Michael Evanson Posted October 7, 2021 Share Posted October 7, 2021 I am getting a window popping up saying "Accordance was unable to validate this module online. Please enter the unlocking code for the module “HMT-W4”. I have on occasion also had the same message but with a different module listed, something like "BHS-Latin." It pops up frequently and prevents me from doing anything else in Accordance. Sometimes clicking the 'Cancel' box is sufficient to dismiss it, but other times the whole program locks up. Sometime it even prevents other windows from being used, as switching to another window (of a different program) only results in the Accordance window popping back up. As it stands, Accordance is basically unusable. I am aware of this older thread, the solution proposed there didn't work. https://forums.accordancebible.com/topic/30910-accordance-unable-to-validate-module-online/ Link to comment Share on other sites More sharing options...
Rich Posted October 7, 2021 Share Posted October 7, 2021 Funnily, this is the exactly the same message I got (on a Mac) with BHS. I tired cleaning, I tried Easy Install, tried deleting the module. I ended up having to wipe out everything manually, delete all preferences/settings/Accordance files and reinstall everything from scratch to fix it. Link to comment Share on other sites More sharing options...
Billy32792 Posted October 8, 2021 Share Posted October 8, 2021 Usually (not always) going to Easy Install and logging into your account and then refreshing will correct this issue. Please contact us at: techsupport@accordancebible.com for assistance with this if that does not work. We can usually fix these issues on our end rather quickly if needed. We apologize for this inconvenience. Link to comment Share on other sites More sharing options...
Matthew Wilson Posted December 6, 2021 Share Posted December 6, 2021 I have reported this before and it is still happening very often. Making the program very unfriendly to use at the moment. Link to comment Share on other sites More sharing options...
Billy32792 Posted December 8, 2021 Share Posted December 8, 2021 Hi Matthew, We were sorry to hear of this difficulty continuing. Which specific module(s) are you getting error about? We should be able to correct it from our end. You can contact us directly at: techsupport@accordancebible.com for a faster response. Thanks. Link to comment Share on other sites More sharing options...
Billy32792 Posted December 8, 2021 Share Posted December 8, 2021 If anyone is still having an issue with this, please contact us at: techsupport@accordancebible.com. Every individual fix is specific to the Accordance users account. Thanks. 1 Link to comment Share on other sites More sharing options...
.png.c3123c857d1029f98e39c9394adc358d.png)
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now