Stan Solomon Posted June 11, 2021 Share Posted June 11, 2021 Hello, I am a new user here. I have been using Accordance 12. I got a new computer and installed Accordance 12 on it. However, after the installation, the software does not open. Nothing happens when I click on the EXE file. It feels like it is crashing immediately. I am on Windows 10. Any help would be greatly appreciated! Link to comment Share on other sites More sharing options...
ScottDF Posted June 11, 2021 Share Posted June 11, 2021 Try starting up in Safe Mode. Since you've just installed, there isn't anything you can't delete before starting. Link to comment Share on other sites More sharing options...
Paul Meiklejohn Posted June 12, 2021 Share Posted June 12, 2021 Stan, I would try Scott's suggestion first. But if that fails you might consider deleting Accordance and simply starting again with a fresh download. None of your purchases will be lost. Link to comment Share on other sites More sharing options...
Stan Solomon Posted June 18, 2021 Author Share Posted June 18, 2021 Thanks Scott and Paul. I tried both methods and it did not work. Is there no other way? I am not able to access it on any of my Windows 10 computers. Link to comment Share on other sites More sharing options...
Silas Marrs Posted June 18, 2021 Share Posted June 18, 2021 Try calling support. Or you could try the lite version of Accordance 13. It's free. Link to comment Share on other sites More sharing options...
ScottDF Posted June 18, 2021 Share Posted June 18, 2021 @Stan Solomon I do agree calling Tech Support is best. But I am curious. In your first post you say nothing happens when you click the EXE. Normally, a program is started by clicking on the entry in the Start Menu. Which EXE are you clicking? Link to comment Share on other sites More sharing options...
Stan Solomon Posted June 18, 2021 Author Share Posted June 18, 2021 Thanks all, I called support and they helped me through. Apparently, the installation file I downloaded was corrupt. Scott, I meant the shortcut in the Start Menu, which is a shortcut to the executable application file in the Programs folder. Link to comment Share on other sites More sharing options...
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