $000000010B590642

Backtrace:
0   acord                               0x000000010b590642 acord + 7726658
1   acord                               0x000000010b58feb0 acord + 7724720
2   acord                               0x000000010b58fcf9 acord + 7724281
3   acord                               0x000000010b58fb03 acord + 7723779
4   acord                               0x000000010b58f76a acord + 7722858
5   acord                               0x000000010b58f44c acord + 7722060
6   acord                               0x000000010b58f56b acord + 7722347
7   acord                               0x000000010b5bb43b acord + 7902267
8   acord                               0x000000010aea1b4c acord + 457548
9   CoreFoundation                      0x00007ff81843479f __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
10  CoreFoundation                      0x00007ff81843428e __CFRunLoopDoTimer + 927
11  CoreFoundation                      0x00007ff818433ded __CFRunLoopDoTimers + 307
12  CoreFoundation                      0x00007ff81841a3af __CFRunLoopRun + 1985
13  CoreFoundation                      0x00007ff81841952d CFRunLoopRunSpecific + 563
14  HIToolbox                           0x00007ff8210373e1 RunCurrentEventLoopInMode + 292
15  HIToolbox                           0x00007ff821037137 ReceiveNextEventCommon + 587
16  HIToolbox                           0x00007ff821036ed5 _BlockUntilNextEventMatchingListInModeWithFilter + 70

Binaries:
0x000000000ae32000 /Applications/Accordance.app/Contents/MacOS/acord
0x000000010c0a1000 /Applications/Accordance.app/Contents/Frameworks/SSZipArchive.framework/Versions/A/SSZipArchive
0x000000010c250000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x000000010cd1f000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial
 

[mikmat]

It still crashes just using my MacBook Pro keyboard (without the wireless keyboard). It crashes using a different workspace also. 

 

Thanks for your help.

 

Mike

[mikmat]

I now just open Accordance, don't do a thing and a couple minutes later it crashes. I'm at the point I'll have to reinstall it. Here's the latest crash log. 

 

Accordance Crash Log
12/7/21, 12:19:31 PM

Accordance 13.3.2 (13.3.2)
MacOS 12.0.1

Message: Access violation
Address:   $000000010ED46642

Backtrace:
0   acord                               0x000000010ed46642 acord + 7726658
1   acord                               0x000000010ed45eb0 acord + 7724720
2   acord                               0x000000010ed45cf9 acord + 7724281
3   acord                               0x000000010ed45b03 acord + 7723779
4   acord                               0x000000010ed4576a acord + 7722858
5   acord                               0x000000010ed4544c acord + 7722060
6   acord                               0x000000010ed4556b acord + 7722347
7   acord                               0x000000010ed7143b acord + 7902267
8   acord                               0x000000010e8ec50e acord + 3163406
9   acord                               0x000000010e805c75 acord + 2219125
10  acord                               0x000000010e806675 acord + 2221685
11  acord                               0x000000010e8123be acord + 2270142
12  acord                               0x000000010e718a54 acord + 1247828
13  acord                               0x000000010e64f72f acord + 423727
14  AppKit                              0x00007ff81e2927d8 forwardMethod + 204
15  AppKit                              0x00007ff81e2927d8 forwardMethod + 204
16  AppKit                              0x00007ff81e20e27c -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 7150

Binaries:
0x000000000e5e8000 /Applications/Accordance.app/Contents/MacOS/acord
0x000000010f857000 /Applications/Accordance.app/Contents/Frameworks/SSZipArchive.framework/Versions/A/SSZipArchive
0x000000010fa06000 /Applications/Accordance.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle
0x00000001104d5000 /Applications/Accordance.app/Contents/Frameworks/ObjectiveDropboxOfficial.framework/Versions/A/ObjectiveDropboxOfficial
 

[mikmat]

So I've deleted Accordance. And I am now reinstalling. I'll let you know if it corrects the problem. Thanks. 

 

 

[mikmat]

Accordance is now reinstalled. And it crashes within a minute of opening it. Here is the Apple generated crash report.

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               acord [1805]
Path:                  /Applications/Accordance.app/Contents/MacOS/acord
Identifier:            com.OakTree.Accordance
Version:               13.3.2 (13.3.2)
Code Type:             X86-64 (Native)
Parent Process:        launchd [1]
User ID:               501

Date/Time:             2021-12-09 13:47:58.1718 -0800
OS Version:            macOS 12.0.1 (21A559)
Report Version:        12
Bridge OS Version:     6.0 (19P548)
Anonymous UUID:        2A173A5D-B850-0AB4-14D5-04AA4A6F7C3A

Sleep/Wake UUID:       E73A4CD0-4D78-4AC0-8CAB-C9151BE75FB9

Time Awake Since Boot: 34000 seconds
Time Since Wake:       25230 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called

Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib                0x7ff80271b112 __pthread_kill + 10
1   libsystem_pthread.dylib               0x7ff802751233 pthread_kill + 263
2   libsystem_c.dylib                     0x7ff80269dd10 abort + 123
3   acord                                    0x107cf1241 0x107225000 + 11321921
4   acord                                    0x107a84d9a 0x107225000 + 8781210
5   CoreFoundation                        0x7ff80291250e __handleUncaughtException + 716
6   libobjc.A.dylib                       0x7ff8025fc503 _objc_terminate() + 90
7   acord                                    0x107a7909e 0x107225000 + 8732830
8   libc++abi.dylib                       0x7ff80270d4d7 std::__terminate(void (*)()) + 8
9   libc++abi.dylib                       0x7ff80270fd55 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception*) + 27
10  libc++abi.dylib                       0x7ff80270fd1c __cxa_throw + 116
11  libobjc.A.dylib                       0x7ff8025f4c9b objc_exception_throw + 302
12  Foundation                            0x7ff80378e2d6 _NSFileHandleRaiseOperationExceptionWhileReading + 241
13  Foundation                            0x7ff80366ff48 -[NSConcreteFileHandle writeData:] + 263
14  acord                                    0x10727446e 0x107225000 + 324718
15  CoreFoundation                        0x7ff80283179f __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
16  CoreFoundation                        0x7ff80283128e __CFRunLoopDoTimer + 927
17  CoreFoundation                        0x7ff802830ded __CFRunLoopDoTimers + 307
18  CoreFoundation                        0x7ff8028173af __CFRunLoopRun + 1985
19  CoreFoundation                        0x7ff80281652d CFRunLoopRunSpecific + 563
20  HIToolbox                             0x7ff80b4343e1 RunCurrentEventLoopInMode + 292
21  HIToolbox                             0x7ff80b434137 ReceiveNextEventCommon + 587
22  HIToolbox                             0x7ff80b433ed5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
23  AppKit                                0x7ff8052418f0 _DPSNextEvent + 886
24  AppKit                                0x7ff80523ff5c -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1411
25  AppKit                                0x7ff805232359 -[NSApplication run] + 586
26  acord                                    0x1072946ae 0x107225000 + 456366

Thread 1:
0   libsystem_kernel.dylib                0x7ff802714aba mach_msg_trap + 10
1   libsystem_kernel.dylib                0x7ff802714e2b mach_msg + 59
2   acord                                    0x107a8f20a 0x107225000 + 8823306
3   libsystem_pthread.dylib               0x7ff802751514 _pthread_start + 125
4   libsystem_pthread.dylib               0x7ff80274d02f thread_start + 15

Thread 2:: com.apple.NSURLConnectionLoader
0   libsystem_kernel.dylib                0x7ff802714aba mach_msg_trap + 10
1   libsystem_kernel.dylib                0x7ff802714e2b mach_msg + 59
2   CoreFoundation                        0x7ff802818a42 __CFRunLoopServiceMachPort + 319
3   CoreFoundation                        0x7ff80281711b __CFRunLoopRun + 1325
4   CoreFoundation                        0x7ff80281652d CFRunLoopRunSpecific + 563
5   CFNetwork                             0x7ff8074049a6 0x7ff8071b6000 + 2419110
6   Foundation                            0x7ff8036773c9 __NSThread__start__ + 1025
7   libsystem_pthread.dylib               0x7ff802751514 _pthread_start + 125
8   libsystem_pthread.dylib               0x7ff80274d02f thread_start + 15

Thread 3:: com.apple.CFSocket.private
0   libsystem_kernel.dylib                0x7ff80271ce4a __select + 10
1   CoreFoundation                        0x7ff80283fe1d __CFSocketManager + 630
2   libsystem_pthread.dylib               0x7ff802751514 _pthread_start + 125
3   libsystem_pthread.dylib               0x7ff80274d02f thread_start + 15

Thread 4:: com.apple.NSEventThread
0   libsystem_kernel.dylib                0x7ff802714aba mach_msg_trap + 10
1   libsystem_kernel.dylib                0x7ff802714e2b mach_msg + 59
2   CoreFoundation                        0x7ff802818a42 __CFRunLoopServiceMachPort + 319
3   CoreFoundation                        0x7ff80281711b __CFRunLoopRun + 1325
4   CoreFoundation                        0x7ff80281652d CFRunLoopRunSpecific + 563
5   AppKit                                0x7ff8053afcec _NSEventThread + 132
6   libsystem_pthread.dylib               0x7ff802751514 _pthread_start + 125
7   libsystem_pthread.dylib               0x7ff80274d02f thread_start + 15

Thread 5:
0   libsystem_pthread.dylib               0x7ff80274d00c start_wqthread + 0

Thread 6:
0   libsystem_pthread.dylib               0x7ff80274d00c start_wqthread + 0

Thread 7:
0   libsystem_pthread.dylib               0x7ff80274d00c start_wqthread + 0

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x00000001084be600  rcx: 0x00007ff7b8cd6468  rdx: 0x0000000000000000
  rdi: 0x0000000000000103  rsi: 0x0000000000000006  rbp: 0x00007ff7b8cd6490  rsp: 0x00007ff7b8cd6468
   r8: 0x0000000000000010   r9: 0x00007ff7b8cd62b8  r10: 0x0000000000000000  r11: 0x0000000000000246
  r12: 0x0000000000000103  r13: 0x0000600003586a80  r14: 0x0000000000000006  r15: 0x0000000000000016
  rip: 0x00007ff80271b112  rfl: 0x0000000000000246  cr2: 0x0000000107a68b72
  
Logical CPU:     0
Error Code:      0x020000b8 
Trap Number:     133

Binary Images:
    0x7ff802714000 -     0x7ff80274afff libsystem_kernel.dylib (*) <12bd6f13-c452-35ee-9069-51befef29f1a> /usr/lib/system/libsystem_kernel.dylib
    0x7ff80274b000 -     0x7ff802756fff libsystem_pthread.dylib (*) <29a2750e-f31b-3630-8761-242a6bc3e99e> /usr/lib/system/libsystem_pthread.dylib
    0x7ff80261c000 -     0x7ff8026a4fff libsystem_c.dylib (*) <991f58b7-b4c0-3c3a-84a8-c9c571de5a27> /usr/lib/system/libsystem_c.dylib
       0x107225000 -        0x107e20fff com.OakTree.Accordance (13.3.2) <0485450e-9818-3509-b046-4fc7508a5230> /Applications/Accordance.app/Contents/MacOS/acord
    0x7ff802798000 -     0x7ff802c9afff com.apple.CoreFoundation (6.9) <3002b545-6841-3fc8-91a2-bcfbe5872465> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x7ff8025df000 -     0x7ff802618fff libobjc.A.dylib (*) <7cfcdc89-2bee-3784-b7af-c676f60fe211> /usr/lib/libobjc.A.dylib
    0x7ff8026fe000 -     0x7ff802713fff libc++abi.dylib (*) <a851e310-475a-3c94-b547-8eb5ae90191a> /usr/lib/libc++abi.dylib
    0x7ff80361e000 -     0x7ff8039d8fff com.apple.Foundation (6.9) <d7fd0214-4bbb-3d84-88f7-820b25a6e16c> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7ff80b405000 -     0x7ff80b6fcfff com.apple.HIToolbox (2.1.1) <4163a93f-bf71-3219-80ed-6f65e9266b81> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
    0x7ff805203000 -     0x7ff80608ffff com.apple.AppKit (6.9) <dd0028a3-78e3-3a8a-a51b-ddd68123adef> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x7ff8071b6000 -     0x7ff80764bfff com.apple.CFNetwork (1325.0.1) <8a8cd85d-cf83-3019-bd2c-b99a711c97d7> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)
Writable regions: Total=3.0G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=3.0G(100%)

                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Accelerate framework              2944K       23 
Activity Tracing                   256K        1 
CG backing stores                 3648K        8 
CG image                          49.5M       94 
ColorSync                          240K       28 
CoreAnimation                     65.2M      501 
CoreGraphics                        16K        3 
CoreUI image data                 2068K       32 
Foundation                         524K        4 
Image IO                          2716K      520 
Kernel Alloc Once                    8K        1 
MALLOC                           793.5M      148 
MALLOC guard page                   72K       14 
MALLOC_MEDIUM (reserved)           1.8G       16         reserved VM address space (unallocated)
MALLOC_NANO (reserved)           256.0M        1         reserved VM address space (unallocated)
SQLite page cache                  192K        3 
STACK GUARD                       56.0M        8 
Stack                             11.6M        8 
VM_ALLOCATE                       70.1M      266 
__DATA                            26.2M      414 
__DATA_CONST                      24.2M      256 
__DATA_DIRTY                      1133K      157 
__FONT_DATA                          4K        1 
__LINKEDIT                       640.7M       13 
__OBJC_RO                         81.5M        1 
__OBJC_RW                         3120K        2 
__TEXT                           423.4M      433 
__UNICODE                          588K        1 
dyld private memory               1024K        1 
libnetwork                         640K       16 
mapped file                      210.5M      710 
shared memory                      796K       20 
===========                     =======  ======= 
TOTAL                              4.4G     3704 
TOTAL, minus reserved VM space     2.4G     3704 

-----------
Full Report
-----------

{"app_name":"acord","timestamp":"2021-12-09 13:48:01.00 -0800","app_version":"13.3.2","slice_uuid":"0485450e-9818-3509-b046-4fc7508a5230","build_version":"13.3.2","platform":1,"bundleID":"com.OakTree.Accordance","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.0.1 (21A559)","incident_id":"696296FB-D695-48F5-959C-F474C4E03051","name":"acord"}
{
  "uptime" : 34000,
  "procLaunch" : "2021-12-09 07:56:50.2326 -0800",
  "procRole" : "Foreground",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro16,1",
  "procStartAbsTime" : 13557766463301,
  "coalitionID" : 1893,
  "osVersion" : {
    "train" : "macOS 12.0.1",
    "build" : "21A559",
    "releaseType" : "User"
  },
  "captureTime" : "2021-12-09 13:47:58.1718 -0800",
  "incident" : "696296FB-D695-48F5-959C-F474C4E03051",
  "bug_type" : "309",
  "pid" : 1805,
  "procExitAbsTime" : 34625554388964,
  "cpuType" : "X86-64",
  "procName" : "acord",
  "procPath" : "\/Applications\/Accordance.app\/Contents\/MacOS\/acord",
  "bundleInfo" : {"CFBundleShortVersionString":"13.3.2","CFBundleVersion":"13.3.2","CFBundleIdentifier":"com.OakTree.Accordance"},
  "storeInfo" : {"deviceIdentifierForVendor":"95961F7C-21C8-5D35-9910-0201B22D99BC","thirdParty":true},
  "parentProc" : "launchd",
  "parentPid" : 1,
  "coalitionName" : "com.OakTree.Accordance",
  "crashReporterKey" : "2A173A5D-B850-0AB4-14D5-04AA4A6F7C3A",
  "wakeTime" : 25230,
  "bridgeVersion" : {"build":"19P548","train":"6.0"},
  "sleepWakeUUID" : "E73A4CD0-4D78-4AC0-8CAB-C9151BE75FB9",
  "sip" : "enabled",
  "isCorpse" : 1,
  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
  "asi" : {"libsystem_c.dylib":["abort() called"]},
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[Billy32792]

We were sorry to hear that these issues have continued for you.

 

When you reinstalled, did you 'remove' or 'rename' (to preserve the folder) all 4 folders that make up the installation?

 

On a Mac there are 4 folders that you will want to copy to an external drive (or Airdrop) and transfer to another Mac (or remove for a clean installation).

 

1 - The Accordance app (the program itself) located in the Applications folder.

 

2 - The Accordance folder (which holds your modules and support files) is located in either your Home User library or the Mac HD library:

 

Go/Home/Library/Application Support/Accordance (in Mac OS X 10.7 and up, you may have to press your option key while you have the ‘Go’ menu open in order to see the hidden ‘Library’ underneath 'Home’ in the ‘Go’ drop down menu).

 

OR

 

Go/Computer/Macintosh HD/Library/Application Support/Accordance 

 

3 - The Accordance Preferences (which contains your individual preferences) located at: Go/Home/Library/Preferences/Accordance Preferences (If your Home library is hidden, you have to press your option key while you have the ‘Go’ menu open in order to see the hidden ‘Library’ underneath 'Home’ in the ‘Go’ drop down menu).

 

 

4 - The Accordance Files folder (which holds your workspaces, highlights, user notes, tools etc.) located in your Documents folder.

 

If you did not remove or rename all 4 folders, you should try that. If you did, you should contact us directly at: techsupport@accordancebible.com so that we can help troubleshoot this.

 

Thanks.