Audrey Wauters Posted July 13, 2021 Share Posted July 13, 2021 Hello, I had to change my email address in my account details yesterday. Ever since I am unable to connect, neither on Mac nor on iOS. I have tried to connect with both my username and email address (both old and new), but continuously get the error message "References not valid" (or something like that, I am using the French version). Any idea how to resolve this issue? Thank you! Link to comment Share on other sites More sharing options...
Kristin Posted July 13, 2021 Share Posted July 13, 2021 Hi Audrey, From what you are describing, my best guess would be that your computer is acknowledging one set of credentials, while the Accordance server is recognizing the other. If someone from tech support does not reply to this thread, I think I would probably contact tech support directly as they may need to do something on their end. I hope this helps, Kristin Link to comment Share on other sites More sharing options...
R. Mansfield Posted July 14, 2021 Share Posted July 14, 2021 @Audrey Wauters, I apologize for your difficulties. You should probably contact support at (407) 339-0266, support@accordancebible.com or chat during business hours. Link to comment Share on other sites More sharing options...
Audrey Wauters Posted July 15, 2021 Author Share Posted July 15, 2021 @Kristin @R. Mansfield, thank you both for your reply. I contacted tech support as you suggested and they solved the issue 😊 2 Link to comment Share on other sites More sharing options...
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